Ways to Stay Connected While Keeping Your Distance

Ways to Stay Connected While Keeping Your Distance

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BY REGINA BOYLE WHEELER

For the foreseeable future, the COVID-19 pandemic is drastically changing the way we live. Public health officials continue their urgent calls for social distancing as this physical separation between you and other people is currently one of the most effective ways to slow the spread of the virus and ease the mounting burden on the health care system. So, in these uncertain times, just when we need each other the most, we’re urged to keep our distance.

Even as schools, businesses, churches, and seemingly everything shuts down, staying connected is vital—even while we hunker down at home.

Make virtual connections
Thanks to 21st-century technology, connecting to others from a distance is easier than ever.

  • Use Skype, Zoom or other video conferencing platforms to have coffee or happy hour “with” friends or “lunch” with co-workers who are working from home. Host a virtual book club or card game.
  • Start a family group text and share jokes, news or videos of your silly dog.
  • Use FaceTime or similar video chat apps on your smartphone to virtually visit family or friends who live just around the corner, or on the other side of the world.
  • If you have a Chrome browser on a desktop or laptop computer, use Netflix Party to watch movies and shows with your friends simultaneously. Use the group chat function so you can talk about what you’re seeing as if you were in the same room.
  • Since most gyms are closed, many are offering free resources for people who want to continue their workouts virtually. Fitness chain Planet Fitness is live streaming free 20-minute “work ins” via Facebook at 7 p.m. ET daily.
  • Your religious life can be an even greater source of support now. Many religious institutions are offering either live-streamed services or taped versions. Check your organization’s website or Facebook page.

Take advantage of social media

In times like these, social media platforms can not only help you help others but also help you feel connected to the world around you.

  • Set up a neighbourhood Facebook or Nextdoor group so neighbors can post notices, share resources or alert others to someone who’s in need. Nextdoor has launched Help Map so neighbors can locate those who need food or supplies and people who are willing to pitch in.
  • Storytime is online too. Check out the Storyline Online YouTube channel. It features a variety of celebrities reading kids’ books.
  • Join Pinterest to find new recipes to make for your family or search for DIY projects to improve your home.
  • Check out #quarantinelife or #socialdistancing on Twitter to see how other people around the world are spending their time and connecting. Search for other hashtags that interest you.

Go retro

There are also low-tech ways that can help. Write letters, send care packages, pictures and the like, suggests Kozlov. “Not everyone has access to technology, so make sure you’re finding ways to send ‘mood boosts’ to those who don’t have access,” she says.

Older people, especially those with underlying health conditions, are at higher risk of complications if they get COVID-19. For their safety, nursing homes and long-term care facilities are tightly restricting or banning visitation. This is the same population that might not have access to technology and are at risk of social isolation, Kozlov says. So “old school” solutions like sending a card or making a phone call can really brighten their day.

Wondering if you could be exposed to COVID-19 through contaminated mail or packages? It’s very unlikely.

The chances of being infected by letters or boxes that have been “moved, travelled, and exposed to different conditions and temperature” is low, according to the World Health Organization (WHO). The Centers for Disease Control and Prevention (CDC) adds that “In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”

That said, frequent handwashing, including after receiving and opening mail, is one of the best ways to reduce your risk for infection.

Bond with your pet
Your pet is an important social connection and can be a stress reliever, too. A 2019 study published in AERA Open found that even a brief time interacting with pets can help lower stress. Researchers divided about 250 college students into four groups: one petted cats and dogs for 10 minutes; one watched the activity; a third simply viewed a slideshow of the animals; and the fourth didn’t touch or view the animals at all. They found that the hands-on petters had lower levels of the stress hormone cortisol in their saliva than the other three groups.

Important to note: The CDC recommends restricting contact with pets if you get COVID-19 because the risk of transmission between humans and animals is not yet well understood.

