Winnipeg, Manitoba, August 18, 2020 – The Wawanesa Mutual Insurance Company (Wawanesa) has successfully brought commercial and garage property products onto its Guidewire InsuranceSuite™ platform, placing Wawanesa among the first insurance providers in Canada to have its entire product suite online. These new digital capabilities support Wawanesa and its broker community in the goal of providing exceptional customer service.
“This is the last step in a technological transformation that we started in 2015 and has culminated in a new digital foundation that allows us to integrate with broker API’s, digitize our business processes, respond to market conditions quickly and launch new products in partnership with our brokers,” said Wawanesa’s President of Canadian P&C Operations, Carol Jardine. “As a Mutual, we and our brokers serve our policyholders. We are so pleased that this $300 million investment in technology has strategically positioned us to meet and exceed today’s and future customers’ digital expectations of insurers.”
InsuranceSuite™ is the core system supporting Wawanesa’s policy, claims, and billing management. With the availability of garage and commercial properties on InsuranceSuite™,12 enhanced products are now online in B.C., Alberta, Saskatchewan, Manitoba, Ontario and the Maritimes. In addition, Wawanesa and its broker partners will benefit from simplified policy management, accelerated onboarding, improved analytics and pricing, and an overall better, faster broker experience.
The launch of garage and commercial property on Guidewire InsuranceSuite™ is a key part of Wawanesa’s broader Strategic Systems Renewal, which transformed service experiences for brokers and customers through investments in technology, while streamlining operations and reducing costs. The initiative gives brokers omnichannel digital access to self-service tools and real-time policy, billing, and claims information, helping to provide customers with an even better experience.
Capgemini is Wawanesa’s Guidewire PolicyCenter transformation partner and Tim Dwyer, Executive Vice President for Capgemini said, “The release of Commercial Lines (Garage & Commercial Property) as part of the Strategic System Renewal program is a great achievement and marks an important time in Wawanesa’s digital transformation journey to centralize underwriting, claims, billing, and broker-initiated transactions in a single, digital Insurance platform with bilingual support for English and French users.”
The Wawanesa Mutual Insurance Company, founded in 1896, is a mutual insurer with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com