Category: Trends

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Insurers investing $84M in marketing, mobile tech

By on Jun 01, 2010 in Trends

Insurers plan to invest $84 million, on average, over the next three years to improve their multi-channel distribution strategies, according to findings of a global survey of 125 insurers by Accenture. The survey also indicates that insurers will shift investment priorities to mobile technologies, digital marketing, including social media such as Facebook, and channel integration [...]

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Chubb survey looks at names in social networking

By on May 20, 2010 in Trends

Only half (51%) of the people surveyed always use their real name on social networking sites. Eighteen percent said they always use a nickname. A third (31%) said they sometimes use their real name and sometimes use a nickname to identify themselves on social networking sites, according to a survey of 1,040 Americans sponsored by [...]

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Most CFOs have not identified a successor

By on May 20, 2010 in Trends

If their chief financial officer left unexpectedly, many companies might have to scramble to find a replacement, a new survey suggests. Seven in 10 financial executives interviewed said they have not identified a successor for their position. Of those, 72 per cent said their primary reason for not doing so was that they have no [...]

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War for talent back on in the workplace

By on May 19, 2010 in Trends

Despite economic reports that the end of the recession is near or already over, 86 percent of U.S. adult workers feel the economy is still in a recession. This is according to the latest Workplace Insights Survey from Adecco Group North America, the world’s largest recruitment and workforce solutions provider, conducted online in March on [...]

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Battle of the sexes: home buying edition

By on May 14, 2010 in Trends

A BMO Bank of Montreal survey revealed significant differences between men and women when it comes to the home buying process, including how much they are willing to pay and the type of mortgage they choose. The survey found that among future first time home owners:     -   Men (44 per cent) are more likely [...]

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Canada’s capital region is most livable community

By on May 14, 2010 in Trends

MoneySense magazine says Ottawa and nearby Gatineau are Canada’s most livable community. The financial magazine says its study of 179 Canadian cities of more than 10,000 people ranks the country’s capital top on the list for livability. The study looked at weather, housing prices and other factors in assessing the rankings. Following Ottawa on the [...]

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Insurance customers plan to shop around

By on Apr 22, 2010 in Trends

More than half (53 percent) of global insurance consumers are considering switching to a new insurance provider over the next 12 months and a rapidly growing number plan to buy insurance online, according to findings of an Accenture survey. Survey participants included more than 3,500 consumers in Brazil, France, Germany, Italy, Spain and the United [...]

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Americans average 40% on insurance IQ test

By on Apr 21, 2010 in Featured, Trends

View the video here on your mobile device. With the state of the economy, health care reforms and 24 hour news networks passing on information, you’d think Americans would have picked up some insurance knowledge somewhere along the way. But according to a new survey by the National Association of Insurance Commissioners (NAIC), only 45 [...]

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Canadian M&A activity up in Q1

By on Apr 16, 2010 in Trends

PricewaterhouseCoopers, in its inaugural roundup of the Canadian M&A market, indicates that the recession’s impact was short-lived when looking at Q1 2010 deal volumes and aggregate values which rose 61% and 70% respectively over Q1 2009. With 614 closed deals, Q1 volumes outpaced first quarter activity in all but one of the preceding five years. [...]

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Web 2.0 in the workplace

By on Apr 16, 2010 in Trends

Aon Consulting Canada has released the results of a survey that explored how organizations are leveraging Web 2.0 technologies to communicate with employees. The results? With over 80 respondents, the survey found that employers are slow to adopt Web 2.0 platforms such as social networks, rich media outputs, and online collaboration tools. Even though there [...]

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Value of insurance M&As declined in 2009

By on Apr 15, 2010 in Trends

The U.S. saw a significant decline in the reported value of insurance industry merger and acquisition transactions in 2009, and overall global transaction values also declined further from very low 2008 levels, according to a new study by Conning Research & Consulting. “In the U.S., the value of insurance industry transactions was the lowest we [...]

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Carriers concerned about hiring new underwriters

By on Apr 12, 2010 in Trends

It’s no secret that there’s a staffing crisis coming to the Canadian insurance industry. The same shortage of skilled, experienced and qualified staff is hitting the United States, as well. FirstBest Systems, Inc., provider of insurance software for U.S. Property & Casualty carriers, conducted a survey about training and knowledge sharing during the 2010 NAMIC [...]

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Service in insurance industry is below average

By on Apr 07, 2010 in Trends

North American insurance providers are getting mixed reviews for their customer service. A new study from US-based eGain Communications found that the overall score for customer service in the insurance industry is “below average” with a score of 1.8 out of 4. Web self-service improved from 1.3 ("below average") to 1.7 (still "below average," but [...]

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What’s in store at IBC in 2010?

By on Apr 05, 2010 in Featured, Trends

View the video here on your mobile device. Host: Now well into 2010, ILSTV spoke with Barb Sulzenko-Laurie, the Vice-President of Policy for the Insurance Bureau of Canada about how the association is set to do this year. Barb Sulzenko-Laurie, Vice-President, Policy, IBC: Well, we’re well capitalized. Investment income does appear to be up – [...]

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Wanted: Career monogamy

By on Mar 30, 2010 in Featured, Trends

View the video here on your mobile device. The ‘Great Recession’ may have ended, but its impact on the views of the Canadian workforce may, quite literally, be life-long, according to the results of new research from Towers Watson. The Global Workforce Study – a biennial survey of employee attitudes and workplace trends – confirms [...]

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Top staff retention tools

By on Mar 29, 2010 in Featured, Trends

View the video here on your mobile device. Seventy-seven percent of executives are willing to sweeten the pot to avoid losing their best employees when economic conditions improve, suggests a new Accountemps survey. More than half (54 per cent) of chief financial officers interviewed said they plan to increase investment in professional development and training. [...]

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Insurance CEOs cautious about commercial outlook

By on Mar 29, 2010 in Featured, Trends

View the video here on your mobile device. A new PricewaterhouseCoopers report has found that insurance CEOs are more cautious about the immediate commercial outlook than CEOs in other sectors. Fifty eight percent of executives surveyed said that the industry has already started recovering or will do so by the end of 2010, compared to [...]

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Who uses social media for insurance shopping?

By on Mar 26, 2010 in Featured, Trends

View the video here on your mobile device. As in other industries, insurance companies are weighing the benefits of social media for promotion and customer interaction. A new survey from Mintel Comperemedia, a service that provides direct marketing competitive intelligence, suggests insurers’ efforts would be best spent targeting young adults, men, and high-income earners. These [...]

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Most employers expect payrolls to remain stable

By on Mar 18, 2010 in Featured, Trends

View the video here on your mobile device. A recent survey of more than 1,900 Canadian employers found that 17 per cent of them expected to increase their payrolls in the second quarter of 2010. That compares with six per cent of the respondents who anticipated reducing the size of their workforce and about three-quarters [...]

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