Peel Mutual Insurance First in Canada to Launch Hi Marley

Peel Mutual Insurance looks to drive customer centric experience with Hi Marley’s AI-based texting platform built specifically for insurance.

BOSTON, Feb. 18, 2020 /CNW/ — Peel Mutual, one of the largest members of the Ontario Mutuals, is also committed to being the best mutual insurer in Ontario. As a forward-thinking organization that continually looks to innovative, Peel Mutual has launched Hi Marley to continue to deliver an outstanding customer experience built on trust.

Peel Mutual is leveraging Hi Marley to assist in their auto, home and business claims teams. Their aim to be the first insurance carrier offering Hi Marley in Canada is differentiating them by committing dedication to their insureds. They seek to provide a seamless and simple texting solution for their policyholders and offer modern day technology advancements for their claims adjusters.

Irene Bianchi, CEO for Peel Mutual, says, “We are so excited to start the new year off with a better communication commitment to our policyholders. We strive to leverage cutting edge technology in a simple way that today’s customers just expect.”

Dan Heap, VP of Claims, adds, “We are proud to offer not just a texting solution for our insureds, but also a more simple and efficient way for our team to handle claims.”

The Hi Marley platform addresses a significant industry issue of phone tag by connecting carriers and customers through two-way texting. They can communicate and exchange pictures and document, while the insurance-specific AI enables the process. Carriers can start with zero IT effort, delight customers with exceptional service and resolve claims faster. After successful results with US insurers, Hi Marley is now available in Canada.

Mitesh Suchak, COO of Hi Marley, said, “We are thrilled to be working with Peel Mutual and their innovative team. It is very exciting to support them as the first carrier to offer Hi Marley in the Canadian marketplace.”

About Hi Marley, Inc.

Hi Marley is a software provider offering the first AI-enabled conversation platform specifically designed for the insurance industry.  Hi Marley enables insurance carriers to easily and quickly communicate with customers and other partners in the insurance ecosystem so they can deliver an optimal customer experience. The platform has flexible APIs and requires zero integration to get started. Learn more at  www.himarley.com.

About Peel Mutual Insurance

Peel Mutual has been providing quality insurance products and serving Ontario residents since 1876. As one of the largest members of the Ontario Mutuals, we are owned and directed by our policyholders and represent one of the strongest, most secure financial networks in the world. We offer a complete line of residential, automobile, farm and commercial insurance products tailored to protect you and your family. Learn more at www.peelmutual.com.

SOURCE Hi Marley, Inc.

Related Links

https://himarley.com

Drivers could see a jump in their auto insurance, despite the Ford Government promising a reduction

Ontario auto insurance taking a jump

By Tim Herd | KitchenerToday

Ontario has some of the highest auto insurance rates in the country. The province is second to British Columbia, and now rates are set to climb even higher. Drivers could face up to an 11 per cent increase.

Rob Deutschmann, Personal Injury Lawyer, Deutschmann Law was on the Mike Farwell Show on 570 NEWS on Thursday.

He said it’s not the same across the board. “1.6 per cent for the most part, but there are a couple of companies that had to have excessively higher rates.”

The increase in rates has started a debate between public and private insurance. BC already has public auto insurance. Deutschmann said Ontario should not follow suit because BC is seeing significant cuts, and has the most expensive auto insurance in the country.

Deutschmann added one of the issues with this increase is that the Insurance Board of Canada (IBC) and the industry have most of the control, and keeps the Ontario government out of the loop.

In Ontario, accidents and death rates are low and benefits continue to get slashed. “Since 2010 we’ve had significant cuts to accident benefits in Ontario,” says Deutschmann. A decade later he says roughly 70-80 per cent of auto accident victims in Ontario only have access to $3,500 in accident benefits.

Source: KitchenerToday

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