Vero Insurance Implements Ground Breaking Symbility Solutions Claims Platform

 Symbility Solutions’ (TSX.V: SY) (“Symbility”) Australasian reseller CoreLogic, have signed a contract with Vero Insurance, part of Suncorp New Zealand, to assist them in automating their claims process, and improving the claims experience for their customers.

Symbility’s data-driven, cloud-based claims assessment and management workflow platform will benefit all participants in Vero’s claim process – the insurer, its supplier networks and the policyholder.

“Major events like the Kaikoura and Canterbury earthquakes have shown how vital insurance is for safeguarding New Zealanders homes and financial wellbeing,” said Jimmy Higgins, Executive General Manager for Claims at Vero.

“We’re committed to being there in the moments that matter, to get our customers’ homes repaired as quickly as possible, and Symbility will help us achieve this.”

Head of Insurance NZ at CoreLogic, Richard Deakin, noted that Symbility integrates completely into an insurer’s existing system to create a single source of truth for a claim throughout the entire process.

“From first notice of loss, to the assessment process to remediation, Symbility vastly improves efficiencies and delivers a better outcome for customers who need to make a claim on their house insurance,” said Mr Deakin.

“Often the biggest cause of frustration amongst policyholders is not knowing where the claim is at or what the outcome is likely to be, something often remembered very clearly at renewal time. Symbility turns this all on its head, instead offering full visibility of the claim to all participants.”

Jimmy Higgins said Vero was looking for a solution that was easy to use but that also allowed assessment and pricing accuracy, improved management of the claims process, reduced revisits and variations.

“We trialled Symbility and were delighted with the way it improved outcomes for our customers, so we’re looking forward to seeing the very real benefits it will have for our claims handling process, and for our customers.”

“We’re excited to have signed our first contract in New Zealand with Vero Insurance, a key player in the industry,” said James Swayze, CEO of Symbility Solutions. “Symbility is focused on making the claims process easier and better for everyone involved. Vero has recognized this and by working closely with our partners at CoreLogic they will gain operational efficiencies that will benefit their team, their network, and their policyholders.”


Vero Insurance is a leading intermediated general insurer. Vero distributes its products through a large broker and adviser network, as well as its partnerships with some of New Zealand’s leading financial institutions. It is focused on creating value for our customers and business partners by making it easier to do business.

Vero is part of Suncorp New Zealand, a leading general and life insurance business. Suncorp New Zealand is part of Suncorp Group – a general insurance, banking, life insurance and superannuation business with brands in Australia and New Zealand. The Group has relationships with nine million customers. Suncorp Group Limited is a Top 20 ASX-listed company with A$96 billion in assets.

Vero Insurance New Zealand Limited has been given an A+ insurer financial strength rating by Standard & Poor’s.


CoreLogic Asia Pacific is a wholly owned subsidiary of CoreLogic (NYSE: CLGX) , which is the largest property data and analytics company in the world. CoreLogic provides property information, analytics and services across AustraliaNew Zealand and Asia, and recently expanded its service offering through the purchase of project activity and building cost information provider Cordell. With Australia and New Zealand’s most comprehensive property databases, the company’s combined data offering is derived from public, contributory and proprietary sources and includes over 4.4 billion decision points spanning over three decades of collection, providing detailed coverage of property and other encumbrances such as tenancy, location, hazard risk and related performance information.

With over 20,000 customers and 150,000 end users, CoreLogic is the leading provider of property data, analytics and related services to consumers, investors, real estate, mortgage, finance, banking, building services, insurance, developers, wealth management and government. CoreLogic delivers value to clients through unique data, analytics, workflow technology, advisory and geospatial services. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance and mitigate risk. CoreLogic employs over 650 people across Australia and in New Zealand. For more information call 1300 734 318 or visit or


Symbility (TSX.V: SY) believes in creating world-class experiences that simplify business and improve lives. With a history in modernizing insurance claims solutions for the property and health industries, Symbility has established itself as a partner that puts security, efficiency and customer experience first. Symbility PROPERTY™ brings smarter thinking to property insurance. Symbility HEALTH™ helps benefits professionals build their brands and businesses. Our strategic services team, Symbility INTERSECT™ empowers a variety of businesses with smarter mobile and IoT product development strategy, design thinking and engineering excellence. With our three segments pushing industries forward, Symbility proves that change for the better is entirely possible.

Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in the policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.

All trade names are the property of their respective owners.

SOURCE Symbility Solutions Inc.

Ed Dubrovsky appointed Managing Director of Cyber Breach Response by Cytelligence Inc.

Ed Dubrovsky, a 24-year veteran of information security, has been appointed Managing Director, Cyber Breach Response, by Cytelligence CEO Daniel Tobok.

Mr. Dubrovsky will manage Cytelligence’s cyber security teams assigned to respond to client emergencies, to deal with the range of cyber threat actors from independent hackers, to industrial spies, to organized crime rings, and state-sponsored threat actors. Read Mr. Dubrovsky’s bio here.

“Cyber security is now one of the top risks for all organizations. I believe that cyber security must be strategic, resilient, scalable, and cost-effective for organizations to achieve their business goals,” said Mr. Dubrovsky.

His areas of expertise include: incident response; strategic information security planning; securing enterprise infrastructure; application security; penetration and vulnerability testing; and research and education.

Cytelligence, the elite force of global cyber security, now employs over 60 cyber security experts including investigators, security specialists, forensic specialists, and ransomware specialists. Cytelligence also has a number of “white hat” hackers with very advanced cyber skills that help companies to proactively test their security using so-called “penetration testing.”

“Cyber security has exploded as a critical service, both as an emergency service and a proactive service for companies to secure their information and web infrastructure, for one very simple reason: the number of cyber criminals has exploded, too,” said Mr. Tobok.

“Ransomware and phishing are the attack vector of choice for cyber criminals. Ransomware is the perfect crime. It is anonymous, decentralized, digital, scalable, and uses cryptocurrency which is heavily encrypted,” said Mr. Tobok. Read his bio here.

The range of Cytelligence clients in critical industries includes:  financial institutions, including banks, brokerage, and insurance firms; law firms; oil & gas facilities; refineries & petrochemical industry; power generation and transmission; research and development; software and technology companies; telecommunications; airports, seaports, trucking and transportation hubs; defense & homeland security; and water utilities.

Cytelligence is headquartered in Toronto and serves clients in Canada, the U.S., and Europe.

SOURCE Cytelligence Inc.

Peace Hills Insurance is proud to announce a new partnership with DAS Canada


November 01, 2017

EDMONTON, Alberta – Peace Hills Insurance is proud to announce a new partnership with DAS Canada to protect Homeowner, Condo, and Tenant policyholders when they are faced with an unforeseen legal life event. Legal Expense Insurance is a new coverage that provides policyholders with financial protection against significant legal expenses, and empowers them with unlimited access to a telephone Legal Advice Helpline, where they can obtain general advice on any legal issue.

“We are pleased to partner with DAS Canada to offer such a unique product like Legal Expense Insurance. It is a great point of differentiation for our brokers to offer their clients when recommending Peace Hills Insurance. The additional layer of protection in our personal property coverage helps us better care for our insureds in a society with increasingly complex legal matters,” said Chad Shurnaik, Vice President of Underwriting and Marketing. “While Legal Expense Insurance is currently only available in Alberta, we have plans to roll it out to the rest of the areas we serve shortly.”

Partnering with DAS Canada, this comprehensive coverage is being added to Peace Hills Insurance personal lines property policies in Alberta effective December 1, 2017. Legal Expense Insurance coverage will be included in all Peace Hills Condo and Tenant, Homeowner, and seasonal policies.

“DAS is delighted to be entering into partnership with Peace Hills Insurance to include Legal Expense Insurance (LEI) coverage within their policies,” said Alex Manning, the Director of Corporate Partnerships of DAS Canada. “Through the LEI coverage from Peace Hills, Alberta customers will enjoy access to unlimited general legal advice, plus financial coverage for a range of everyday legal events. The Peace Hills partnership reaffirms our vision to provide all Canadians with access to justice.”

