The Co-operators has been awarded the 2016 J.D. Power Canada awards for Canadian Auto Insurance Customer Satisfaction in all three regions where it competes – the Atlantic, Ontario and Alberta.
The J.D. Power study measures customers’ satisfaction with their auto insurance providers in four regions by examining five critical study factors that constitute the relationship between customers and their insurance company: billing and payment, claims, non-claim interactions, policy offerings, and price. The Co-operators received the highest score in the price, policy offerings, and billing and payment categories in each of the Atlantic, Ontario and Alberta regions.
“We believe our performance in this J.D. Power study clearly shows that we have a consistently high level of customer satisfaction across the country,” said Kathy Bardswick, president and CEO of The Co-operators. “We are pleased with the results and will use the information gathered in the surveys to improve upon our position as an industry leader in client engagement.”
Since the inaugural study in 2008, detailed results of the J.D. Power study has been used to identify strengths and areas in need of improvement. Results from previous years have helped The Co-operators focus on specific areas to improve customer service, and these efforts are producing positive results. The organization’s scores improved significantly this year in four of the five categories that are factors in the study.
For more information on the study, please visit www.jdpower.com/canada.
About The Co-operators:
The Co-operators Group Limited is a Canadian co-operative with more than $40 billion in assets under administration. Through its group of companies it offers home, auto, life, group, travel, commercial and farm insurance, as well as investment products.
The Co-operators is well known for its community involvement and its commitment to sustainability. The Co-operators is listed among the 50 Best Employers in Canada by Aon Hewitt; Corporate Knights’ Best 50 Corporate Citizens in Canada; and the Top 50 Socially Responsible Corporations in Canada by Sustainalytics and Maclean’s magazine. For more information visit www.cooperators.ca.
SOURCE The Co-operators
For further information: Leonard Sharman, The Co-operators, 519-767-3937