TD Insurance Customer Relief: Helping Canadians Impacted by COVID-19

Working to provide support in times of uncertainty and rapid change

TORONTO, April 8, 2020 /CNW/ – In tough times, standing together can make all the difference. Today, TD Insurance (TDI) reaffirms its commitment to Canadians through clear measures that deliver relief.

“Canadian lives are disrupted in so many ways – at home and at work. The purpose of insurance is to provide peace of mind, and that need is greater today than ever before,” said Raymond Chun, President and CEO, TD Insurance. “We’re taking clear steps to reduce your financial burden and your anxiety so that you can focus on what matters most.”

Since March 16th, TDI has received more than 245,000 calls to our Client Advice Centre, and our client service and claims advisors have been working tirelessly to help ensure Canadians remain better protected and their insurance coverage uninterrupted during this unprecedented time.

Supporting Customers, TDI Provides Relief to Customers Impacted by COVID-19:

Whether you own a home or lease, finance, or own your vehicle, it is our responsibility to make sure that insurance services continue to be accessible and flexible for Canadians – when our customers need us most.

  • Premium payment deferral. Eligible TDI home and auto customers who are impacted by COVID-19 can request up to a 90-day monthly payment deferral on insurance premiums.

  • Premium adjustments. Temporary premium adjustments to reflect changes in personal vehicle usage are also available for eligible auto insurance customers whose driving habits have changed significantly and those who are using their vehicles less frequently as physical distancing, work from home, and other health measures have taken effect across our communities.

  • Elimination of NSF penalties. Additional COVID-19 relief for TDI home and auto customers includes the waiving of Non-Sufficient Funds (NSF) fees that may occur on policies during this global health pandemic.

  • Suspension of policy cancellations. We have temporarily suspended the cancellation of home and auto insurance due to non-payment.

  • Physical distancing compliant. If you’ve been in an accident, our TD Insurance Auto Centers remain open in many locations across Canada from Alberta to Nova Scotia. On-site and phone-based advisors are available to help manage your insurance claims and applications. To help reduce the spread of COVID-19, TDI has implemented physical distancing, screening methods, enhanced cleaning and reduced hours in our Auto Centre locations.

Support Through Every Step Online and Mobile

We are actively urging customers to use our online and mobile options to review policies, make changes and perform other helpful transactions.

MyInsurance online provides them with the flexibility to review home and auto insurance policies, make changes, check the status of claims, print a temporary pink slip and other convenient functions. If not already registered, customers can access MyInsurance on the website.

MyInsurance can also be accessed while on the go via the TD Insurance Mobile app. Customers can quickly and easily download the App from the App Store or Google Play Store for their home and auto insurance needs.

For customers who want to engage with an advisor, MyInsurance provides digital chat capabilities as an alternative to calling our contact centres at 1-866-454-8910. If you prefer using the telephone, please understand call wait times may be longer than normal during this time.

Protecting Customers and Colleagues

To help keep customers, colleagues and communities safe, TDI has actively shifted as many colleagues as possible to work remotely and by mid-April roughly 80% of TDI colleagues will be enabled to effectively work from home.

Like many regulated and essential functions, insurance companies remain open, and some of our colleagues will continue to work from TDI locations as a necessary function of their role for Canadians. For this, we’ve made changes including increased cleaning and disinfection to offices and contact centres for their safety and provided them with additional compensation. And, over the last few weeks TD has continued to pay those who are unable to work. Earlier this week, TD Group President and CEO, Bharat Masrani announced to TD’s 85,000 colleagues that there will be no job losses in 2020 as a result of COVID-19.

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or the “Bank”). TD is the sixth largest bank in North America by branches and serves over 26 million customers in three key businesses operating in a number of locations in financial centres around the globe: Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth (Canada), TD Direct Investing, and TD Insurance; U.S. Retail, including TD Bank, America’s Most Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in TD Ameritrade; and Wholesale Banking, including TD Securities. TD also ranks among the world’s leading online financial services firms, with more than 13 million active online and mobile customers. TD had CDN$1.5 trillion in assets on January 31, 2020. The Toronto-Dominion Bank trades under the symbol “TD” on the Toronto and New York Stock Exchanges.

TD Insurance refers collectively to the following personal lines insurance companies within TD Bank Group: Security National Insurance Company, Primmum Insurance Company, TD General Insurance Company, TD Home and Auto Insurance Company and TD Life Insurance Company

SOURCE TD Insurance

Doctors threaten to leave Alberta after government cuts to fees

Two doctors in Rimbey plan to move to another province after COVID-19 crisis clears

Some doctors in rural Alberta are threatening to leave the province when the COVID-19 pandemic is over, blaming the Alberta government for cuts to fees for hospital and clinic visits.