Take a breather
Go outside for walks, exercise, fresh air and sunshine, if allowed in your community. You can pass people on the street (maintaining the safe six-foot distance) and wave hello and exchange a smile or a few pleasantries.

“The videos of people in Italy singing out their windows is so moving, and people in my neighborhood have taken to standing on their front steps at 5 pm and singing ‘We Are the Champions’ together,” Kozlov says. “This is a great way to feel like you are part of something bigger.”

That underscores the idea that social distancing can be reframed as an act of social cohesiveness. If we all do this, we’re protecting ourselves and others as well, Kozlov says.

She encourages people to adjust their thinking about this trying time in another way, too.

“Take this time and try to think of it as something other than ‘the time the country shut down.’ Maybe it can also be ‘the time I learned a new skill, the time I read all the books I’ve been meaning to read, the time I watched all the classic movies, the time I reached out to old friends and cultivated our relationships,’ etc. We are all very much in this together, so find your community (from a distance) and try to support one another.”

Edited for ILSTV

Canadian insurance providers must define new business models

Canadian insurance providers must define new business models

Emerging technologies and intensifying competition provide occasions for reinvention

  • Consumer trust, legacy technology and talent challenges create more urgency for change
  • Defining a clear vision of the future crucial to long-term value creation
  • An aspirational purpose, new offerings or traditional business models no longer enough

TORONTO, Feb. 26, 2020 – Canadian insurers must rethink existing business models to overcome the complex challenges brought on by new emerging technologies and intensifying competition.

“Canadian insurance providers are vulnerable to shifting trends within their own industry,” says Neil Pengelly, EY Canada Insurance Technology Leader. “Declining levels of consumer trust, along with legacy technology systems and a growing skills gap are creating more urgency for change. Those with a clear vision of the future and the courage to invest in thoughtful, customer-focused business models will emerge as leaders in the new economy.”

EY’s NextWave Insurance: personal and small commercial 2020 report outlines how providers can’t afford to be all things to all customers. They’ll have to focus and prioritize as they redesign their business models. Canadian insurers can embark on the right path forward by considering how to:

  • Create seamless digital experiences: The most effective insurers will drive growth and capture customer loyalty and market share by anticipating consumer needs, targeting and cross-selling more effectively, building out robust self-service capabilities and focusing on data-driven customer relationships.
  • Leverage relationships to enhance business processes and customer experiences: Insurance providers can expand the value of their offerings and rapidly move to cloud-based platforms by partnering with ecosystem relationships (e.g. sharing platforms, social media, InsurTechs and data providers) to offer specialized, but complementary services in mutually beneficial ways.
  • Take a proactive approach to personal and commercial cyber risk protection: Insurance providers can build trust and confidence with consumers by developing effective techniques — from proactive monitoring to incident response — to fight cyber threats, adopting the strongest possible defences to protect their customers from identity theft and data breaches.

“While tomorrow’s leading insurance businesses will be purpose-led in their strategies — including more agile with their resources and dramatically more customer-centric — the most important capability will be their ability to drive organizational change,” says Pengelly. “Creating an aspirational purpose, new offerings or traditional business models isn’t enough. Insurers must also get better at execution.”

Read the full EY NextWave Insurance: personal and small commercial 2020 report.

About EY

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

For more information, please visit ey.com/ca. Follow us on Twitter @EYCanada.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. For more information about our organization, please visit ey.com.

SOURCE EY (Ernst & Young)

Related Links

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Federal IT systems at risk of ‘critical failure,’ Trudeau warned in memo

By Jordan Press

THE CANADIAN PRESS

OTTAWA _ Newly released briefing notes for Prime Minister Justin Trudeau describe the dire state of federal computer systems, which deliver billions in benefits and are on the precipice of collapse.

Officials briefing Trudeau after his party’s re-election noted  “mission-critical” systems and applications are “rusting out and at risk of failure,” requiring immediate attention from his government.

Some systems are pushing 60 years old and built on “outdated technology” that can no longer be maintained.