About Peace Hills Insurance
Peace Hills Insurance is a licensed, general insurance company, which has been insuring Western Canadians since 1982. Committed to exceptional claims service, PHI is dedicated to providing courteous and efficient service. Peace Hills employs over 200 staff who serve over 478 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

About DAS Canada
DAS Canada is a full-service specialist in Legal Expense Insurance. Working with brokers and insurer partners across the nation, we empower group and association members, individuals, and business owners when they face unexpected legal issues. A DAS policy offers customers financial protection against costly legal expenses, allows them to defend and pursue their legal rights, and gives them unlimited access to general legal advice at any time. We lead the Legal Expense Insurance market in Canada and are committed to creating access to justice for Canadians. DAS Canada is part of DAS Group, the global market leader in Legal Expense Insurance and a subsidiary of ERGO – the primary insurer of the Munich Re Group. Legal Expense Insurance is underwritten by DAS Legal Protection Insurance Company Limited. To learn more, please visit

Alice Keung of Economical joins Advisory Board

WATERLOO, ON, October 30, 2017 — Rowan Saunders, President and Chief Executive Officer of Economical Insurance, is proud to announce that Alice Keung, the company’s Senior Vice-President and Chief Transformation Officer, has been appointed a member of the Advisory Board This is an external link.

The Advisory Board, inaugurated in 2015, provides Insurance-Canada with advice and counsel on programs and services to best serve the Canadian insurance community.

Alice is the driving force behind implementing leading-edge technologies at Economical. Having delivered a best-in-class digital experience for Canadians through Sonnet, Alice and her team are driving innovation in the company’s business model, transforming the way Economical works and supporting long-term growth opportunities for the company’s broker partners. A seasoned IT executive with extensive public and private sector experience, Alice was named to the Top 100 Most Powerful Women in Canada in 2004 and 2007.

Alice Keung of Economical joins Advisory Board


“We are delighted to welcome Alice to our Advisory Board,’ said Patrick Vice, Partner, Insurance-Canada.  “Alice will bring strong executive IT and transformation skills that will complement her colleagues on ICAB.”

“I am honoured to join such an august group of Canadian insurance professionals on the Advisory Board,” she said. “This organization does very interesting work in areas where insurance and technology meet. The insights and networking opportunities their forums provide are highly valued by everyone in the P&C insurance industry.”

Alice will join a board with a wide range of skills.  Her colleagues are Debra Ambrose, SVP Marketing, Aviva Canada; Andy Bates, SVP Market Relations, JLT; Dario Battista, President & CEO, Isure; David Crozier, President & CEO, Everest Insurance Company of Canada; David Gallagher, SVP Marketing, Hubio; Christine Haeberlin, Client Executive, IBM Canada; Paul MacDonald, SVP & Chief Claims Officer, RSA; Jamie McDougall, VP Analytics, Gore Mutual;  Lorie Phair, Managing Director, Canadian Broker Network; Matt Turack, President, Insurance, CAA/SCO; and Jeff Walker, Vice-President Sales & Business Development, Intact.

About the Advisory Board

The Advisory Board consists of senior member of the Canadian insurance industry, representing our three major constituencies: Insurers, Distributors, and Suppliers. The board members provide knowledge and advice to increase the value of products and services for the communities we serve.

Since 1995, Inc. has provided both consumers and insurance professionals with independent and impartial information about technology and the business of insurance in Canada through thought leading events, a deep website, and consulting services.

About Economical Insurance

Founded in 1871, Economical is one of Canada’s leading property and casualty insurers, with more than $2.2 billion in annualized premium volume and more than $5.5 billion in assets as at June 30, 2017. Based in Waterloo, this Canadian-owned and operated company services the insurance needs of more than one million customers across the country. Economical conducts business under the following brands: Economical Insurance, Economical, Western General, Economical Select, Perth Insurance, Sonnet, Petsecure, Economical Financial, and Family Insurance Solutions.

New Auto Insurance Price Index from Finds Rates Dropping in Ontario, Rising in Alberta today launched an Auto Insurance Price Index that tracks the average cost of consumer auto insurance in Canada on a quarterly basis. The index uses proprietary data from the hundreds of thousands of Canadians who get quotes from, where consumers come to compare rates and make the best possible decision on their car insurance.

“Historically, it’s been very difficult for Canadians to find easy to understand information about whether car insurance rates are going up or down,” said Justin Thouin, Co-Founder and CEO of “So we decided to create our Auto Insurance Price Index to make it easy for consumers to see whether, on average, car insurance premiums are moving up or down.”

Insurance companies determine rates based on their costs — if claims rise in a given quarter, premiums can go up, even if some insurers lower their prices. The Auto Insurance Price Index tracks the percentage change in the average quote requested for car insurance by individual drivers residing in Ontario and Alberta, insuring only one vehicle.

