The Ethical Agent Part 1 and Part 2

The Ethical Agent Part 1 and Part 2

This course explores the positions of authority within an insurance company, the responsibilities and liability of various operatives including brokers and agents in matters such as the importance of properly and carefully recording 3rd party information.

Examples are presented of unfair trade practices to show what it means, in practice, for the agent to understand clearly his or her ethical obligations. A discussion addresses the question of who bears responsibility for ensuring that contracts are in total compliance with respective regulations, as well as what constitutes unfair and deceptive acts in advertising. Each scenario presented is then dissected on how the situation links to the FP Standards of Professional Responsibility.

FP Canada evaluated and approved as Professional Responsibility Continuing Education Credits.

New Course from ILScorp:  Fair Treatment of Customers

New Course from ILScorp: Fair Treatment of Customers

The New Guidance Lesson1

This course has been created using the document Guidance: Conduct of Insurance Business and Fair Treatment of Customers issued by the Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO).

The New Guidance: Lesson 1 addresses the creation of the Guidance document, its purpose and scope, as well as an explanation of the document’s impact on five key areas of the industry’s activity. The course includes quizzes that allow participants to assess their understanding of the course material.

Course Content

  • Includes the following topics:
  • Definitions of terminology used in the Guidance document
  • The issuing organizations (CCIR and CCRRA)
  • The purpose and origins of the Guidance document
  • Scope of the expectations
  • Implications for conduct of business
  • Implications for fair treatment of customers
  • Implications for business culture
  • Implications for relationships between Insurers and Intermediaries
  • Implications for relationships with Regulatory Authorities

 

The New Guidance Lesson  2

This is the second section of The New Guidance Course which deals with the joint release by the Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO) concerning the conduct of insurance business and fair treatment of customers. Part 1 of the course dealt with the creation of the document, its purpose and scope, as well as aspects of the insurance business discussed in the document.

Lesson of the course deals with the Customer Outcomes the industry hopes to achieve, as well as the specific attitudes and practices on the part of industry representatives which will accomplish these goals. There are twelve distinct outcomes articulated and for each of these outcomes there are behaviors which can be observed and monitored.

There are quizzes provided which will assist participants in checking their understanding of the material.

Course Content:

Topics covered in the course include the following areas of customer outcomes and the expectations for the conduct of representatives in each:

  • Governance and Business Culture
  • Conflicts of Interest
  • Outsourcing
  • Design of Insurance Product
  • Distribution Strategies
  • Disclosure to Customer
  • Product Promotion
  • Advice
  • Disclosure to Policyholder
  • Claims Handling and Settlement
  • Complaints Handling and Dispute Resolution
  • Protection of Personal Information

 

Learning Objectives:

Successful participants of the course will:

  • Understand that overall responsibility for fair treatment of Customers is at the level of the board and/or senior management, who design, approve, implement and monitor adherence to policies and procedures aimed at ensuring that Customers are treated fairly.
  • See the importance of relevant staff being trained to deliver appropriate outcomes in terms of fair treatment of Customers.
  • Be aware of the role played by remuneration, reward strategies and evaluation in achieving fair treatment of Customers.
  • Know the areas of risk for potential conflicts of interest as Intermediaries interact with both Customers and Insurers
  • Understand issues around responsibility and monitoring of outsourcing
  • Gain a heightened sense of the factors at play in relationships between Insurers and Intermediaries
  • Become knowledgeable about the ethical issues around product design
  • Understand the importance of representatives having adequate product knowledge in order to enable customers to make an informed decision about the proposed product.
  • Be clear about the limitations and responsibilities around providing various types of “advice” to customers
  • Be knowledgeable about issues surrounding disclosure of information in terms of changes in the policy or the customer’s needs.
  • Be aware of the expectations for representatives to handle claims settlement according to all the best practices listed in the guidance document with regard to fair treatment of customers
  • Be knowledgeable about the expectations for representatives in their handling of complaints and dispute resolution
  • Be familiar with the Guidance document’s creation and purpose.
  • Possess the vocabulary, the understanding and the knowledge-base for explaining and discussing the issues addressed in the Guidance document.

 

More Info on Course

This course is accredited for 2 Continuing Education Hours in the following categories and provinces:

2 General / Adjuster – Technical CE: BC, SK, MB

2 Life / A&S – Technical CE: BC, SK, MB, ON

 

Happy Easter from ILScorp! Please note our business hours this long weekend

Happy Easter from ILScorp! Please note our business hours this long weekend

ILScorp offices will be closed on Good Friday ― April 10, 2020.

And we’ll be back on Monday, April 13 ready to take your calls and answer your questions.

You can also register for our insurance training programs online, anytime, at ILScorp.com

How do I register or renew my subscription for online insurance courses?

To renew your subscription or register for an online course or CE Subscription simply:

  1. Go to www.ilscorp.com
  2. Do not log in – find the course or subscription you wish to purchase and click ‘Buy Now’
  3. If you are a returning user – enter your current username/password – click ‘Sign In’ (Do not make a new account)
  4. If you are a new user – create a new account and fill in all applicable information – click ‘Submit Information’
  5. Enter your credit card information as it appears on your billing statement

How do I access my online insurance courses once I am registered?