The Canadian Press obtained the documents through the Access to Information Act, and much of the text has been blacked out because it is considered sensitive advice to government.

One of the few visible lines says the public service will be working on projects  “to stabilize mission-critical systems.”

The Liberals promised in the fall campaign to improve services for Canadians.

These back-office problems often require long-term spending commitments and improvements that aren’t easily seen by voters, which means they aren’t usually top-of-mind issues for politicians. But there has been a growing belief inside the government that how satisfied citizens are with digital services is linked to how much trust they place in their government.

Nowhere is the issue of antiquated systems more pronounced than Employment and Social Development Canada, which oversees child, parental, senior and employment insurance benefits.

The Liberals have already made multiple changes to the federal social safety net that required programming changes to old systems. The documents to Trudeau suggest the aged systems pose a problem for more changes the Liberals have promised.

“The complex array of existing programs and services means that future program changes, to continue providing Canadians with the programs and services they expect when interacting with their government, will need to account for pressures on legacy IT systems, which are facing rust-out and critical failure,” part of the briefing binder says.

“These aging platforms neither meet the desired digital interaction nor are capable of full automation, and thus are unable to deliver cost-savings through back-office functions.”

For example, the system that runs old age security is almost as old as those now reaching the age to benefit from it.

A separate document says upgrades are taking longer than planned because of procurement delays and the complexity of projects.

Funding pressures are coming in part from the requirement to maintain existing technologies longer than originally anticipated, the document says.

Often, officials didn’t look to upgrade these old systems so long as they continued to work, said Andre Leduc, vice-president of government relations and policy with the Information Technology Association of Canada. He said the majority of departmental IT budgets are used to keep old systems running, leaving little spending room to deploy new technology like cloud computing.

“It’s not that they’re hitting the panic button. There is no panic yet,” Leduc said.

“There is a lot of concern, both within the bureaucracy, within the political layer, and within industry about we need to get this ball rolling. We need to help government digitally transform.”

Leduc said it won’t be an easy fix because of the money required, and getting the government to move ahead with major IT work after getting burned on high-profile projects. The most glaring example is the Phoenix pay system that has left public servants overpaid, underpaid or not paid at all.

Devices & apps are hacking our attention, & that’s precisely what they’re designed to do.

Devices & apps are hacking our attention, & that’s precisely what they’re designed to do.

Just months after the first iPhone was released in 2007, Nir Eyal and some of his Stanford classmates were part of a project creating apps that would be advertised and sold via Facebook.

This was before the app store existed and at a time when Facebook was open to third-party app developers.

The goal of the project was to learn about the psychology of Facebook and what drew people to it — or away from it.

Eyal served as the CEO of the business and within months the apps created by the class had 16 million users and they’d generated more than $1 million US in ad revenue. They understood how to design to create dependence.

While people may talk about being addicted to their phones or to social media, the reality is that they are dependent on those products because they’re designed that way.

Those products are designed to get you hooked.

Creating the habit

The group at Stanford, informally known as “The Facebook Class,” went on to work at Silicon Valley giants like Facebook and Google.

Eyal teaches, consults and writes about the intersection of psychology, business and technology. He’s the author of Hooked: How to Build Habit-Forming Products.

“Of course these devices and apps are hacking our attention. That’s what they’re designed to do,” Eyal told Day 6 host Brent Bambury.

He says that five years ago, even he was hooked.

“I would check my phone when I meant to be with my daughter. I would check my phone when I meant to do a project at work. I would check my phone just for any old reason,” said Eyal. “And that actually caused me to reconsider my relationship with distraction.”

Eyal uses an example from the behavioural work of psychologist B. F. Skinner to explain how devices and apps are designed to become habit-forming.

Skinner taught pigeons to tap a disc in order to get a pellet of food. The food was their reward.

Eventually, Skinner changed the pattern so that the pigeons would get their rewards inconsistently. The birds might tap the disc but would not always get a food pellet.

