Aviva Canada is mobilizing to assist Fort McMurray customers in wildfire

Aviva Canada is mobilizing its Catastrophe (CAT) team to assist customers in the Fort McMurray area, will be on the ground tomorrow morning and are at the ready to take calls now.

“Our hearts go out to the people of Fort McMurray.  The safety of the residents, and that of the fire-fighting teams who are doing everything possible to get the situation under control, must be the primary focus,” said Greg Somerville, President and CEO, Aviva Canada.

Starting tomorrow, senior Aviva claims representatives will open a temporary command centre at the Canalta Lac la Biche Hotel, 9905 83 Avenue, Lac la Biche. Initial support will focus on issuing cheques for living expenses and other immediate needs. Every effort will be made to respond to the needs of our customers. They can count on us to be there for them,” said Somerville.

Peter Corsano who is leading Aviva Canada’s catastrophe response is personally directing claims service for the area. Area residents with an Aviva policy are asked to contact Aviva as soon as possible at 1 866 MY AVIVA (1 866 692 8482) to register their claim and receive immediate assistance. Aviva is working with their insurance brokers in the area to provide additional support.

As soon as the evacuation order has been lifted from Fort McMurray, a new temporary Aviva location will be set up in the town and adjusters will be able to respond directly to the catastrophe and help the community deal with their losses.

Customers can check avivacanada.com for more information on Aviva’s response and updates on the situation.

About Aviva Canada

Aviva Canada is one of the leading property and casualty insurance groups in the country providing home, automobile, leisure/lifestyle and business insurance to more than three million customers. A wholly-owned subsidiary of UK-based Aviva plc, the company has more than 3,500 employees, 25 locations across Canada and approximately 1,500 independent broker partners.

Aviva Canada invests in positive change through the Aviva Community Fund, Canada’s longest running online community funding competition. Since its inception in 2009, the Aviva Community Fund has awarded $6.5 million to over 222 charities and community groups nationwide.

For more information visit avivacanada.com

SOURCE Aviva Canada Inc.

FIRST Insurance Funding of Canada Announces Partnership with CNA

FIRST Insurance Funding of Canada (FIRST Canada) and CNA today announced a new partnership in which FIRST Insurance Funding will provide innovative payment solutions for CNA’s Canadian customers.

FIRST Canada will provide CNA’s customers with its First Connect® service. This service will enable CNA’s broker community to provide an alternative, flexible payment solution to their clients when a policy is issued. CNA’s brokers can then provide their clients with payment options, including pay in full, easy monthly payments, and credit card payments, with pre-approved terms and competitive rates.

“We are excited to provide our customers with new, flexible payment options, which demonstrates CNA’s ability to create insurance solutions tailored specifically for our Canadian customers,” said Mr. John Hennessy, President & Chief Operating Officer, CNA Canada.

“We are honoured to partner with CNA. Providing flexible payment solutions with their policies demonstrates the expertise and great service CNA is known for,” said Mr. Stuart Bruce, Chief Executive Officer, FIRST Insurance Funding of Canada.

About FIRST Insurance Funding of Canada
FIRST Insurance Funding of Canada (FIRST Canada) provides the Canadian Insurance Market with comprehensive payment solutions. Brokers, MGAs, and Carriers can partner with FIRST Canada and expand their offering to provide more value, choice, and convenience for all their clients. The combined strength of FIRST Canada’s dedicated team, evolved offering, and innovative platform, positions their partners to meet the demanding future of the Canadian Insurance landscape armed with market-leading solutions for success. FIRST Canada is part of the Wintrust (Nasdaq: WTFC) family of companies, totaling in excess of $20 Billion in assets and a part of the largest Premium Finance Companies in North America. For more information please visit firstinsurancefunding.ca

About CNA
Serving businesses and professionals since 1897, CNA is the eighth largest commercial insurance writer and the 13th largest property and casualty company in the United States.  CNA’s insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages.  CNA’s services include risk management, information services, underwriting, risk control and claims administration.  All products and services may not be available in all provinces and may be subject to change without notice. For more information, please visit CNA at www.cnacanada.ca. “CNA” is a service mark registered by CNA Financial Corporation with the United States Patent and Trademark Office and the Canadian Intellectual Property Office. Certain CNA Financial Corporation subsidiaries use the “CNA” service mark in connection with insurance underwriting and claims activities.

