Independent adjusting – questions answered
Yesterday David asked two questions about independent adjusting. I contacted Mary Charman, the President of the Canadian Independent Adjusters’ Association (CIAA) to get some answers to David’s questions.
Question: What role does technology and web based file transfers have in the future of the independent adjuster (i.e. will it encourage large carriers to outsource their adjuster needs?)
Answer: Web based assignments and file handling are happening now. Some insurers have direct access to their claims on real time web based technology through the independent firm. I am not sure that it would encourage larger insurers to outsource, however, it does offer statistical data and real time access to their files.
Question: Do independent adjusters deal with large carriers, small brokers or do they deal with the whole spectrum?
Answer: Independent adjusters can deal with Alpha house (large) Brokers, mid size to small brokerage firms. With the mid to smaller firms, it is ideal to have good relationships as the Independent and the broker are local and can provide a great service when in need. Independents can also deal with Insureds direct who have a self insured retention. i.e. larger department stores tend to carry a high deductible or a self insured retention and they could hire an independent direct for their services.
Thanks for your questions, David and thanks for answering them, Mary.
Do you have questions about anything you’ve seen on ILSTV, or anything insurance-related? If so, contact us and we’ll get the answers and info you want.
-Julie
