TuGo COVID-19 Coverage Course = 1CE credit
General Adjuster – Technical And Life/A&S – Technical
BC, SK, MB, ONTARIO LIFE/A&S
RIBO AND ALBERTA ACCREDITATION COMING SOON
Just in time for your 2021 CE requirements, this course is included as part of the ILScorp General CE Course Subscription or the ILScorp Life/A&S Subscription.
If you’re currently an ILScorp subscriber, you already have access to this course!
ILScorp CE Subscriptions are an easy way to get all your CE credits in one place.
In March 2020, Manitoba’s Superintendent of Financial Institutions had approved that the requirement for mandatory Continuing Education (CE) reporting for the 2020 licence renewal was to be deferred to May 2021 for all licensed agents, and deferred to June 2021 for all licensed adjusters. This allowed Manitoba licence holders who were required to report CE credits to renew their licences for 2020 without having to complete or report mandatory CE for the 2020 year.
This is an early reminder that licence holders must complete the required number of CE credits for both the 2020 and 2021 years, and report all of these hours prior to licence renewal for 2021.
The Insurance Council of Manitoba (ICM) thanks industry for the positive feedback we received for the 2020 reporting deferral. We commend all stakeholders involved in the renewal process during May and June 2020.
For the 2021 Manitoba licence renewal, if you are required to complete and report CE in Manitoba, the following number of CE credits will be required to be completed and entered into your online portal before being able to renew your licence(s):
• General insurance agents: 16 CE credits completed and reported prior to May 31, 2021;
• Auto Only insurance agents: 8 CE credits completed and reported prior to May 31, 2021;
• Adjusters (N/A to Hail Adjusters): 16 CE credits completed and reported prior to June 30, 2021;
• Life and/or A&S agents: 30 CE credits completed and reported prior to May 31, 2021.
You will be unable to renew your licence(s) in 2021 if you do not complete and report the 2020 CE credit requirements in addition to the 2021 CE credit requirements.
However, as in each year, licence holders who are resident in another Canadian jurisdiction which has mandatory CE requirements are not required to also fulfil the Manitoba annual CE credit criteria.
For more detailed information on CE requirements in Manitoba, please refer to the Continuing Education Info page on the ICM website.
New Licensees as of June 1, 2020 (July 1, 2020 for adjusters) MUST ensure that their CE is accumulated in the 2020/2021 licence year. Refer to this page on the ICM website for additional information.
Examples of CE requirement scenarios for the 2021 year due to the 2020 deferral:
1. Example #1: If a general or adjuster licence holder currently has 4 credit hours applied/reported in the CE system on May 1, 2020, they would be required to obtain and report 12 additional CE credits to renew their licence in May 2021 (June 2021 for adjusters). Each year thereafter, they would be required to obtain the annual CE requirement of 8.
2. Example #2: If a life licence holder currently has 0 credit hours applied/reported in the CE system on May 1, 2020, they would be required to obtain and report 30 CE credits to renew their licence in May 2021. Each year thereafter, they would be required to obtain the annual CE requirement of 15 within their annual licence period (no carry forward).
3. Example #3: If a life licence holder currently has 19.5 credit hours applied/reported in the CE system on May 1, 2020, they would only be required to obtain and report an additional 10.5 CE credits to renew their licence in May 2021. Each year thereafter, they would be required to obtain the annual CE requirement of 15 within their annual licence period (no carry forward).
INSURANCE COUNCIL OF MANITOBA
Understanding the impact of your communication style and others is just the starting point of a good relationship.
There is another essential factor that needs to be considered. What motivates the other person, or in other words, what is it they want that is making them behave the way they do? Words, body language, and tone of voice are simple mechanisms that individuals might use to get what they want!
This is the first in a series of posts to explain the most common personality language. DISC is the foundation of understanding for virtually every human personality type. The science of DISC is proven and trusted all over the world as the benchmark in understanding human behaviour. Understanding your communication style is the initial step towards better relationships.
Learn more about understanding your own communication style.
DISC stands for:
A plethora of suppliers represents DISC’s elements under a variety of aliases, including but not limited to colours, temperatures, seasons, bunnies and tigers and a variety of other pseudonyms.
DISC’s elements are common to all personality types and vary in intensity from one person to another, no matter what they are called.
It is essential to understand that every personality has all of these elements in it to varying degrees. In other words, some will be highly dominant and low compliant, with a very low steady style and a moderate influencing style.
Understanding how the various elements of the DISC blend with each other is extremely important.
Hence, you should avoid referring to someone as HIGH DOMINANT or LOW COMPLIANT since all of the 4 elements will come into play in various situations.
