Canadian Life and Health Insurance Industry Welcomes New Agreement for Trans-Pacific Partnership

The Canadian Life and Health Insurance Association (CLHIA) congratulates the federal government on reaching an agreement to sign the new Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP).

“Our industry is a strong supporter of free and transparent trade. This gives us the opportunity to continue to grow as a significant exporter of life and health insurance products and expertise” stated CLHIA President and CEO Stephen Frank. “The CPTPP will permit companies to compete and grow internationally, which will benefit all Canadians,” he emphasized.

Canadian life and health insurers are active in over 20 countries with 3 Canadian companies being amongst the 15 largest in the world. The CPTPP will secure access for Canadian companies to some of the fastest growing markets in the world and will provide strong, transparent rules to govern international trade in the region. The fast-growing economies of the Asia-Pacific region are of particular interest to the life and health insurance sector.

Canadian life and health insurers also hold over $855 billion in assets for their international operations all across the globe. Free trade agreements that reduce barriers to trade and establish fair and transparent rules for Canadian businesses operating in external markets are important to the continuing success and advancement of the industry.

About the CLHIA

The CLHIA is a volunteer association whose member companies account for 99% of Canada’s life and health insurance business. The industry provides a wide range of financial security products such as life insurance, annuities (including RRSPs, RRIFs and pensions) and supplementary health insurance to more than 28 million Canadians. It also holds over $810 billion in assets in Canada and employs nearly 155,000 Canadians.

SOURCE Canadian Life and Health Insurance Association Inc.

Manulife Becomes First CDN Insurer Offering All Group Claims Submissions Through Online, Mobile

Manulife today announced an enhanced plan member experience designed for greater convenience. Users can now submit any Group Benefits claims, including disability claims, using the channel most convenient for them through Manulife’s new Group Benefits homepage and mobile app.

“The newly designed plan member homepage brings the most important information to the forefront, where plan members can easily and efficiently transact with Manulife in the way they want to,” said Donna Carbell, Senior Vice President, Group Benefits at Manulife. “The Manulife Mobile app and new homepage are important steps in the digital evolution of the customer experience that make the process easier and save members time so they can focus on the things that are important to them.”

Manulife Mobile uses fingerprint recognition and is available now for iPhone and Android devices. It allows users to:

  • Submit any type of Group Benefits claims
  • Review recent claims and payment information
  • Sign-in with fingerprint access or with their username and password
  • See their benefit balances and access their benefits card
  • Find health care providers in their area
  • Search My drug plan to find the lowest cost alternative drugs; and
  • Find places to get their prescriptions for less with Pharmacy savings search

The Manulife Mobile app is also available to Group Retirement Solutions (GRS) plan members who can:

  • Check account balances and investment mix
  • Review their transactions
  • View all contributions made to their plan
  • See their rates of return
  • Use calculators and learning tools to help them plan and increase their financial knowledge

“Manulife set out to develop a digital experience that not only makes people’s lives easier, but also delivers value for plan sponsors,” added Carbell. “This new solution will help maintain a productive workforce and keep their employees happy. It’s one more way Manulife is committed to putting customers first.”

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. As of June 30, 2017, we had over $1 trillion (US$780 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers. Our principal operations are in AsiaCanada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the TorontoNew York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

SOURCE Manulife Financial Corporation

OmbudService for Life & Health Insurance reports on record numbers

 Canada’s OmbudService for Life & Health Insurance (OLHI) held its annual general meeting and released its annual report for 2016/17, reporting on a year of record numbers and renewed priorities.


  • Complaint volumes increase by 23.2% across Canada, marking a historic high
  • Increase in complaints from Quebec (+36.2%), Prairie provinces (+25.6%) and British Columbia (+ 24.4%)
  • Public contacts exceed 87,000
  • Edmonton office established as a part of western expansion strategy

“We discovered many things about ourselves this past year: we are small yet influential; we are experts in our field; we are strategic; and we are ready to redefine our future,” said Chair Dr. Janice MacKinnon at the meeting on September 14, 2017. “The launch of OLHI’s new case management and reporting system (CMRS) and website provides us with an opportunity to take a fresh look at how we do business today and moving forward.”