The index opening value was set to 100 in Q2, 2017. Data from the index will be published on the website monthly, while a report will be produced quarterly providing insights into auto insurance price moves.

“We’re excited to be able to provide a unique industry benchmark that illustrates market movement in an easy-to-understand way,” said Thouin.


  • The average premium in Ontario is $1,458. In comparison, the average for all other provinces and territories in Canada is $930. That makes Ontario’s average price 44% higher than the rest of Canada.
  • Car insurance rates have been trending lower over the past two quarters, with premiums dropping 5.8% in the third quarter compared with the second quarter of 2017, and dropping 11% year-over-year.
  • The average premium in Alberta is $1,179. That makes Alberta, on average, 23.6% more expensive for car insurance than the Canadian average.
  • In Alberta, auto insurance rates have risen in the most recent quarter — and are up 3.9% compared to last year.
  • In the third quarter, the average Albertan paid 1.7% more for car insurance than they did in the second quarter of 2017.

“Our mission is to provide Canadians with the lowest rates possible for insurance, credit cards and mortgages,” said Thouin. “We want our customers to have peace of mind when getting a quote through, and this new index will provide them with an additional level of confidence. It’s really important you compare your car insurance every year as premiums change all the time.”

The full report can be found at:

About is changing the way that Canadians think about personal finance. It’s a one-stop shop for Canadians to compare offers on personal finance products quickly and easily from North America’s leading financial brands, including CAA, PC Insurance and Scotiabank. has helped millions of Canadians explore their financial options and continues to work toward our goal of saving Canadians $1 billion in fees and interest.


Great-West top ranked Canadian insurance company by the Carbon Disclosure Project

Great-West Lifeco Inc. today announced it has earned an A- rating from the Carbon Disclosure Project (CDP). Great-West Life was the top ranked Canadian insurance company and ranked among the top six financial services companies in Canada. This achievement reflects its commitment to sustainability across its operations, both in Canada and abroad.

“Our companies strive to help build a more sustainable future for generations to come, and one of the ways we contribute is through our work to reduce the environmental impact of our operations,” said Paul Mahon, President and CEO, Great-West Lifeco. “For the first time, we are reporting on our operations around the world and we are pleased that our commitment to sustainable practices in all of the countries in which we operate is being recognized.”

The CDP is a global disclosure system that enables companies, cities, states and regions to measure and manage their environmental impacts. As part of the CDP’s climate change program, companies can earn a position on the “A List” by disclosing high-quality data related to their carbon emissions and the management of climate change related risks and opportunities.

CDP’s annual global climate change report, along with the climate scores of all companies publicly taking part in CDP’s climate change program this year, is available on CDP’s website.

The 2017 CDP Ranking comes just weeks after the Global Real Estate Sustainability Benchmark (GRESB) ranked GWL Realty Advisors number one in Canada and in the top 8% of real estate advisory companies around the world for its commitment to sustainable environmental, social and governance (ESG) practices.

GRESB is the world’s leading benchmark for evaluating and ranking the sustainability practices of real estate companies. It is used by the investor community to better understand real estate companies’ ESG activities and the sustainability performance of their portfolios.

“The top rankings from both the CDP and GRESB are a reflection of a strong commitment to continuous improvement in all areas of our operations,” said Stefan Kristjanson, President and Chief Operating Officer, Canada, Great-West Life. “These accomplishments are only made possible through the dedicated efforts of our employees, who I want to thank for their unrelenting drive to serve our customers.”

About Great-West Lifeco Inc.
Great-West Lifeco Inc. is an international financial services holding company with interests in life insurance, health insurance, retirement and investment services, asset management and reinsurance businesses. Lifeco has operations in Canadathe United States, and Europe through Great-West Life, London Life, Canada Life, Irish Life, Great-West Financial and Putnam Investments. Lifeco and its companies have approximately $1.3 trillion in consolidated assets under administration as of June 30, 2017 and are members of the Power Financial Corporation group of companies. Great-West Lifeco trades on the Toronto Stock Exchange (TSX) under the ticker symbol GWO. To learn more, visit

SOURCE Great-West Lifeco Inc.

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from ILSTV

You have Successfully Subscribed!

Pin It on Pinterest