Fraud costs us all – Aviva will go anywhere to identify and fight it

RANKIN INLET, NU and TORONTO, On July 22, 2015 (GLOBE NEWSWIRE) — Fraudulent insurance claims result in higher premiums for customers. In efforts to protect policy holders, Aviva Canada even goes to remote parts of the country to pursue fraudulent activity. Aviva Canada, one of the country’s leading providers of home, auto, recreational vehicle, group and business insurance, today announced charges against a taxi business operator in Rankin Inlet, Nunavut.

On December 30, 2013, David Wiseman, owner of S &G Taxi in Rankin Inlet, reported a furnace fire causing extensive damage to the interior of his taxi business. Fire investigators determined the cause of the fire to be accidental. It is alleged that Wiseman filed false invoices in excess of $50,000, in order to illegally gain additional funds from Aviva Canada.

Wiseman reported that as a result of the fire and damage to his furnace, he was required to rent industrial heaters to heat his property such that S &G Taxi could remain in operation. Additionally, he claimed to have incurred cleanup expenses for the removal of soot from the interior of the property. Invoices were submitted to Aviva Canada amounting to approximately $347,000.

The independent adjuster handling the claim on Aviva Canada’s behalf observed an inaccurate rental start date and a fictional vendor name listed on the invoice for the heaters. Additionally, he noted that a cleanup of the property did not take place. Aviva Canada’s subsequent investigation found evidence to suggest that Wiseman misrepresented his loss by allegedly submitting false invoices and attempting to defraud the company of approximately $56,000.

The matter was turned over to the RCMP in Rankin Inlet and Wiseman was charged with:

  • Falsification of documents, and
  • Using false receipts.

The accused has been summoned by the RCMP to appear before the Nunavut Court of Justice in Rankin Inlet on August 10, 2015. Aviva Canada will also act on its entitlement to deny payment of Wiseman’s entire claim as a result of his alleged exaggeration.

“Fraud can happen anywhere”, commented Gordon Rasbach, Vice President, Anti-Fraud Management, Aviva Canada. “We are committed to identify and fight fraud to protect our customers in every corner of the country.”

Help protect affordable insurance premiums for all Canadians by reporting potential fraud to Aviva Canada’s Fraud Information Centre — open 24/7. Email anti-fraud_management@avivacanada.com or call 1-855-332-5255.

What Aviva Canada is doing to fight fraud

Building on already strong capabilities, Aviva Canada has stepped up its tough approach to tackling fraud with more dedicated resources and an investment in technology that aims to identify fraud and even anticipate the potential for fraud before it happens. With an industry-leading anti-fraud team, plus solid public sector and industry collaboration, Aviva Canada is well positioned to combat fraud better than ever before. The impact of Insurance fraud in Canada is estimated at over $1.6 billion dollars annually. Visit https://www.avivacanada.com/fraud-prevention to learn more about our anti-fraud initiatives and how you can protect yourself from becoming a victim of fraud.

About Aviva Canada

Aviva Canada is one of the leading property and casualty insurance groups in Canada providing home, auto and business insurance to more than three million customers. The company is a wholly-owned subsidiary of UK-based Aviva plc and has more than 3,000 employees, 25 locations and 1,700 independent broker partners. Aviva Canada invests in positive change through the Aviva Community Fund, Canada’s longest running online community funding competition. Since its inception in 2009, the Aviva Community Fund has awarded $5.5 million to over 100 communities nationwide.

Contact:
Media Contact: 
Glenn Cooper
Senior Manager, Public Relations and Social Media
Aviva Canada Inc.
Desk: (416) 288-2685, Mobile: (416) 523-3225
glenn_cooper@avivacanada.com

Source: Yahoo

 

An Automobile Is Targeted By Thieves Every 13 Minutes In Quebec

MONTREAL, July 22, 2015 /CNW/ – As Quebeckers head out on the road by the hundreds of thousands to enjoy their summer vacation, Intact Insurance and TAG Tracking would like to remind you that car thieves don’t go away for the summer. In fact, they’ll be keeping an eye on you, as well as your vehicle and property.