Among OLHI’s business plans for the future is increasing visibility outside Central Canada. This past year, complaint volumes rose in ManitobaSaskatchewanAlberta and British Columbia. To build on this momentum, OLHI established a physical presence in Edmonton in Q4 with a new office.

For fiscal 2016/17, OLHI received 2,632 complaints, with 57.5% of these relating to denied claims. Disability, life and employee healthcare & dental, together, made up 83.9% of all product complaints. Web visits rose by 19.1% over last year, reaching nearly 85,000.

“OLHI is successful because of stakeholder support and the respect we receive as an independent, impartial organization,” said Brigitte Kent, Acting Executive Director. “This allows us to meet our benchmark of closing 80% of all complaints within 120 days.”

Looking ahead, OLHI will continue to measure effectiveness and efficiency, identifying best ways to utilize the CMRS and accelerate service without sacrificing quality. OLHI will also complete its third Independent Review and begin work on ensuing recommendations.

For more detail on OLHI’s operations, including case studies and statistics, the full 2016/2017 Annual Report is available at

About the OmbudService for Life & Health Insurance
The OmbudService for Life & Health Insurance (OLHI) is Canada’s only independent complaint resolution service for consumers of Canadian life and health insurance. Canadians trust OLHI to review their insurance complaints about life, disability, employee health benefits, travel, and insurance investment products such as annuities and segregated funds. OLHI’s free bilingual services are available to any consumer whose insurance company is an OLHI member – and, currently, 99% of Canadian life and health insurers are. OLHI also offers general information online about life and health insurance. To ensure impartiality, OLHI’s operations are overseen by the Canadian Council of Insurance Regulators (CCIR). For more information, visit

SOURCE OmbudService for Life & Health Insurance

Life insurance: the ultimate in financial #adulting?

Life insurance: the ultimate in financial #adulting?

Millennials have plenty to worry about when it comes to financial #adulting. From paying off student debt and managing day-to-day expenses to buying a house and starting a family, these new financial responsibilities can be overwhelming.

A recent survey by TD revealed another gap in millennials’ financial picture: life insurance. According to the survey, more than half (55%) of millennials do not have any life insurance, although one-third have thought about it, particularly when it comes to ensuring their loved ones are taken care of should the worst happen.

“As millennials are in the midst of this new life stage, it’s clear that they want to protect their families and loved ones,” says Mark Hardy, Senior Manager of Direct Life & Health, TD Insurance. “But with so many other financial responsibilities it can be daunting to know where to start.”

The survey revealed that these other financial priorities, including paying down their debt (25%) and saving for a house (21%), were much higher on the ‘to do’ list with life insurance lowest on the list.

While millennials said the top barrier to purchasing life insurance was the cost (55%), more than a third (37%) said they haven’t purchased life insurance because they don’t have any dependents.

“There’s no doubt that getting married or becoming a parent is a key life event when people realize the importance of having life insurance,” adds Hardy. “Less understood is that the younger you are when you buy life insurance, the less you’ll pay for your coverage and your premiums will not increase for the term you choose.”

What millennials might also find surprising is that the cost of life insurance breaks down to less than a cup of coffee a day, over a 10-year period.

“For folks starting a family – or those who already have young families or dependents – who don’t yet have life insurance, now is the time to make it a priority because this is the period when your financial obligations are really growing and you need that peace of mind,” says Hardy.

The survey also revealed that while most millennials said that life insurance is best to cover one-time costs, such as funerals (68%), many don’t realize that it can assist with so much more. Day-to-day living expenses, mortgage payments, lost income, and student loans are all areas where having life insurance can help relieve the financial pressure on those left behind.

Figuring out how much life insurance one needs is also easy with TD’s Right Fit Coverage Assessment tool.

