Will ICBC telematics pilot change driver behaviour?
Peel Mutual Insurance looks to drive customer centric experience with Hi Marley’s AI-based texting platform built specifically for insurance.
BOSTON, Feb. 18, 2020 /CNW/ — Peel Mutual, one of the largest members of the Ontario Mutuals, is also committed to being the best mutual insurer in Ontario. As a forward-thinking organization that continually looks to innovative, Peel Mutual has launched Hi Marley to continue to deliver an outstanding customer experience built on trust.
Peel Mutual is leveraging Hi Marley to assist in their auto, home and business claims teams. Their aim to be the first insurance carrier offering Hi Marley in Canada is differentiating them by committing dedication to their insureds. They seek to provide a seamless and simple texting solution for their policyholders and offer modern day technology advancements for their claims adjusters.
Irene Bianchi, CEO for Peel Mutual, says, “We are so excited to start the new year off with a better communication commitment to our policyholders. We strive to leverage cutting edge technology in a simple way that today’s customers just expect.”
Dan Heap, VP of Claims, adds, “We are proud to offer not just a texting solution for our insureds, but also a more simple and efficient way for our team to handle claims.”
The Hi Marley platform addresses a significant industry issue of phone tag by connecting carriers and customers through two-way texting. They can communicate and exchange pictures and document, while the insurance-specific AI enables the process. Carriers can start with zero IT effort, delight customers with exceptional service and resolve claims faster. After successful results with US insurers, Hi Marley is now available in Canada.
Mitesh Suchak, COO of Hi Marley, said, “We are thrilled to be working with Peel Mutual and their innovative team. It is very exciting to support them as the first carrier to offer Hi Marley in the Canadian marketplace.”
About Hi Marley, Inc.
Hi Marley is a software provider offering the first AI-enabled conversation platform specifically designed for the insurance industry. Hi Marley enables insurance carriers to easily and quickly communicate with customers and other partners in the insurance ecosystem so they can deliver an optimal customer experience. The platform has flexible APIs and requires zero integration to get started. Learn more at www.himarley.com.
About Peel Mutual Insurance
Peel Mutual has been providing quality insurance products and serving Ontario residents since 1876. As one of the largest members of the Ontario Mutuals, we are owned and directed by our policyholders and represent one of the strongest, most secure financial networks in the world. We offer a complete line of residential, automobile, farm and commercial insurance products tailored to protect you and your family. Learn more at www.peelmutual.com.
SOURCE Hi Marley, Inc.
While February might be considered the month of love, increased activity to Manitoba Public Insurance’s TIPS Line suggests otherwise.
“Last year, February was the busiest month for tip calls,” said Curtis Wennberg, Chief Operating Officer, Manitoba Public Insurance. “I suppose nothing says ‘I don’t love you anymore’ than by placing a call to the anti-fraud TIPS Line.
“While all calls to the TIPS Line are anonymous, some callers will admit to being an ex-spouse or ex-partner of a person allegedly defrauding the Corporation. We can only speculate that emotions of past romantic relationships are triggered by increased talk about Valentine’s Day. Regardless of the reason, MPI is very appreciative of their help.”
Over the last five years (2015-2019), on average, there has been an increase of calls placed to the TIPS Line during February. Overall, 2019 was a record year for tips to the line with a total of 594 compared to 439 in 2018 ─ a 35 per cent increase.
Information gathered from calls to the TIPS Line is carefully reviewed in order to separate legitimate calls from frivolous calls to ensure innocent customers are not impacted. Manitoba’s public auto insurer saved more than $700,000 in 2019 as the result of information gained from calls to the TIPS Line. MPI estimates that fraud costs its ratepayers about $50 per year.
Suspicious claims are handled by MPI’s Special Investigation Unit (SIU). The efforts of this special unit resulted in claims savings last year of more than $10 million for MPI rate payers. The SIU closed more than 1,200 investigations in 2019. In addition to the TIPS Line, Manitoba Public Insurance receives information about possible fraudsters from employees, police agencies, or Manitoba Crime Stoppers.
No matter the month or special occasion, anyone with information about auto insurance fraud is encouraged to call the Manitoba Public Insurance TIPS Line: 204-985-8477 or toll-free 1-877-985-8477. All calls are anonymous.