The latest auto theft figures for Quebec, published today by Statistics Canada speak for themselves:

Number Frequency (minutes) Frequency (days)
Vehicles stolen 15,216 1 theft every 34 minutes  42 vehicles stolen per day
Thefts of property
from vehicles
23,766 1 theft every 22 minutes  65 property thefts from
vehicles per day
Total 38,982 1 theft every 13 minutes  107 thefts per day

Four helpful tips
A few seconds is all a thief needs to steal your car or grab the valuables you’ve left inside it.

Since time is of the essence when it comes to auto theft, you’ll have a better chance of deterring criminals if you follow these simple tips:

  • Close your windows and lock your doors: it’s the most basic protection, and also essential for activating your car’s ignition interlock device.

  • Never leave your car running when you are not in it: there’s no point in exposing yourself to this risk, even for a few moments; it’s an invitation to “opportunistic” thieves.

  • Hide your valuables! Remember, your car is a means of transportation, not a safe: thieves love it when they look through car windows and see electronic devices and other valuable items that are easy to carry off and sell on the black market.

  • “Tag” your vehicle: use a winning combination of deterrence, electronic marking, and vehicle tracking.

TAG Tracking: a powerful tool
TAG Tracking, an Intact Insurance recommended supplier, offers cutting-edge solutions that stand out from the competition and cause nothing but trouble for prospective car thieves.

TAG Tracking has a record that’s close to perfection*. In the past two years:

  • Only 22 of our insureds’ vehicles equipped with a TAG system have been reported stolen; That’s a theft rate of less than 0.01%.

  • Every single one of these 22 vehicles was recovered: a recovery rate of 100%.

  • Overall, the installation of the TAG system has helped reduce the theft incidence by 99.99%.

Offer for Intact Insurance customers
Are you insured with us, or shopping around for insurance? Is your car still not “tagged”? Now is the time to act! Intact Insurance offers the following benefits to insureds who purchase a TAG Tracking system:

  • A $100 discount on the cost of installation.

  • A 7-year TAG product and recovery warranty, exclusively for Intact Insurance customers.

  • A discount of up to 30% on the physical damage insurance premium (Section B of your automobile policy).

About Intact Insurance
Intact Insurance is Canada’s largest home, auto and business insurance company, the choice of more than four million consumers. Intact Insurance products are distributed through insurance brokers working with more than 6,000 brokerages from coast to coast.

Intact Insurance is the official insurer of:

  • the “Réseau FADOQ” seniors’ network (for home and auto insurance)
  • the Association des Véhicules Électriques du Québec (AVÉQ) and
  • the Quebec Federation of Snowmobile Clubs (FCMQ)

Intact Insurance is a member company of Intact Financial Corporation (TSX: IFC).
intact.ca / intactcf.com

* Data provided by TAG Tracking

Theft of motor vehicles
Province of Quebec and major urban areas, 2014

Other regional data available on demand

Number Rate per
100,000
population
Rate per
100,000
population

Change
vs. 2013
Rate per
100,000
population

5-year
change
(2009)
Rate per
100,000
population

10-year
change
(2004)
Saguenay 174 103.75 -28.69% -57.28% -69.39%
Quebec City 699 88.11 -14.01% -52.93% -67.13%
Sherbrooke 183 93.07 +1.41% -52.44% -82.40%
Trois-
Rivières
190 122.60 -5.95% -71.59% -66.50%
Montreal 9,030 223.95 -16.90% -43.96% -65.46%
Gatineau 282 86.66 -7.67% -56.53% -72.27%
Total
Province
of Quebec
15,216 185.23 -14.73% -46.70% -64.31%

Source: Statistics Canada (CANSIM).  Table  252-0051 – Incident-based crime statistics, by detailed violations,annual. Consulted online July 22, 2015.

Theft of property from motor vehicles
Province of Quebec and major urban areas, 2014

Other regional data available on demand

Number Rate per
100,000
population
Rate per
100,000
population

Change
vs. 2013
Rate per
100,000
population

5-year
change
(2009)
Rate per
100,000
population

10-year
change
(2004)
Saguenay 287 171.13 -4.97% -55.96% -53.76%
Quebec City 1,332 167.90 -28.29% -52.96% -62.12%
Sherbrooke 274 139.35 -32.40% -53.30% -69.50%
Trois-
Rivières
334 215.52 -18.35% -44.31% -36.82%
Montreal 17,497 433.94 -15.16% -45.33% -41.29%
Gatineau 615 188.99 -28.73% -51.64% -69.03%
Total
Province
de Québec
23,766 289.31 -16.75% -46.09% -45.38%

Source: Statistics Canada (CANSIM).  Table  252-0051 – Incident-based crime statistics, by detailed violations,annual. Consulted online July 22, 2015.