“Before making any decisions about life insurance, it’s important to start by researching your options and speaking to an insurance advisor to learn what insurance will best fit your unique situation,” says Hardy. “That way you can be assured peace of mind for you and your family.”

About the TD Survey

Results are based on an online survey of 1,000 Canadian adults (aged 18yrs+), conducted May 8 – 12, 2017, by Environics Research Group.

About TD Insurance

TD Insurance offers a wide range of products to help protect customers including credit protection, auto, home, health, life, and travel insurance. With more than 4.5 million customers, TD Insurance authorized products and services are available through a network of more than 1,150 TD Canada Trust branches, the Internet, and telephone. TD Insurance represents all of the personal lines insurance entities within TD Bank Group. For more information, visit

SOURCE TD Bank Group

IIROC & Life Insurance Council of Saskatchewan to share information on investigations & discipline

A new agreement between the Investment Industry Regulatory Organization of Canada (IIROC) and the Life Insurance Council of Saskatchewan (LICS) will provide stronger protection for investors and consumers by preventing rule breakers from moving from the jurisdiction of one regulator to another without close scrutiny. When necessary the agreement allows the two regulatory organizations to co-ordinate investigations.

As part of a Memorandum of Understanding announced today, IIROC and LICS will share information on investigations and discipline, including names of individuals refused registration or licensing, names of individuals under investigation and names of licensees who have had terms and conditions imposed on their registration or licensing.

The agreement also enables joint investigations when the same individual is under investigation by both regulatory organizations.

IIROC has information sharing agreements with insurance regulators in Alberta, British Columbia, Ontario and Quebec.

“As a public interest regulator, it is important to ensure that rule-breakers cannot simply switch designations without unsuspecting new clients or other regulators being aware of their transgressions,” said IIROC President and CEO Andrew J. Kriegler. “This agreement helps to close gaps and enables both our organizations to strengthen consumer protection.”

“This is a great example of regulatory agencies working together to enhance consumer protection in our province,” said Gordon Wyant, Saskatchewan Minister of Justice and Attorney General. “We applaud both IIROC and LICS for demonstrating leadership and encourage continued co-operation.”

“This agreement not only provides strong consumer protection, it sends an important message in both the securities and insurance sectors, that if you are one of the few who harm clients, you will be held accountable,” said Roger Sobotkiewicz, Chair and CEO of the Financial and Consumer Affairs Authority of Saskatchewan.

IIROC investigates and prosecutes investment advisors who breach the regulator’s rules by, for example, misappropriating funds from clients, falsely endorsing client signatures and/or making unsuitable recommendations to investors, commonly seniors and vulnerable investors who suffer significant financial losses. In 2016, IIROC completed 138 investigations across Canada with 46 completed prosecutions and more than $3.5 million in sanctions imposed.

The Insurance Councils of Saskatchewan (ICS) operate under an authority delegated by the Superintendent of Insurance to license and regulate insurance agents, brokers, adjusters and agencies in the province of Saskatchewan. The Councils are committed to a fair, ethical and professional industry which ensures that consumers receive responsible, trustworthy advice and service regarding insurance and related financial matters.

A fact sheet listing IIROC’s recent MOUs is available at

IIROC is the national self-regulatory organization which oversees all investment dealers and their trading activity in Canada’s debt and equity markets. IIROC sets high quality regulatory and investment industry standards, protects investors and strengthens market integrity while supporting healthy Canadian capital markets. IIROC carries out its regulatory responsibilities through setting and enforcing rules regarding the proficiency, business and financial conduct of dealer firms and their registered employees and through setting and enforcing market integrity rules regarding trading activity on Canadian debt and equity marketplaces.

About ICS
The Councils have the authority to conduct investigations into the conduct of insurance brokers, agents and adjusters in response to a complaint and to come to a determination as to whether there has been a breach of any of the provisions of The Saskatchewan Insurance Act, its Regulations or the Insurance Council Bylaws.