FIRST Insurance Funding of Canada Contacts:
Stuart Bruce
Chief Executive Officer

Crystal Macklin
Vice President of Marketing

CNA Contacts:
Brandon Davis
Media Relations Manager

Tammye Daniels
Marketing Manager


IBC kicks off Emergency Preparedness Week with Top 10 Tips

This Emergency Preparedness Week, Insurance Bureau of Canada (IBC) is encouraging families to take action to prepare themselves and their families for emergencies.

“The frequency and severity of severe weather events have increased over the past few years, making it even more important to be prepared for a disaster,” said Bill Adams, Vice-President, Western & Pacific, IBC. “Think about and prepare for the worst-case scenario. You’ll have peace of mind knowing that if there is a severe weather event, you can react quickly and keep your loved ones safe.”

IBC’s Top 10 tips to prepare your family for an emergency are:

  1. Create an emergency preparedness plan.
  2. Assemble disaster safety kits for your home, car and office.
  3. Be sure to have at least 2 litres of drinking water per person a day for up to 72 hours.
  4. Know your home’s exits and nearby safe meeting locations. 
  5. Speak with your neighbours to plan ahead and share responsibilities. 
  6. Compile contact lists for work and school as well as for attending to any special health care needs.
  7. Prepare a detailed home inventory.
  8. If you will be away for an extended amount of time, have someone check your property daily. In the winter, ask someone to clear the snow from the walk and driveway.
  9. Put all important documents in a safe place and ensure they are accessible if you need to evacuate.
  10. Ask your insurance representative about coverage for specific weather-related events.

“We’re here to help,” continued Adams. “Consumers with questions about home, auto and business insurance can contact their insurance representative or IBC’s Consumer Information Centre at 1-844-2ask-IBC.”

Alberta experiences more extreme weather events than anywhere else in Canada.  In 2015, more than 80% of large weather-related insurance claims were made in Alberta. 

Learn what you can do to prepare for an emergency or disaster with IBC at the City of Calgary’s Disaster Alley.

  • City of Calgary’s Disaster Alley
    • Saturday, May 7
    • McMahon Stadium, 1817 Crowchild Trail NW
    • 11:00 a.m. – 3:00 p.m.

About Insurance Bureau of Canada
Insurance Bureau of Canada (IBC) is the national industry association representing Canada’s private home, auto and business insurers. Its member companies make up 90% of the property and casualty (P&C) insurance market in Canada. For more than 50 years, IBC has worked with governments across the country to help make affordable home, auto and business insurance available for all Canadians. IBC supports the vision of consumers and governments trusting, valuing and supporting the private P&C insurance industry. It champions key issues and helps educate consumers on how best to protect their homes, cars, businesses and properties.

P&C insurance touches the lives of nearly every Canadian and plays a critical role in keeping businesses safe and the Canadian economy strong. It employs more than 120,000 Canadians, pays $8.2 billion in taxes and has a total premium base of $49 billion.

For media releases and more information, visit IBC’s Media Centre at www.ibc.ca.

If you require more information, IBC spokespeople are available to discuss the details in this media release.

SOURCE Insurance Bureau of Canada 

Cancer survivors denied insurance coverage

Excerpted article was written by Michael Franklin, Digital Producer

CTV News Calgary

They’ve come out on top in the hardest battle they’ve ever faced, but many Canadian cancer survivors are in another fight, this time with their insurance company.

Wilhelm Weinmann beat prostate cancer four years ago and, like 90 percent of men who contract it, the disease shouldn’t give him any future problems.

That is, until Weinmann got a new job and sought health insurance through his company’s plan with Sunlife.

He was looking for dental, vision and prescription coverage for his wife and four children, but was surprised to find that the company denied his application.

The company told him that his medical history, specifically his case of prostate cancer, was not considered a standard risk for the policy.

