Intact Insurance Tops J.D. Power Auto Claims Customer Satisfaction Study

intactinsurance

TORONTO – Canadian auto insurance customers have rated Intact Insurance tops when it comes to starting a claim and providing an exceptional customer experience.

Intact Insurance, Canada’s largest provider of home, auto and business insurance company, scored highest among Canada’s insurance companies in J.D Power’s 2015 Canadian Auto Claims Satisfaction Study.

Intact Insurance led the pack in the first loss of notice study factor, which evaluated the initial call to start a claim.

The study is based on responses from more than 2,500 auto insurance customers in Canada who settled an auto insurance claim within the past 12 months.

“Our strategy is all about consistently delivering great service to customers, and being ranked highest in claims experience tells us this strategy is resonating,” said Louis Gagnon, President, Service and Distribution, Intact Financial Corporation. “Achieving the highest score in the first loss of notice factor is – something we know is a key driver of customer satisfaction. We believe this means that customers see the value in our 30 Minute Claims Guarantee.”

The Intact Insurance 30 Minute Claims Guarantee ensures that a customer’s call to report a claim will be started within 30 minutes of their call being answered – no matter the time of day.

We’ve examined how best to improve the customer experience, from starting a claim, to the systems our employees use to support customers, and invested accordingly,” said Gagnon. “Our ranking supports this approach and will spur us to continue to deliver exceptional customer experiences that are second to none,” adds Gagnon.

About Intact Insurance and Intact Financial Corporation

Intact Insurance is Canada’s largest home, auto and business insurance company, the choice of more than four million consumers. Its coast-to-coast presence and its strong relationship with insurance brokers mean the company can provide the outstanding service, comfort and continuity customers deserve. Intact Insurance (www.intact.ca) is a member company of Intact Financial Corporation (TSX: IFC), the largest provider of property and casualty insurance in Canada (www.intactfc.com).

Media Inquiries:

Stephanie Sorensen
Director, External Communications
1 416 344 8027
stephanie.sorensen@intact.net

 

Allianz Global Corporate & Specialty Appoints Industry Veteran Bernard McNulty as Head of Claims in Canada

TORONTO–(BUSINESS WIRE)–Allianz Group’s specialist corporate insurer Allianz Global Corporate & Specialty (AGCS) announced Monday 13, 2015 that Bernard McNulty has been named the head of claims Canada effective immediately. Based in Toronto, he will report directly to Ulrich Kadow, chief agent Canada, with a matrix report to Terry Campbell, regional head of claims North America.

“AGCS is extremely pleased to welcome someone with Bernard’s impressive technical expertise and industry reputation to head our Canada Claims team. As a trusted industrial insurer, AGCS Canada is positioned for growth with multiple lines of business and strong capital and capacity,“ said Mr. Kadow.”

Mr. McNulty is responsible for AGCS’s Claims division throughout Canada, leading a team of 14 professionals. AGCS Canada is one of the country’s largest industrial insurance carriers, insuring almost half of the top 100 companies in Canada.

Mr. McNulty is a respected industry veteran with strong technical expertise and over 22 years of experience in the insurance sector in underwriting, claims, and management roles. Most recently, he served as vice president, strategic broker and customer development, at RSA Group. Mr. McNulty previously held a variety of claims leadership roles at GCAN Insurance Co. and the ACE Group.

He earned a Bachelor of Arts in English and Economics at the University of Toronto and holds both Associate (AIIC) and Fellowship (FIIC) designation levels from the Insurance Institute of Canada (IIC).

About Allianz Global Corporate & Specialty

Allianz Global Corporate & Specialty (AGCS) is the Allianz Group’s dedicated carrier for corporate and specialty insurance business. AGCS provides insurance and risk consultancy across the whole spectrum of specialty, alternative risk transfer and corporate business: Marine, Aviation (incl. Space), Energy, Engineering, Entertainment, Financial Lines (incl. D&O), Liability, Mid-Corporate and Property insurance (incl. International Insurance Programs).

Worldwide, AGCS operates in 29 countries with own units and in more than 160 countries through the Allianz Group network and partners. In 2014 it employed more than 3,500 people and provided insurance solutions to more than half of the Fortune Global 500 companies, writing a total of €5.4 billion gross premium worldwide annually.

AGCS SE is rated AA by Standard & Poor’s and A+ by A.M. Best.

For more information please visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn

Cautionary Note Regarding Forward-Looking Statements

Contacts

Allianz Global Corporate & Specialty
Jacqueline Maher, 646-472-1479
jacqueline.maher@agcs.allianz.com
or
Harden Communications Partners
Erin Burke, 631-239-6903
eburke@hardenpartners.com

Murphy was previously the President and CEO of the Canadian Association of Accredited Mortgage Professionals

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Allianz Global Corporate & Specialty Appoints Industry Veteran Bernard McNulty as Head of Claims in Canada

TORONTO–(BUSINESS WIRE)–Allianz Group’s specialist corporate insurer Allianz Global Corporate & Specialty (AGCS) announced today that Bernard McNulty has been named the head of claims Canada effective immediately. Based in Toronto, he will report directly to Ulrich Kadow, chief agent Canada, with a matrix report to Terry Campbell, regional head of claims North America.

