Pethealth Acquires Canadian Pet Insurance Business Pets Plus Us

Pethealth Acquires Canadian Pet Insurance Business Pets Plus Us

Press Release:

OAKVILLE, ON – April 21, 2016 – Pethealth Inc. (“Pethealth”) is proud to announce the acquisition of Pets Plus Us from Royal & Sun Alliance Insurance Company of Canada (“RSA”). The Pets Plus Us business will join the ranks of Pethealth’s offerings in the Canadian pet insurance market, 24PetWatch and Ontario SPCA Pet Insurance Programs.

Pets Plus Us was started by RSA in 2013 with a mission of delivering pet owner happiness in the Canadian pet insurance market. “We’re thrilled to join forces with the talented team of people at Pets Plus Us. We’re confident that, together, we will be able to expand our care of companion animals in Canada,” said Sean Smith, CEO of Pethealth. “We’re pet people too – so adding another

Pets Plus Us was started by RSA in 2013 with a mission of delivering pet owner happiness in the Canadian pet insurance market. “We’re thrilled to join forces with the talented team of people at Pets Plus Us. We’re confident that, together, we will be able to expand our care of companion animals in Canada,” said Sean Smith, CEO of Pethealth. “We’re pet people too – so adding another

We’re confident that, together, we will be able to expand our care of companion animals in Canada,” said Sean Smith, CEO of Pethealth. “We’re pet people too – so adding another organization that furthers our cause is exciting for us all.” The sale is expected to close on May 24, 2016. The leadership, the team and the brand of Pets Plus Us will continue to offer exceptional customer service, this time as part of the Pethealth family. Customers should not experience any disruption of service as

The leadership, the team and the brand of Pets Plus Us will continue to offer exceptional customer service, this time as part of the Pethealth family. Customers should not experience any disruption of service as business will continue as usual following the closing of the transaction.

About Pethealth Inc, a Fairfax company, is the leading provider of management software to North American animal welfare organizations through its cloud-based application. Pethealth is a leading provider of RFID Microchips and Lost Pet Recovery services to the North American companion animal industry. In addition, Pethealth is one of the largest providers of medical insurance for dogs and cats to pet owners, operating in the United States, Canada and the United Kingdom. Pethealth offers a unique range of products and services for shelters, veterinarians and pet owners through a number of wholly-owned subsidiaries.

About Pets Plus Us Pets Plus Us is on a crusade to champion pet owner happiness in Canada, powered by a growing team of passionate pet people with a wide variety of experience, skills and knowledge. The Pets Plus Us brand is equal parts community, membership, and pet insurance coverage, all created to empower and inform responsible pet ownership and pet health.

For further information, contact: Sean Smith, CEO Mike Wallace, President of Insurance Pethealth Inc. 905-842-2615

Consumer Alert: Should you buy pet insurance?

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Dog not spayed, owner not eligible for pet insurance coverage

TORONTO — A Toronto dog owner who bought pet insurance for the past seven years says the company that took her premiums didn’t come through when she needed it most.

“I just figured they would cover some of it, or at least three-quarters of it,” Lucy Fava said, referring to life-saving surgery for her dog Coco last winter.

Fava says Coco got sick and was diagnosed with a condition called Pyometra — an inflammation of the uterus.

She says her veterinarians told her the dog — part pug, part Jack Russell terrier — had just hours to live. So she went ahead with the surgery.

The treatment cost to rehabilitate Coco amounted to about $3,500.

Following the procedure, Fava called Pethealth Inc. to discuss repayment.

She says she believed there ought to be some coverage.

But Pethealth denied the claim, citing that Fava was at fault for the infection because she never had Coco spayed.

Pethealth did not return phone calls from Global News, but in its letter to Fava said:

“We are unable to respond to your claim for Coco’s Pyometra as per your selected policy terms and conditions any treatment/surgery relating to the breeding or pregnancy is not available for coverage … this condition is considered preventable and related to breeding or pregnancy …”

Fava says she was never informed during the time she held the policy that certain medical illnesses would not be coverage unless her pet was sterilized.

“It’s personal,” she said. “When you have a pet it’s up to you if you want to have them spayed or not.”

Fava says she’s happy Coco has recovered but unhappy the insurance company has declined to share any costs.

 

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