“To me, it felt really wrong, wrong to get that answer. I dunno, it kinda felt like getting cancer again.”

The Canadian Life and Health Insurance Association, the group that Sunlife referred CTV to when asked about the issue, says the denial for cancer survivors is an ‘industry issue’.

Representatives with the Canadian Cancer Society say that it’s a common tactic for insurance agencies that isn’t going to go away anytime soon.

“As our population ages, we’re gonna have thousands of Canadians that have moved beyond their disease but have to live in a system that wasn’t designed for them, that doesn’t support them and their families as they move forward and live their lives,” said Gabriel Miller, policy director with the Canadian Cancer Society.

Miller says he’s called on the government for help with the issue.

Weinmann says he hopes that others will hear his story and be willing to help.

“I’m really hoping to shame these guys into changing their policies.”

While there are insurance policies that cater to cancer survivors, they tend to be very costly.

The Cancer Society says survivors who can’t get insurance often need to rely on financial assistance or charitable programs to fund expenses that insurance would normally cover.

Bermuda experts head to Canada to promote jurisdiction

HAMILTON, Bermuda, April 28, 2016 (GLOBE NEWSWIRE) — Bermuda Business Development Agency (BDA) will lead a team of industry and regulatory experts to Toronto next month to detail the benefits to Canadian corporations of setting up captive insurance companies in Bermuda.

Speakers at next month’s forum in Toronto on Bermuda captive insurance, from left: Joe DaSilveira of Liberty Mutual Management; Oceana Yates of R&Q Quest Management; Mark Allitt of KPMG Bermuda; Leslie Robinson of the Bermuda Monetary Authority (BMA); Christiane Kenny-Post of ASW Law; Jereme Ramsay, of BDA (missing from photo David Downie of KPMG Canada)

The panel will host an informative Executive Forum in downtown Toronto Tuesday, May 10, in which representatives will outline the advantages of Bermuda-based captive insurance companies to self-insure a variety of risks, from healthcare and employee benefits to cyber disruptions. To register, go to http://conta.cc/1VdNmfk

“Bermuda offers Canada corporations a pragmatic, cost-effective solution in a blue-chip jurisdiction to manage the many complex risks facing today’s global businesses,” said Jereme Ramsay, BDA Business Development Manager. “We hope this presentation will highlight Bermuda’s strengths as a partner jurisdiction, and we welcome questions or requests for one-on-one meetings while we’re in Toronto.”

Bermuda has been of growing interest to Canadian corporations following the June 2010 signing of the Canada-Bermuda Tax Information Exchange Agreement (TIEA), which allows Bermuda subsidiaries of certain Canadian corporations with international operations to be eligible for Canadian tax benefits, including the tax-free repatriation of certain dividends to Canada.

The forum, scheduled for 8:30 am–11:30 am at the Shangri-La Hotel, features two sessions, moderated by Joe DaSilveira, Senior Vice President of Liberty Mutual Management. The first, “Captive Solutions & Strategies,” will explain what a captive insurer is, a captive’s structure, key reasons to set up a captive, along with common risks insured, citing several case studies. A second session will focus on tax and regulatory considerations.

Industry speakers include: Oceana Yates, Vice President, Captives of R&Q Quest Management; Mark Allitt, Advisory Services Manager, KPMG (Bermuda); Leslie Robinson Assistant Director, Corporate Authorisations, Bermuda Monetary Authority (BMA); Christiane Kenny-Post, Corporate Manager, Consultant, Compass Administration Services/ASW Law; and David Downie, Partner, Tax, Financial Services KPMG (Canada).

“Canada and Bermuda have a long-standing relationship, which has resulted in many successful Canadian entities establishing a Bermuda presence,” noted panellist Oceana Yates. “As such, we are delighted with the opportunity to share our experience and present about captives, addressing critical issues and highlighting some of the benefits that Canadian corporations typically look to achieve with a captive.

“The well-established historical ties between Canada and Bermuda were reinforced by the signing of the Canada-Bermuda TIEA,” she added, “and this has further enhanced business opportunities between the countries.”

BDA will return with a team of Bermuda insurance industry representatives to Canada this fall to attend the Risk & Insurance Management Society (RIMS) Canada conference in Calgary September 11–14.