Dr. Cian Hackett, a rural generalist in the town of Rimbey in central Alberta, said he plans to leave when the crisis is over.

“The successive cuts to physician services delivered in small hospitals such as in Rimbey, Sundre and Stettler are absolutely devastating,” Hackett said in a Facebook post Sunday.

Hackett said he had thought he would work in Rimbey for 30 more years but has changed his mind.

“If you live in another province and know of a great rural practice opportunity, I would love to hear from you,” he wrote.

Hackett, one of six doctors in the town of 2,100 people, works at a clinic and the emergency room at the Rimbey Hospital and Care Centre.

Physicians feeling ‘disrespect,’ doctor says

In an interview with CBC News Monday, he said the last straw came last week when government cuts to after-hours hospital fees came into effect Apr. 1.

In a typical 24-hour shift in the emergency room, Hackett said, he would see 20 to 30 patients. He said he worked about six of those shifts every month.

Until March 31, he said, he was paid $38.03 for each patient he saw. That fee has now been reduced to $31.

“I think physicians across the province are feeling that disrespect,” he said. “I think rural physicians are feeling it even more.”

Hackett noted that the government has overwhelming support among rural Albertans.

“We’re not seeing a respect for the physicians who work for those patients, and to be honest, I’m not seeing respect for the constituents who voted for these representatives.”

Hackett said the government also cut medical liability reimbursement in half.

Medical liability insurance is required of all physicians, and provides malpractice insurance in case they get sued.

According to the 2020 fee schedule, Hackett said, coverage for a family physician to work in a clinic and an emergency room cost $3,420 a year. Adding  obstetrics coverage increased the annual fee to $8,172. In the past, doctors were reimbursed for all but $1,000 of those fees.

“The slash to that no longer makes it worth it for us to practice obstetrics,” he said. “I’d actually be close to losing money each year if I continue that part of my work.”


Beazley launches Virtual Care insurance in Canada

Specialist insurer Beazley has launched Virtual Care, which provides comprehensive insurance protection against risks associated with technology-enabled healthcare and lifestyle management services, in Canada.

How Canadians access to care and monitor their health is evolving. According to the Canadian Medical Association, seven in 10 Canadians would take a virtual appointment if available, and 71% of Canadians would like to be able to book appointments online.

The COVID-19 pandemic has sharply increased demand for telemedicine, and many providers are expanding or adding these services to meet demand and to protect patients as well as those providing healthcare.

Advancements in healthcare and lifestyle management technology offer Canadians, as well as those who treat and support them, the ability to monitor health data and deliver care in non-traditional ways.

To respond to the risks associated with providing digital healthcare and ensure clients are not left with unexpected gaps in coverage, Beazley Virtual Care offers four pillars that work together to provide seamless cover. These include:

  • medical malpractice and professional indemnity
  • tech and media liability
  • public and products liability
  • cyber coverage and services through Beazley Breach Response Services.

Optional extensions include:

  • mitigation costs, abuse and harassment liability, medical regulatory costs
  • claims due to loss of documents or reputational damage costs; environmental liability costs.

Virtual Care caters to a wide range of small to large organizations. This includes telehealth, which enables remote diagnosis and monitoring by professionals, and m-health, which permits self-monitoring of chronic conditions via apps and wearables. The policy also caters to a range of lifestyle and wellness technologies that support healthy lifestyle choices. All these modes of care are supported by a range of IT tools, analytics, software, platforms and portals.

Evan Smith, Beazley’s global head of miscellaneous medical & life sciences, said: “Advancements in technology are driving the evolution of healthcare provision as well as changing public attitudes around accessing care remotely and monitoring personal health and wellbeing. With this comes potential risks from the shortcomings of data or the health advice provided, or due to errors or malfunctions in the technologies themselves. Data privacy and security concerns are also top of mind for many providers.

“Beazley Virtual Care addresses the complexity of these risks by providing healthcare and tech specialists with seamless cover in one policy that avoids policy gaps and ensures that, should they arise, claims are efficiently managed by one dedicated team of Virtual Care claims specialists.”

Also launching in the Canadian market are BioSecure aimed at providing protection against exposures in the pharma, biotech and medical device sectors, as well as a refreshed miscellaneous medical suite, for small, mid and large-sized firms.