VANCOUVER _ Travellers nervous about globe-trotting during the novel coronavirus outbreak may be eligible to receive a refund for cancelling their travels, say insurance experts, but it depends on the destination, their insurance policy and other factors.
“I think in any case of sort of an epidemic like this, it’s really an evolving situation and every day is different, something new happens,” said Joan Weir, director of health and disability policy for the Canadian Life and Health Insurance Association. CLHIA represents 99 per cent of the country’s life and health insurance companies, according to its website.
Travel insurers watch the unfolding situation very carefully, she said, and the association is frequently checking in with all its members about what they’re experiencing.
There are now more than 31,000 confirmed cases of coronavirus, which originated in Wuhan, China, according to the World Health Organization.
The bulk of these are in China, where there have also been 637 deaths. Across 24 other countries, there are 270 confirmed cases and one death. There are five confirmed cases in Canada.
The WHO declared the outbreak a global health emergency in late January.
The Canadian government issued a Level 3 advisory for China, asking Canadians to avoid non-essential travel. There is only one higher level, which advises travellers to avoid all travel.
The government recommends people avoid travelling to Hubei Province, where Wuhan city is located. The province has recorded 22,112 of China’s 31,211 coronavirus cases, according to the WHO.
As soon as the Canadian government declares a Level 3 or 4 travel advisory, a person may cancel their upcoming trip and their insurance should cover any lost expenses, said Weir.
“You’d have to submit receipts,” she said, but travellers should receive refunds for flights, hotels and other costs.
Trips booked before the government issues these advisories are often covered by travel insurance, said an emailed statement from the insurance company RSA Canada.
“Trips booked after this point are not eligible for medical coverage or trip cancellation/interruption coverage.”
Allianz Global Assistance Canada, which declined to comment due to “how quickly the current coronavirus is evolving and the changing advisories” from Canada’s government and others, posted a notice on its website to customers about the outbreak indicating booking timing mattered for coverage eligibility.
People travelling to China whose trip cancellation benefits kick in if the government issues a Level 3 advisory would be eligible to submit a claim if they purchased insurance before Jan. 29, when the government issued its advisory, according to the statement.
For those who do qualify, it doesn’t matter whether their trip is next week or in six months, said Weir.
However, the destination matters. While 24 countries have confirmed coronavirus cases, Canada’s travel advisory applies only to China. That means a person who feels uncomfortable travelling to any of the other countries won’t be able to get a refund for cancelling their trip, she said.
That is, unless they purchased what’s known as
cancel-for-any-reason insurance, she said, which does exactly what
the name implies.
Those who haven’t purchased any travel insurance may still be able to secure a refund, Weir noted, as many major credit cards offer some kind of coverage.
“But it depends on which credit card you have and what the benefits are,” she said. “So it’s good to know what your credit card covers for trip cancellation, for trip health, all that.”
By Tara Deschamps
THE CANADIAN PRESS
Four members of the Chinese military are facing charges for allegedly breaking into Equifax Inc. systems in 2017 and stealing data connected with Canadians, the U.S. Department of Justice revealed Monday.
An indictment filed by the department says the breach of the Atlanta-based credit monitoring company’s system compromised a “colossal repository of sensitive personally identifiable information.”
The breach affected the accounts of at least 19,000 Canadians, hundreds of thousands of Britons and 145 million Americans. The hacked information included names, addresses, social insurance and credit card numbers, usernames, passwords and secret question and answer data.
The four Beijing residents that the indictment alleges were involved in the hacking Wu Zhiyong, Wang Qian, Xu Ke and Liu Lei are facing charges of computer fraud, economic espionage and conspiracy to commit wire fraud.
The indictment says that over several weeks the group used a software vulnerability and encrypted communication channels to carry out the breach. They allegedly made use of 34 servers located in nearly 20 countries and wiped log files on a daily basis to reduce the likelihood that they would be caught.
“To further disguise their infrastructure, the conspirators obtained access to the servers located outside of China from reseller hosting services, who pursue remote computing services from other providers and then lease those remote compute services to others,” the indictment alleges.
“The conspirators attempted to disguise their unauthorized access to Equifax’s online dispute portal by using existing encrypted communication channels within Equifax’s network to send queries and commands, which allowed them to blend in with normal network activity.”
Equifax, the documents said, did not notice the hackers’ activity for more than six weeks.
