The process for Alberta residents to complain about insurance companies has changed.
As of April 1, 2011, issues, concerns or complaints about insurance companies are handled by the Office of the Superintendent of Insurance.
Any issues, concerns or complaints regarding insurance agents or licensed independent insurance adjusters will continue to be dealt with by the Alberta Insurance Council (AIC).
The AIC will also continue to deal with existing complaints opened prior to April 1, 2011 to come to a resolution of those complaints.
New complaints or enquiries received on or after April 1, 2011, by the AIC will be referred to the Superintendent of Insurance.
Contact information for the Office of the Superintendent of Insurance:
Mail: Alberta Finance and Enterprise
Superintendent of Insurance
Financial Sector Regulation and Policy (FSRP)
Room 402, Terrace Building
9515 – 107 Street
Edmonton, Alberta, T5K 2C3
Contact information for the AIC:
Mail: Suite 500
222-58th Ave. S.W.
Calgary, Alberta T2H2S3
Suite 600 Bell Tower
10104 – 103 Ave.
Edmonton, Alberta T5J 0H8