SOURCE Investment Industry Regulatory Organization of Canada (IIROC) – General News

Why you need 3 savings accounts

Why you need 3 savings accounts

By Liz Weston


Some of us hoard cash while paying 18% interest on a credit card balance. Others blow through a tax refund as if it were free money when it’s actually a return of our own hard-earned dollars.

This brain quirk has a name: mental accounting. We treat money differently depending on where it comes from and how we intend to spend it, often to our own detriment.

We can, however, leverage this illogical behaviour to help us save more.

A big pot of savings may inspire less diligence than multiple accounts with specific purposes . With multiple accounts, savings for long-term goals can grow, even as those for short-term needs are periodically raided.

Multiple savings accounts can get expensive at traditional banks that have minimum balance requirements and account fees. Many online banks, however, allow customers to set up dozens of accounts for free with no minimum balances. Most people need at least three, with regular (preferably automatic) transfers from their checking accounts into each:

_An emergency fund for job loss and other major financial setbacks

_A “needs” account to cover necessary expenses that aren’t monthly (such as property taxes or annual insurance premiums) or that are inevitable but often unpredictable (such as car repairs or medical deductibles)

_A “wants” account to pay for the fun stuff, such as vacations, holiday spending or a down payment on a new car

Multiple savings accounts are useful for budgeting in much the same way as the envelope system, where people divide cash into envelopes to cover expenses such as rent, food and entertainment.

The savings accounts, like the envelopes, tell you if you have enough to cover that specific goal, but also allow you to shift money around when required, said Rachel Schneider, a senior vice-president for the non-profit Center for Financial Services Innovation and co-author of the book “The Financial Diaries: How American Families Cope in a World of Uncertainty.”

“Knowing that you have that escape valve allows you to put more money aside in those accounts,” Schneider said.


There’s some evidence that setting goals helps motivate people to save more , which has led to apps such as Tip Yourself, BoostUp and Qapital. Qapital, for example, allows people to set goals and then create rules for funding them, such as rounding up each purchase to the nearest dollar and sweeping the change toward the goal, or transferring a certain amount into savings if they buy something at Starbucks or hit 10,000 steps on their FitBit fitness tracker.

“Setting goals helps our users stay focused and motivated. That’s why we encourage users not to label their goal ‘vacation’ but to name the place they wish to go, attach a photo and share it with a friend,” says Qapital founder and CEO George Friedman . “Their aspirations become more actionable when they are visualized and said aloud.”

Getting more specific also can help you track multiple goals without wondering whether you’ll have enough money to cover your property taxes in six months if you need to pay for a car repair now.

I typically have somewhere between 10 and 12 savings accounts labeled for different goals. To cover a $1,705 annual life insurance premium, for example, I set up an automatic transfer so that $143 a month goes from our checking account at our brick-and-mortar bank into the “life insurance” account at the online bank. Repairs and maintenance for our elderly RV are less predictable, but we’ve averaged about $2,400 a year, so I put $200 a month into that fund.

Some banks and credit unions allow multiple savings accounts, but typically you’ll need to keep your balance above certain limits to avoid fees. Many online banks, by contrast, allow you to set up dozens of accounts without charge and usually offer higher interest rates to boot. Capital One 360 and Barclays Online, for example, allows users to create up to 25 savings accounts (called subaccounts) with nicknames indicating the goals, while Ally and Discover don’t limit the number.

Capital One declined to say how many savers take advantage of this function, but Ally says 11.7 per cent of its savings customers had multiple savings accounts as of March 31, averaging 2.9 accounts each. Some of the most common labels include “Emergency” ”Rainy day,“ ”Vacation,” ”Travel,“ ”Car,“ ”House,“ ”Xmas“ and ”Wedding.“

Multiple accounts may not be necessary if you’re a logical type who either doesn’t need incentives to save or is really good at tracking goals on a spreadsheet. The rest of us, though, often find that saving finally makes sense when we know what money goes where.


This column was provided to The Associated Press by the personal finance website NerdWallet.

Liz Weston is a certified financial planner and columnist at NerdWallet

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