In future posts, we will break down each behaviour element together and explore how these elements of the DISC blend and how to best communicate with the various styles.
Edited for ILSTV
The New Guidance Lesson1
This course has been created using the document Guidance: Conduct of Insurance Business and Fair Treatment of Customers issued by the Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO).
The New Guidance: Lesson 1 addresses the creation of the Guidance document, its purpose and scope, as well as an explanation of the document’s impact on five key areas of the industry’s activity. The course includes quizzes that allow participants to assess their understanding of the course material.
- Includes the following topics:
- Definitions of terminology used in the Guidance document
- The issuing organizations (CCIR and CCRRA)
- The purpose and origins of the Guidance document
- Scope of the expectations
- Implications for conduct of business
- Implications for fair treatment of customers
- Implications for business culture
- Implications for relationships between Insurers and Intermediaries
- Implications for relationships with Regulatory Authorities
The New Guidance Lesson 2
This is the second section of The New Guidance Course which deals with the joint release by the Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO) concerning the conduct of insurance business and fair treatment of customers. Part 1 of the course dealt with the creation of the document, its purpose and scope, as well as aspects of the insurance business discussed in the document.
Lesson of the course deals with the Customer Outcomes the industry hopes to achieve, as well as the specific attitudes and practices on the part of industry representatives which will accomplish these goals. There are twelve distinct outcomes articulated and for each of these outcomes there are behaviors which can be observed and monitored.
There are quizzes provided which will assist participants in checking their understanding of the material.
Topics covered in the course include the following areas of customer outcomes and the expectations for the conduct of representatives in each:
- Governance and Business Culture
- Conflicts of Interest
- Design of Insurance Product
- Distribution Strategies
- Disclosure to Customer
- Product Promotion
- Disclosure to Policyholder
- Claims Handling and Settlement
- Complaints Handling and Dispute Resolution
- Protection of Personal Information
Successful participants of the course will:
- Understand that overall responsibility for fair treatment of Customers is at the level of the board and/or senior management, who design, approve, implement and monitor adherence to policies and procedures aimed at ensuring that Customers are treated fairly.
- See the importance of relevant staff being trained to deliver appropriate outcomes in terms of fair treatment of Customers.
- Be aware of the role played by remuneration, reward strategies and evaluation in achieving fair treatment of Customers.
- Know the areas of risk for potential conflicts of interest as Intermediaries interact with both Customers and Insurers
- Understand issues around responsibility and monitoring of outsourcing
- Gain a heightened sense of the factors at play in relationships between Insurers and Intermediaries
- Become knowledgeable about the ethical issues around product design
- Understand the importance of representatives having adequate product knowledge in order to enable customers to make an informed decision about the proposed product.
- Be clear about the limitations and responsibilities around providing various types of “advice” to customers
- Be knowledgeable about issues surrounding disclosure of information in terms of changes in the policy or the customer’s needs.
- Be aware of the expectations for representatives to handle claims settlement according to all the best practices listed in the guidance document with regard to fair treatment of customers
- Be knowledgeable about the expectations for representatives in their handling of complaints and dispute resolution
- Be familiar with the Guidance document’s creation and purpose.
- Possess the vocabulary, the understanding and the knowledge-base for explaining and discussing the issues addressed in the Guidance document.
More Info on Course
This course is accredited for 2 Continuing Education Hours in the following categories and provinces:
2 General / Adjuster – Technical CE: BC, SK, MB
2 Life / A&S – Technical CE: BC, SK, MB, ON
ILScorp offices will be closed on Good Friday ― April 10, 2020.
And we’ll be back on Monday, April 13 ready to take your calls and answer your questions.
You can also register for our insurance training programs online, anytime, at ILScorp.com
How do I register or renew my subscription for online insurance courses?
To renew your subscription or register for an online course or CE Subscription simply:
- Go to www.ilscorp.com
- Do not log in – find the course or subscription you wish to purchase and click ‘Buy Now’
- If you are a returning user – enter your current username/password – click ‘Sign In’ (Do not make a new account)
- If you are a new user – create a new account and fill in all applicable information – click ‘Submit Information’
- Enter your credit card information as it appears on your billing statement
How do I access my online insurance courses once I am registered?
To access your courses simply:
- Log in with your username and password on www.ilscorp.com
- Go to ‘My Courses’ on the top tab
- Choose a course category, and a click on a course title within that category to begin taking courses
Continuing Education Course Subscriptions
View CE Subscriptions
Now is the time to get working on your mandatory CE hours and avoid the last-minute rush. ILScorp’s continuing education catalogues feature hundreds of hours of accredited courses that you can complete anywhere you have an internet connection.
Edited for ILSTV