“What Skinner observed was that the rate of response the number of times the pigeons pecked at the disc increased when the reward was given on a variable schedule of reinforcement,” explained Eyal.

“We see the same, what we call intermittent rewards, in all sorts of things. It’s what makes gambling so engaging. It’s what makes the news interesting,” he said. “It’s what you don’t already know.”

The same desire for intermittent reward apply to books, movies and sports – the outcome is unpredictable.

“And of course, it’s at the core of many habit forming products online like social media, email, Google searches. All of these things utilize an intermittent reinforcement.”

That unpredictability is why users keep checking Facebook and Twitter and Instagram – will there be any likes? Will there be any retweets? What’s trending?

Sounding the alarm

Chamath Palihapitiya was a Facebook executive in the company’s earlier years. Today he’s a venture capitalist and a critic of social media.

In a talk at Stanford University in late 2017, Palihapitiya acknowledged that while it wasn’t intentional by Facebook executives, “I think in the back of the deep, deep recesses of our minds we kind of knew that something bad could happen.”

READ FULL ARTICLE AT CBC NEWS 

38% of Canadian Professionals Will Shop Online From Work This Holiday Season

38% of Canadian Professionals Will Shop Online From Work This Holiday Season

Toronto, ON — Online shopping has afforded consumers the luxury of shopping around the clock, but how many professionals take advantage by shopping on the clock during the holidays? Nearly two in five Canadian employees (38 per cent) will be “workshopping” — shopping online from the office or when using corporate devices — according to a new survey from staffing firm Robert Half Technology. Of those respondents, 21 per cent admitted that looking for cyber deals hinders their on-the-job productivity.

Even though 76 per cent of technology leaders said their firm allows for it, more than half (55 per cent) prefer employees avoid shopping online during business hours or while using a company device. Security risks (62 per cent) and loss of productivity (30 per cent) are the top “workshopping” concerns among tech managers. 

“Between planning for the holidays, fitting in social obligations and wrapping up major projects, year-end can be a stressful time for workers,” said Deborah Bottineau, district director for Robert Half Technology. “Online shopping during the workday can be a helpful way to manage to-do lists and alleviate some of the pressures of the season.”

“Tech leaders should anticipate an increase in online shopping this time of year and make a proactive effort to refresh and communicate IT security policies with their teams,” added Bottineau. “Ensuring employees limit their browsing time and understand safe online practices can mitigate potential risks to the organization and help staff stay productive both at and outside of work.”

Additional findings:

  • Workers ages 18 to 34 (47 per cent) are the most likely to “workshop,” compared to 38 per cent of workers ages 35 to 54 and 17 per cent of workers 55 and older.
  • Forty-four per cent of all “workshoppers” say they’ll spend under 30 minutes per week shopping from work during the holiday season, while 38 per cent will spend up to an hour per week “workshopping.”
  • Thirty-nine per cent say they like to “workshop” just about any day; 22 per cent say Cyber Monday is their favourite day to “workshop,” followed by Amazon Prime Day (16 per cent).

About the Research
The online surveys were developed by Robert Half Technology and conducted by independent research firms. They include responses from more than 500 workers 18 years of age or older and employed in office environments and more than 270 IT decision makers in Canada.

About Robert Half Technology
With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job search services at roberthalf.ca/technology

Tech-savvy Thieves Don’t Need Your Keys

Insurance Bureau of Canada releases its 2019 Top 10 Stolen Vehicles list –

TORONTO, Dec. 3, 2019 /CNW/ – While the technology in our vehicles continues to evolve, so do sophisticated auto thieves who are using technology to bypass security systems and electronically gain access to Canadians’ vehicles. Insurance Bureau of Canada (IBC) is finding that technology is having a major impact on vehicle thefts, evident in its annual list, released today, of Canada’s most frequently stolen vehicles.

