The still-uncertain economy hasn’t dampened the spirits of many workers at Canadian firms. Fewer than one in 10 (7 per cent) chief financial officers (CFOs) interviewed for an Accountemps survey said employee morale has worsened in the last 12 months. Sixty-eight per cent of respondents said the mood among their teams has not changed.
CFOs were asked, “How has employee morale in your organisation changed, if at all, from 12 months ago?” Their responses:
Significantly improved…………….. 5%
Somewhat improved…………………. 20%
No change………………………… 68%
Somewhat worsened…………………. 5%
Significantly worsened…………….. 2%
“Maintaining team morale should be an ongoing priority for employers,” said Kathryn Bolt, Canadian president of Accountemps. “Companies that recognize staff and uphold employee motivation foster loyalty among their teams, enhanced productivity and greater job satisfaction.”
Bolt continued, “Firms understand the extra efforts staff have made in recent years – often without being rewarded financially. As a result, organisations are looking for ways to help employees, such as by offering perks that aid their career development or give them more control over their schedules.”
Accountemps highlights five top morale busters and boosters:
Buster: Assuming employees are lucky to have a job
Booster: Thanking staff for jobs well done; Make sure they have the support tools they need to perform at a high level and advance within the company
Buster: Not answering emails or voicemails from employees in a timely fashion
Booster: Staying in communication. If you’re busy at the time the message is received, set expectations of when you will answer the person’s questions.
Buster: Ignoring rumours about the business
Booster: Sharing information about how the company is performing, even if the news isn’t positive; Have an open-door policy to answer staff questions.
Buster: Creating a “no” zone where new ideas languish because they lack support
Booster: Encouraging staff to be creative; If you can’t immediately implement a proposed initiative, explain why and let the team know you value their input
Buster: Failing to recognize staff accomplishments
Booster: Acknowledging employees for their contributions to the organization’s success: Celebrate top performers by hosting recognition lunches and publicly praising them in front of colleagues and company leaders