Formalize your Customer Service Standard to be AODA-compliant
Starting January 1, 2012, the accessible customer service standard of the Accessibility for Ontarians with Disabilities Act (AODA), 2005 comes into effect for all Ontario businesses and organizations with one or more employee.
There are three things businesses with more than 20 employees need to do:
- create your plan
- train your staff
- put it on paper
- let the government know how you’re doing.
For organizations with 20 or fewer employees, there are two things that must be done:
- create your plan
- train your staff.
Chances are, from the daily dealings with your customers and staff, your organization may already have an informal customer service standard for dealing with clients with disabilities. It’s now time to formalize that plan and ensure staff is compliant.
ILScorp’s online training course is specifically designed to help businesses become compliant with the AODA regulations. This course examines the Act, the wording of the law and the requirements for organizations with fewer than 20 employees and more than 20 employees. A final quiz rounds out the course so users can ensure they’ve understood the material. This course is available now for just $20 from ILScorp. To access this course or to buy now, click here.
Failure to comply with the AODA can be punishable by a fine of up to $50,000 per day of non-compliance for an individual and up to $100,000 for each day of non-compliance by a corporation.