To access your courses simply:

  1. Log in with your username and password on www.ilscorp.com
  2. Go to ‘My Courses’ on the top tab
  3. Choose a course category, and a click on a course title within that category to begin taking courses

Continuing Education Course Subscriptions

View CE Subscriptions

Now is the time to get working on your mandatory CE hours and avoid the last-minute rush. ILScorp’s continuing education catalogues feature hundreds of hours of accredited courses that you can complete anywhere you have an internet connection.

Edited for ILSTV

Insurance Continuing Education Options for Remote Licensees

Insurance Continuing Education Options for Remote Licensees

More and more Canadian businesses are asking their employees to work from home during the COVID-19 pandemic. Many insurance brokers are now working remotely, and companies are struggling with how to meet the continuing education requirements for this year’s insurance licensing renewal.

Amidst the current inability to conduct or attend in-person seminars or classroom settings, remote online courses are the safest and fastest way to obtain your continuing education credits.

With ILScorp’s flexible online options, it’s easier than ever to access high-quality education that will teach you skills relevant to the insurance industry and meet your mandatory provincial licensing renewal requirements.

ILScorp offers personalized technical and career advancement programs that are 100% online and self-paced. The content is high quality and courses are available in affordable subscription options, plus you can complete them anywhere you have an internet connection on your own schedule.

Getting started is simple.

ILScorp has customized online course subscription options for General, Adjuster, Life, A&S and Financial Planner licensees.

So if you or your entire company are working from home, you can complete your individual insurance CE requirements entirely online.

Group discounts are also available for 3 or more licensees.

Free CAIB Exam Prep Tutoring Available with ILScorp Courses

Free CAIB Exam Prep Tutoring Available with ILScorp Courses

The COVID-19 pandemic has changed the way many of us carry out our daily activities. Many brokers in Canada are now working remotely from home and many of you are also in the midst of preparing for your CAIB (Canadian Accredited Insurance Broker) examinations.

For those of you who are currently studying for your CAIB exam, or considering the next step in your CAIB designation, a complete set of online training videos is available to you through ILScorp.com.  With ILScorp, you can access these online video CAIB exam prep courses 24 hours a day, anywhere you have an internet connection.

The CAIB exam prep courses are video streamed online and divided into easy-to-manage chapters. Each chapter has internal practice quizzes, as well as at the end of chapter mock exams. A follow-along downloadable workbook, mock midterm, and a mock final exam are also included to help reinforce your knowledge retention.

Adjusting to remote working in addition to preparing for a CAIB exam can be overwhelming, but with these courses, you are not alone in your studies.

The interactive online video CAIB Exam Preparation courses combine the ease and convenience of online learning with the support and dynamic instruction of Todd Hochban.

Todd Hochban, AIIC, CAIB and President of WCT (West Coast Training Ltd.) began his insurance career in the 1970s.  During his 40 plus years in the insurance industry, Todd has been a broker, commercial underwriter and production supervisor.  In 1989 Todd began his training career.  Since then Todd has helped over 7,000 brokers with licensing and technical training.  Known for his enthusiastic and fun approach to learning Todd has developed a loyal following in the Canadian marketplace.

Todd appreciates all the loyal support he has received over the past years and would like to return the gesture now by helping students with their online CAIB studies during the COVID-19 crisis.

Once enrolled in an ILScorp online CAIB exam preparation course, you too will receive free telephone tutoring with instructor Todd Hochban.

Todd can help with checkpoint and discussion questions, provide explanations of any subject in the CAIB program as well as provide study tips and strategies.

Simply call Todd with your questions (604) 828-1810 or (604) 828-1810.

The CAIB programs are available in two formats, online self-study, with 4 months of unlimited course access or online virtual classroom with a 4 week outlined structured approach and 4 months of unlimited course access.

For more information on online CAIB exam preparation, courses click here

Or email ILScorp: info@ilscorp.com

Edited for ILSTV

ILScorp is here to assist you with your studies

ILScorp is here to assist you with your studies

As the COVID-19 outbreak continues to evolve, we want to reassure you that we’re taking precautions to keep our customers and employees safe.

Most staff are now working from home to help with social isolation. ILScorp will continue to provide online educational programs and resources, and customer support services are available via phone, email, and chat.

How to Contact Us:

We encourage emailing us so we can assist you promptly!
info@ilscorp.com

Phone lines open Monday to Friday, 8:30 am to 4:30 pm PST. Wait times may be a bit longer as we have gone down to 1 line, but please leave us a message. 1.800.404.2211

Or, Chat with us on our homepage www.ilscorp.com

We understand this is an uncertain time for everyone, so whether you are considering a new career in insurance, or successfully continuing your online studies, we are here to assist you as best we can.

Thank you from all of us at
ILScorp

#broker #training #education #ilscorp

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from ILSTV

You have Successfully Subscribed!

Pin It on Pinterest