The document also accuses the men of stealing trade secrets from the company.
Equifax reached a US$700 million settlement last year with the U.S. government over the data breach, earmarking most of the funds for consumers impacted by the incident.
Meanwhile, the Canadian privacy commissioner’s office released an investigation last year that found Equifax had poor security safeguards, was retaining information too long, had a lack of accountability for Canadians’ information and offered limited protection measures offered to affected individuals after the breach.
Asked by The Canadian Press on Monday about potential moves the federal government’s public safety ministry and privacy commissioner will make given the new developments, neither outlined any action.
They instead discussed investments in cybersecurity and previous investigations into the incident.
The RCMP said it is maintaining “situational awareness of this investigation and (is) prepared to assist upon request” with an ongoing investigation from the Federal Bureau of Investigation in the U.S. or other international law enforcement partners.
Charles Finlay, the executive director of the Rogers Cybersecure Catalyst organization at Ryerson University in Toronto, called the U.S.’s handling of the situation “aggressive,” but said he didn’t expect the Canadian government to follow suit.
“My suspicion is that the Canadian government will likely wait to se how the U.S. proceedings go,” he said. “The Equifax breach was much much larger in the U.S. than it was in Canada.”
The case is particularly important, he said, because the hackers gained a great deal of information about potential targets and can access more information by leveraging that stolen data. The situation is even more serious because it can involve a state trying to advance their national security interest, he added.
Finlay doesn’t think those whose information was exposed can be “made whole again,” so he said action like the U.S. is taking is warranted.
“And I think we can expect to see more of this,” he said. “It’s not a game. People’s lives are at a stake and we are now beginning to see governments operate in that way.”
ATLANTA–(Business Wire)–Westhill is building a marketplace for property & casualty restoration and mitigation insurance claims. After making great strides in the US market, Westhill is now expanding their team in pursuit of growth into the Canadian market. The ecosystem that Westhill is building enables insurance companies to successfully alleviate friction in the claims process, by using cutting-edge technology to enhance the claim experience. Creators of the cloud-based platform are pleased to announce the appointment of Daniel Loosemore as their President of Canadian Operations.
“I’m excited to infuse the Canadian market with collaboration and transparency that no one else can offer in the insurance market today.”
“Dan brings a wealth of knowledge and market intelligence that is invaluable to us. He has an incredible network and proven ability to solve problems for insurance carriers,” said George Jones, CEO of Westhill. “He is the perfect candidate to lead Westhill’s growth in Canada and continue building our robust network of carriers and contractors. Our team is delighted to have him join us.”
Loosemore has always been connected to construction and insurance, bringing 20+ years of experience in property restoration. In his last role at Crawford Contractor Connection, Dan was responsible for taking an established managed repair network model in the US and scaling into Canada. During his transition from District Manager to Vice President of National Sales and Operations, Loosemore effectively grew and scaled his team from one (1) employee to fifty three (53) nationally, to service the customer base in both official languages (English and French). He then took this valuable experience into consulting and has been working with businesses to execute on strategic imperatives like growth, margin efficiencies, performance management and brand experience.
In addition to his achievements in the managed repair space, Loosemore exited Woodhouse Contracting, and stayed on throughout the earn-out to help the business continue to scale, rebrand and become one of the largest contractor brands in the country. Dan is a proven strategist who leads with passion in all his endeavors. Often touted as a leader who is highly inclusive and collaborative, his professionalism and values align well with the core values of Westhill.
“Westhill brings a progressive technology approach to a market which has historically been well behind the customer needs and consumer expectations,” expressed Dan. “I’m excited to infuse the Canadian market with collaboration and transparency that no one else can offer in the insurance market today.”
Westhill has been recognized in the US as an industry thought leader in Insurtech. Building upon the local successes in 2019, Westhill is now focused on embedding local talent and regional expertise in Canada to better serve their partners.
Westhill Inc. provides digital solutions for the property & casualty (P&C) insurance industry, focused on delivering an exceptional claim experience. Westhill leverages smart technology to connect insurance carriers, contractors and policyholders, providing customer choice and removing inefficiencies from the claims process. Advocates in the power of connection, Westhill believes all successful experiences need a foundation grounded in transparency and shared value, principles that are woven throughout each facet of Westhill’s business model.
View the experience: Westhill Video
Source: Business Wire