SOURCE Intact Financial Corporation

For further information: Alexandre Royer, 438 827 2539, alexandre.royer@intact.net

What to expect from your insurance

Read more

In today’s case Middleton v. Heerlin the Plaintiffs were US residents involved in a motorcycle collision in BC.

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Settlement for victims of runaway train in Lac Megantic clears another hurdle

MONTREAL _ A U.S. bankruptcy judge has approved plans for creditors in the Lac-Megantic train disaster to begin voting on terms of a $439-million settlement fund.

The fund was approved by a Canadian judge last Monday but also needs approval by a U.S. court for settlement cheques to be distributed to the families of the 47 people killed in July 2013.

Once the creditor voting in the United States has taken place, a judge is expected to consider on Sept. 24 whether to approve the plan.

Montreal Maine and Atlantic Railway Ltd. (MMA) owned the train that derailed but it didn’t have enough insurance to pay damages to victims and creditors, so it filed for bankruptcy in the United States and Canada.

About 25 companies accused in the derailment agreed to pay into a fund to compensate victims, which is tied to the bankruptcy proceedings in both countries.

Robert Keach, the court-appointed monitor for MMA’s bankruptcy proceedings in the United States, says he expects the settlement fund to be accepted south of the border.

“Both courts (U.S. and Canada) need to approve the plans,” Keach said in an interview Friday. “That condition has been satisfied in Canada and the next step is to get the U.S. judge to approve the plan.

“I am pretty confident that the creditors will vote for it and pretty confident it will be confirmed.”

The approved plan would see just under $200 million go to the government of Quebec and the town of Lac-Megantic for cleanup and other related costs.

About $111 million would be distributed to families of the deceased and the remaining millions are reserved for other claims such as psychological and material damages suffered as a result of the train derailment.

As much as $21 million is earmarked for lawyers’ fees.

canada-press

Intact Insurance Tops J.D. Power Auto Claims Customer Satisfaction Study

intactinsurance

TORONTO – Canadian auto insurance customers have rated Intact Insurance tops when it comes to starting a claim and providing an exceptional customer experience.

Intact Insurance, Canada’s largest provider of home, auto and business insurance company, scored highest among Canada’s insurance companies in J.D Power’s 2015 Canadian Auto Claims Satisfaction Study.

Intact Insurance led the pack in the first loss of notice study factor, which evaluated the initial call to start a claim.

The study is based on responses from more than 2,500 auto insurance customers in Canada who settled an auto insurance claim within the past 12 months.

“Our strategy is all about consistently delivering great service to customers, and being ranked highest in claims experience tells us this strategy is resonating,” said Louis Gagnon, President, Service and Distribution, Intact Financial Corporation. “Achieving the highest score in the first loss of notice factor is – something we know is a key driver of customer satisfaction. We believe this means that customers see the value in our 30 Minute Claims Guarantee.”

The Intact Insurance 30 Minute Claims Guarantee ensures that a customer’s call to report a claim will be started within 30 minutes of their call being answered – no matter the time of day.

We’ve examined how best to improve the customer experience, from starting a claim, to the systems our employees use to support customers, and invested accordingly,” said Gagnon. “Our ranking supports this approach and will spur us to continue to deliver exceptional customer experiences that are second to none,” adds Gagnon.

About Intact Insurance and Intact Financial Corporation

Intact Insurance is Canada’s largest home, auto and business insurance company, the choice of more than four million consumers. Its coast-to-coast presence and its strong relationship with insurance brokers mean the company can provide the outstanding service, comfort and continuity customers deserve. Intact Insurance (www.intact.ca) is a member company of Intact Financial Corporation (TSX: IFC), the largest provider of property and casualty insurance in Canada (www.intactfc.com).

Media Inquiries:

Stephanie Sorensen
Director, External Communications
1 416 344 8027
stephanie.sorensen@intact.net

 

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