The BDA encourages direct investment and helps companies start up, re-locate or expand their operations in our premier jurisdiction. An independent, public-private partnership, we connect you to industry professionals, regulatory officials, and key contacts in the Bermuda government to assist domicile decisions. Our goal? To make doing business here smooth and beneficial

Rosemary Jones
Communications Manager
441 278-6558
441 337-4696

Father feels like he was ‘fighting the giant’ after son’s finger lost in shops accident

Excerpted article writen By Riley Laychuk, CBC News

A Brandon father says he was shocked when an insurance company offered him a $30 settlement after his son’s finger was partially amputated in a shops class accident earlier this year.  Tim Reaves says he’s now received another $720 but he’s still upset about the hoops he had to go through.

“It seems like I’m fighting the giant,” he said.

Reaves’ son, Timmy John, was using a joiner in a woodworking class at a Brandon junior high school in February.

The 13-year-old hit the kill switch on the machine, but his glove was sucked into the blade and a portion of his ring finger on his left hand was sheared off, Reaves said.

He says he was taken aback when he finally received a cheque from the company in late March.

“It shows $30,” Reaves told CBC News. “I was pretty upset. It was a slap in the face. You think of this being a big situation.”

“I was pretty upset. It was a slap in the face.”– Tim Reaves, after receiving $30 insurance settlement 

Timmy was insured though the school by Industrial Alliance Insurance and Financial Services with student accident insurance.

The company acknowledged that the initial $30 payment was made based on the initial information available at the time.

“We adjudicate based on the information we have. It sounded like he had a partial loss of his finger,” said Ed Bender, a regional vice-president with the company. “They looked at the loss and said, ‘Well, it’s not a total loss of finger so the fracture schedule allowed for a $30 payment.”

Reaves called the insurance company back and questioned the low payment. Weeks later the second cheque for $720 arrived. He was told the company misread the paperwork that was submitted on the accident.

Bender said the company will also cover the cost of the ambulance bill on top of that payment.

WCB, MPI payouts in the thousands of dollars 

CBC News asked a number of organizations for rough estimates of what their payout and coverage would be for a similar injury.

If Timmy had lost part of his left ring finger in a car accident, Manitoba Public Insurance said it would result in a permanent impairment payment of about $4,500.

When rehabilitation and other costs covered by MPI are factored in, the total would be estimated at more than $6,000, according to an MPI spokesperson.

If Timmy had lost his finger in a work-related accident, the Workers Compensation Board of Manitoba said a payment of about $1,300 would be awarded . Loss of wages, rehabilitation and other costs would be covered on top of that.

Industrial Alliance responded to the comparison by saying the company is not Workers Compensation.

“We’re a student-accident insurer,” Bender said. “I don’t know what Workers Comp charges for their coverages but I’m going to guess it’s a lot more than we do.”

Physiotherapy to be covered 

At first, Reaves was under the impression rehabilitation would not be covered based on what he received from the insurance company.

“If he was working, he would get rehabilitation [covered],” Reaves said on Friday. “But because he’s not working, he gets no rehabilitation to use his hand.”

“Timmy has had problems with not using his hands properly [since the accident],” said Reaves. “So he has hurt his pinky several times. So he really does need rehabilitation.”

However after CBC News contacted the company, Reaves got another call on Monday in which officials assured him that physiotherapy would be covered up to $500 and that that it has always been the case. Bender said any thought that it wasn’t was simply a misunderstanding between Reaves and the company.

Company sympathizes with family   

“I’m feeling that at least there is a little more than I originally thought or was originally given,” Reaves told CBC News on Monday after talking to the insurance company. “It’s all workable and it’s all okay, [but the amount] is still pretty low.”

Bender vowed to personally work with the Reaves family to make sure they are looked after.

“I sense that he felt he had been let down by everybody,” said Bender. “I said look, I have children as well. I know how you feel.”

Reaves said he’s not sure whether he will continue to fight for more compensation for his son.

“I just wish that maybe it could have been handled a lot smoother than what has happened,” he said.

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