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John Hancock Retirement Plan Services Receives 6 Marketing Awards

BOSTON, Aug. 25, 2015 /PRNewswire/ — John Hancock Retirement Plan Services (JHRPS) has received six awards from The Insurance and Financial Communicators Association (IFCA) for marketing and communications creativity, design and writing. The annual awards competition, now 84 years old, offers communicators internationally the opportunity to submit their best work in over 60 categories. The judging is done by peers and each entrant receives feedback and comments from the judges.

“We are honored to have received this recognition from IFCA,” said Andrew Ross, senior vice president, Marketing and Product Development, John Hancock Retirement Plan Services. “Our efforts focus on putting the participant first, and we are thrilled to see a variety of marketing and communication tools recognized.”

JHRPS was honored with three “Best in Show” awards for:

  • JH Signature Fairness ads – a multi-faceted trade advertising campaign that illustrates how retirement plan costs are allocated among participants
  • 401(k) Atlas – an online education center for financial representatives to develop and share knowledge on a variety of retirement plan topics
  • It Pays to Be Green Challenge – an internal incentive campaign designed to help build awareness for green-friendly online and phone enrollment options

One “Award for Excellence” for:

  • JH 401(k) Ideas website – a personalized website that automatically distributes actionable sales ideas and industry insights to financial representatives

JHRPS also received an “Honorable Mention” for:

  • JH Signature Enrollment Experience – a robust suite of personalized online tools, websites and marketing collateral, designed to make the enrollment experience convenient and easily accessible to all plan employees
  • JH Education Experience – a variety of tools and materials to help educate plan employees on the importance of saving for retirement

About John Hancock Financial and Manulife
John Hancock Financial is a division of Manulife, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Operating as Manulife in Canada and Asia, and primarily as John Hancock in the United States, our group of companies offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Assets under management and administration by Manulife and its subsidiaries were C$883 billion (US$708 billion) as at June 30, 2015. Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘945’ on the SEHK. Manulife can be found on the Internet at

The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers and administers a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at

John Hancock Life Insurance Company (U.S.A.), John Hancock Life Insurance Company of New York and John Hancock Retirement Plan Services LLC are collectively referred to as “John Hancock”.

John Hancock Retirement Plan Services, LLC offers plan administrative services and service programs through which a sponsor or administrator of a plan may invest in various investment options on behalf of plan participants. These investment options have not been individually selected by John Hancock Retirement Plan Services, LLC. John Hancock Trust Company, LLC provides trust and custodial services to such plans.

Group annuity contracts and recordkeeping agreements are issued by John Hancock Life Insurance Company (U.S.A.), (not licensed in New York) and John Hancock Life Insurance Company of New York.  Product features and availability may differ by state.

Both John Hancock Life Insurance Company (U.S.A.) and John Hancock Life Insurance Company of New York do business under certain instances using the John Hancock Retirement Plan Services name.




Manulife core profit rises on wealth management, insurance gains

By John Tilak

TORONTO (Reuters) – Manulife Financial Corp MFC.TO reported a higher adjusted quarterly profit that was in line with market expectations on Thursday, boosted by growth in its wealth management and life insurance operations.

Core profit at its wealth and asset management business climbed 20 percent in the second quarter, while earnings at its insurance division rose 22 percent. The company says core profit is a measure of underlying earnings capacity that excludes the impact of short-term factors such as fluctuations in interest rates.

Canada’s largest insurer said assets under management and administration rose to C$883 billion ($670.87 billion), up 39 percent, as it was helped by the acquisition of New York Life’s retirement plan services.

Manulife, which has a presence in Canada, the United States and Asia, recorded double-digit earnings growth in its Asian and Canadian operations.

The company has been expanding in Asia, where core earnings rose 30 percent to C$300 million, making up about a third of its total profit. Growth was supported in particular by sales in Japan, Hong Kong and Singapore.

“Asia’s been a substantial part of our earnings for some time, but we have gotten momentum over the last several quarters into our core earnings,” Chief Financial Officer Steve Roder said in an interview.

A sales push launched a few years ago and a move to increase regional diversification within the continent are starting to reflect on the bottom line, he said.

The company is also on track to meet its earnings target for 2016, Roder added. Manulife has previously said that it expects to record more than C$4 billion in core earnings in 2016.

The Toronto-based company earned C$600 million, or 29 Canadian cents a share, in the second quarter, compared with C$943 million, or 49 Canadian cents a share, a year earlier.

Beyond the impact of a steeper yield curve in several markets on net income, the company was also hurt by acquisition-related charges, which involved C$54 million in integration costs involving recent deals.

Core profit climbed to 44 Canadian cents per share, from 36 cents a share a year ago.



TD Thanks Customers for Recognizing it as a Leader in Customer Service for 10 Years Running

TORONTO, July 30, 2015 /CNW/ – Thanks to its customers, today TD Canada Trust is celebrating a 10 year milestone. Based on customer feedback, the bank has again been recognized by J.D. Power as the “Highest in Customer Satisfaction among the Big Five Retail Banks” for the tenth consecutive year.

“When you reflect back on the past 10 years, there has been a real evolution in banking but one thing has and always will remain the same – the focus we place on our customers,” says Tim Hockey, President and CEO, TD Canada Trust. “Customer service is at the core of everything we do which is why this acknowledgement is such an honour. And, it’s made all the more meaningful because these results are based on feedback directly from our customers.”

This 10 year milestone follows on the heels of a recent #TDThanksYou campaign where TD created the ultimate throwback experience as a way to mark memorable milestones in the lives of its customers. Some of their stories were shared through a compilation video, available here. “We wanted to create a special ‘then and now’ experience as a way to acknowledge and thank our customers for letting us play a role in many of their important life moments,” adds Hockey. “We’re so grateful to be a part of their lives and naturally, we want to thank our customers for helping us to achieve this significant milestone.”

As the needs and expectations of customers have evolved, TD has adapted to reflect how customers want to interact with their bank, notably through introducing a host of digital enhancements such as a redesign of its smartphone app, digital imaging enhancements to its ATM network, providing customer support through SMS and social media channels, and introducing an online live-chat service. Hockey adds, “Whether our employees are in our branches providing financial advice, or providing support through our phone and online channels, customer service is so deeply embedded in the culture, it’s a part of our DNA. My commitment to our customers is that we are going to continue to raise the bar to deliver legendary experiences.”

In addition to this latest J.D. Power award, TD Small Business Banking also was recognized as “Highest in Customer Satisfaction with Small Business Banking” in the annual J.D. Power Canadian Small Business Banking Customer Satisfaction Study.

“Customer service is something we work hard at every day, and we’re incredibly proud to be celebrating ten years of leadership,” says Hockey. “We are so thankful to our customers for this important acknowledgment.”

Follow us on Twitter at @TD_Canada and connect with us on Facebook at

About TD Canada Trust

TD Canada Trust offers personal and business banking to more than 11.5 million customers. We provide a wide range of products and services from chequing and savings accounts, to credit cards, mortgages and business banking, to credit protection and travel medical insurance, as well as advice on managing everyday finances. TD Canada Trust makes banking comfortable with award-recognized customer satisfaction and convenience through 24/7 mobile, internet, telephone and ATM banking, as well as in over 1,100 branches, with convenient hours to serve customers better. For more information, please visit: TD Canada Trust is the Canadian retail bank of TD Bank Group, the sixth largest bank in North America.

SOURCE TD Canada Trust

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