“Electronic auto theft is on the rise across the country as more vehicles are equipped with technology like keyless entry fobs,” said Bryan Gast, National Director of Investigative Services, IBC. “Regardless of how a vehicle is stolen, auto theft is a serious threat to Public Safety and continues to cost all Canadians.”

Auto theft is big business in Canada

Auto theft costs Canadians close to $1 billion every year. This includes $542 million for insurers to fix or replace stolen vehicles, $250 million in police, health care and court system costs and millions more for correctional services.

While some vehicles are stolen to commit another crime or to be used to go for a “joyride”, many others are stolen by organized crime groups to be sold to unsuspecting consumers in Canada, shipped abroad or stripped down for parts.

2019 Top 10 Stolen Vehicles

IBC’s Top 10 Stolen Vehicles list is compiled using data from IBC’s member companies across the country. This year’s list includes nine vehicles that don’t have ignition immobilizers, which are devices that can prevent thieves from hot-wiring a vehicle. The lack of an ignition immobilizer is the number one reason this series of Ford trucks continues to take up the majority of spots on the list.

  1. Ford 350SD AWD 2007
  2. Ford 350SD AWD 2006
  3. Ford 350SD AWD 2005
  4. Ford 350SD AWD 2004
  5. Ford 250SD AWD 2006
  6. Ford 350SD AWD 2003
  7. Lexus RX350/RX350L/RX450h/RX450hL 4DR AWD 2018
  8. Ford F250 SD 4WD 2005
  9. Ford F350 SD 4AWD 2002
  10. Honda Civic Si 2DR Coupe 1998

Tips to prevent auto theft  

Even with today’s tech-savvy thieves, there are a number of steps Canadians can take to help protect themselves from becoming a victim of auto theft.

  • Don’t leave a keyless entry fob in a vehicle or unprotected at the front entrance of your home. Thieves can use wireless transmitters to intercept the signal, giving them access to the vehicle. Consider storing fobs in a protective box or bag that blocks the signal.
  • Install an immobilizing device which prevents thieves from bypassing the ignition and hot-wiring a vehicle. This can include devices that require wireless ignition authentication or starter, ignition and fuel pump disablers.
  • Install a tracking device that emits a signal to police or a monitoring station if a vehicle is stolen.
  • Don’t make your vehicle an easy target:
    • Never leave a vehicle running when unattended.
    • Lock the doors and close all windows when parked.
    • Make sure to park in well-lit areas or in the garage.
    • Use a visible or audible device that shows thieves a vehicle is protected.
    • Consider using a deterrent like a steering wheel or brake pedal lock.
    • Don’t leave personal information, like insurance and ownership documents, in the glove box when parked.

Interviews

IBC’s National Director of Investigative Services, Bryan Gast, is available for interviews and commentary on the list and how technology is changing how thieves steal vehicles in Canada. Mr. Gast comes to IBC after years of law enforcement service in Ontario.

Background

About Insurance Bureau of Canada

Insurance Bureau of Canada (IBC) is the national industry association representing Canada’s private home, auto and business insurers. Its member companies make up 90% of the property and casualty (P&C) insurance market in Canada. For more than 50 years, IBC has worked with governments across the country to help make affordable home, auto and business insurance available for all Canadians. IBC supports the vision of consumers and governments trusting, valuing and supporting the private P&C insurance industry. It champions key issues and helps educate consumers on how best to protect their homes, cars, businesses and properties.

P&C insurance touches the lives of nearly every Canadian and plays a critical role in keeping businesses safe and the Canadian economy strong. It employs more than 128,000 Canadians, contributes $9.4 billion in taxes and has a total premium base of $59.6 billion.

For media releases and more information, visit IBC’s Media Centre at www.ibc.ca. Follow us on Twitter @InsuranceBureau or like us on Facebook. If you have a question about home, auto or business insurance, contact IBC’s Consumer Information Centre at 1-844-2ask-IBC.

SOURCE Insurance Bureau of Canada

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