Mr. McNulty is responsible for AGCS’s Claims division throughout Canada, leading a team of 14 professionals. AGCS Canada is one of the country’s largest industrial insurance carriers, insuring almost half of the top 100 companies in Canada.

“AGCS is extremely pleased to welcome someone with Bernard’s impressive technical expertise and industry reputation to head our Canada Claims team. As a trusted industrial insurer, AGCS Canada is positioned for growth with multiple lines of business and strong capital and capacity,“ said Mr. Kadow. “Claims is a vital part of the value we bring to the market and Bernard will be instrumental in helping us grow throughout the region.”

Mr. McNulty is a respected industry veteran with strong technical expertise and over 22 years of experience in the insurance sector in underwriting, claims, and management roles. Most recently, he served as vice president, strategic broker and customer development, at RSA Group. Mr. McNulty previously held a variety of claims leadership roles at GCAN Insurance Co. and the ACE Group.

He earned a Bachelor of Arts in English and Economics at the University of Toronto and holds both Associate (AIIC) and Fellowship (FIIC) designation levels from the Insurance Institute of Canada (IIC).

About Allianz Global Corporate & Specialty

Allianz Global Corporate & Specialty (AGCS) is the Allianz Group’s dedicated carrier for corporate and specialty insurance business. AGCS provides insurance and risk consultancy across the whole spectrum of specialty, alternative risk transfer and corporate business: Marine, Aviation (incl. Space), Energy, Engineering, Entertainment, Financial Lines (incl. D&O), Liability, Mid-Corporate and Property insurance (incl. International Insurance Programs).

Worldwide, AGCS operates in 29 countries with own units and in more than 160 countries through the Allianz Group network and partners. In 2014 it employed more than 3,500 people and provided insurance solutions to more than half of the Fortune Global 500 companies, writing a total of €5.4 billion gross premium worldwide annually.

AGCS SE is rated AA by Standard & Poor’s and A+ by A.M. Best.

For more information please visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn

Cautionary Note Regarding Forward-Looking Statements

Contacts

Allianz Global Corporate & Specialty
Jacqueline Maher, 646-472-1479
jacqueline.maher@agcs.allianz.com
or
Harden Communications Partners
Erin Burke, 631-239-6903
eburke@hardenpartners.com

Western Financial Group appoints Paul Taylor as new President & CEO

HIGH RIVER, AB, July 6, 2015 /CNW/ – Western Financial Group (Western) and its Board of Directors are pleased to announce the appointment of Paul Taylor as President & CEO effective July 6.

Company Founder and Interim President & CEO, Scott Tannas will be working with Taylor to oversee a smooth transition period. After this time, Tannas will resume his previous role as Vice Chairman and Founder focusing on the areas of governance, community and employee relations. Tannas also continues to serve as a Canadian Senator.

In his role as President & CEO, Taylor will oversee Western’s Network of insurance brokerages, and will lead all of Western’s business units including Western Financial Group Insurance Solutions, Western Financial Insurance Company (Petsecure) and Western Life Assurance Company.

Taylor brings with him a diverse background in both the private and public sectors. Most recently he held the position of President of TransAlta’s business operations in the U.S. and as is a Corporate Director on the TransAlta Renewables Board of Directors. His extensive experience includes serving as President & CEO of the Insurance Corporation of British Columbia (ICBC) and he subsequently served as the Chair and Director of ICBC. His public sector experience includes serving as Chief of Staff to the Premier of British Columbia and as British Columbia’sDeputy Minister of Finance and Secretary to Treasury Board.

“We are excited to have Mr. Taylor join the Western team. He is a proven leader, and is a great fit with Western’s values of truthfulness, fairness, value and loyalty. He is the right choice to help Western continue to be a leader in the Canadian insurance industry,” said Scott Tannas, Vice Chairman and Founder of Western Financial Group. “Mr. Taylor’s prior roles give him the expertise and perspective to lead Western to a successful future and I look forward to working alongside him.”

“We are delighted to announce Mr. Taylor as the new President & CEO of Western. He is the perfect person to continue to develop Western. His extensive experience, solid track record of leadership combined with his values make him the ideal individual to lead our team,” said Jim Dinning, Chairman, Western Board of Directors.  “Western’s future is very bright with Mr. Taylor joining the Western family.”

“I look forward to working with the great team at Western as we strive to serve the needs of our customers across the west,” said Paul Taylor, President & CEO of Western Financial Group.

About Western Financial Group
Western Financial Group is a diversified insurance company that serves more than 800,000 customers acrossWestern Canada. Founded in 1996 and headquartered in High River, Alberta, Western Provides personal and business insurance services through more than 160 office locations and affiliates and online atwww.westernfinancialgroup.ca. With a skilled team of more than 1,800 employees, Western is committed to building the strongest insurance organization in Western Canada.

Western Financial Group is a subsidiary of Desjardins Group, the leading cooperative financial group in Canada.

SOURCE Western Financial Group

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