A majority of Canadians report that quality customer service is more important to them in today’s economic environment (58%) and will spend an average of 7% more when they believe a company provides excellent service. However, in a challenging economy where growth is harder to achieve, many businesses are missing out on this opportunity. Over [...]
With the cost of an undergraduate degree currently estimated at $80,000, it is essential for parents to start saving early for their children’s future post-secondary education. The recent TD Canada Trust Education and Finances Survey showed that many of today’s students are having a tough time managing financially – and it is taking its toll. [...]
Financial executives are more optimistic today than they were this time last year, according to the annual Robert Half Global Financial Employment Monitor. The vast majority (83 percent) of financial leaders surveyed worldwide are at least somewhat confident in their companies’ growth prospects, including 30 percent who are very confident. Respondents also reported challenges locating [...]
The vast majority of Canadian executives at large and mid-sized organizations say that social media has the potential to impact their corporate brand and as a result are placing more importance on its use. One in six says that social media is the most important means for their organization to engage the public about their [...]
It’s back-to-school time, but teachers aren’t the only ones with lesson plans on their minds this fall. Human resources (HR) departments also are focused on continuing education for workers, suggests a new OfficeTeam survey. More than four in 10 (41 per cent) HR managers interviewed said their greatest staffing concern is employee training and development. [...]
Financial services organizations the world over are continuing to receive high satisfaction scores from their customers, but at the same time, they are having continued difficulty creating differentiation and building affinity with their customer base. These findings are based on new data from Ipsos Loyalty’s global loyalty norms database. “Brand differentiation and affinity are two [...]
Quality Planning, a Verisk Analytics company that validates policyholder information for auto insurers, says that when previous odometer readings alone are used to estimate future annual mileage, more than half the vehicles have a rating error of more than 25 percent. Odometer predictability fails because of a false assumption that vehicle usage remains similar from [...]
Employee rewards and recognition firm I Love Rewards has named the winners of I Love Rewards’ 50 Most Engaged Workplaces. The annual award recognizes top employers that display leadership and innovation towards engaging their employees. “The organizations included in I Love Rewards’ 50 Most Engaged Workplaces Award have created an environment where engaged employees truly [...]
The second Oliver Wyman / Financial Times Global Emerging Risks Survey of 650 senior executives at global companies with revenues of more than $1 billion finds that most executives consider their firms’ risk management practices to be inadequate. Despite significant investments in improving their risk management capabilities since the financial crisis first started, over 60% [...]
A Korn/Ferry Executive Quiz survey released today reveals that corporate leadership attention to risk management has significantly increased as a result of the global downturn and the many high profile risk management failures in the financial services industry. From a July 2010 survey of senior executives and board members from across the globe, it was [...]
According to Deloitte’s fourth annual Ethics & Workplace Survey, one-third (34 percent) of employed Americans plan to look for a new job when the economy gets better. Within this group of respondents, 48 percent cite loss of trust in their employer and 46 percent say lack of transparent communication from their company’s leadership are the [...]
If you’re constantly battling the afternoon slowdown at work, take heart: You’re not alone. A new Accountemps survey of senior managers confirms the late afternoon is the most common time for workers to hit a wall. Thirty-seven percent of managers surveyed said 4 p.m. to 6 p.m. is the least productive time of day for [...]
Despite being entrenched in superstitious lore, 77.3 percent of people say they would not hesitate to shift plans for a major life event, such as a wedding, move, or first day on a new job, in order to avoid Friday the 13th, according to a new online poll from HowStuffWorks.com. The phenomenon known as paraskevidekatriaphobia, [...]
UK-based software security company Clearswift recently unveiled its next research report outlining the impact of social media and Web 2.0 on today’s workplace. The research has brought to the fore the rise of a new group of workers – ’Generation Standby‘ – who never seem to fully switch off from work or home. Generation Standby [...]
American renters are 50 percent more likely to experience theft than those who own homes, according to the Bureau of Justice Statistics. Despite these risks, most apartment dwellers in the U.S. are still living without renters insurance. According to a recent Apartments.com survey of nearly 1,400 apartment hunters around the country, 67 percent said they [...]