BioSecure offers a broad, flexible policy to meet the current and emerging needs of the life sciences sector. Coverages include product liability, professional indemnity, general liability, clinical research services, medical malpractice, and clinical trials.

Beazley’s refreshed miscellaneous medical professional liability policy offers protection against medical professional liability exposures arising out of a wide range of healthcare related businesses. Beazley’s innovative cover includes sub-limits for reimbursements for regulatory/administrative actions and disciplinary proceedings.

The launches build on Beazley’s existing miscellaneous medical and life sciences offering in Canada and deep experience as an established provider of specialist healthcare products globally.

For more information please go to

La Capitale offers a rebate to all its auto insurance clients

La Capitale Insurance and Financial Services is offering all its automobile insurance clients a rebate applicable to their insurance premiums for private passenger and commercial vehicles.

“The collective effort by Quebec residents to respect the COVID-19 confinement measures is having a tangible impact on the frequency of automobile losses. This reduction in risk should be reflected in the premium our insureds pay. As a result, La Capitale will offer a rebate to all our clients with automobile insurance,” announced Jean St-Gelais, Chairman of the Board and Chief Executive Officer of La Capitale Insurance and Financial Services.

This measure applies to all clients, whether or not they reduced the distance they usually travel. La Capitale considers that those who continue to drive as much as previously are likely doing so because they are frontline workers playing a role in supporting the public.

“This is why we want everyone to benefit from this rebate, including our “guardian angels” and other workers providing essential services, as well as our seniors,” added Jean St-Gelais.

This rebate, which is equal to 20% of the monthly auto premium, will apply as of April 1, 2020 and will cover the whole confinement period currently being experienced. Clients don’t need to make a request; details on the rebate will be available shortly on For more information, go to:

La Capitale is aware of the different realities facing its insureds and asks those for whom this amount is not needed to donate an equivalent amount to the Red Cross or to the Véro & Louis Foundation, which advocates for those with autism, a cause supported by La Capitale.

In line with the mutualist values La Capitale has held for nearly 80 years, its mission is to protect what its members hold most dear: their health and that of their loved ones, their financial security and their property. Our commitment still holds in this time of unprecedented turbulence. La Capitale will continue to guide and provide service to its clients and its members.

About La Capitale

La Capitale Insurance and Financial Services, created in 1940, has a strong presence across Quebec and throughout Canada. With over 2,800 employees and guided by the values of mutualism on which it was founded, La Capitale works with clients to build, protect and value what they feel counts for their financial security. It offers insurance products and financial services to the general public as well as to Quebec public service employees. With assets of $8.8 billion, La Capitale occupies a choice position among leading insurers in Canada.

SOURCE La Capitale Insurance and Financial Services

Related Links

No refunds for flight cancellations

The excerpted article was written by By Sandor GyarmatiDelta Optimist

You were looking forward to your dream vacation or nice little gateway before coronavirus – now travel restrictions are in place and your flight has been canceled.

Don’t count on the airline giving you a cash refund, but you will likely get a voucher, which has many people fighting mad.

Barb Mills with Tsawwassen Insurance said the Canadian Transportation Agency endorsed airlines not refunding passengers for flights cancelled due to the COVID-19 or other reasons outside an airline’s control.

Mills noted airlines are only obliged to ensure passengers can complete their trip and are offering customers vouchers, adding most airlines are offering at least a year for people to use those vouchers.

The Canadian Life and Health Insurance Association says in the past, travel service providers usually provided consumers with refunds where the service provider was unable to provide service, but over the past month, that changed and they are now offering vouchers or credits that consumers can use for future travel.

On March 25, the Canadian Transportation Agency updated its endorsement of the use of vouchers or credits as an appropriate approach for Canada’s airlines as long as the vouchers or credits do not expire in an unreasonably short period of time.

“Travel insurers are advising policy holders that if you have been offered this type of full credit, or voucher for future use by an airline, train or other travel provider, in many instances, under the terms of your insurance policy you will not be considered to have suffered an insurable loss,” a news release by the association notes.

The association also notes disputes over refunds and credits should be directed to travel service providers, transportation carriers or the Canadian Transportation Agency.

Airlines already have a fight on their hands, meanwhile, as a proposed class-action lawsuit targeting airlines that only offered vouchers, including Air Canada, Air Transat, West Jet, Sunwing and Swoop, has been filed. The suit claims that the airlines should not be allowed to hold onto customers’ money indefinitely for a purchase that they may or may not make in the future.

The advocacy group Air Passenger Rights says the transportation agency has given the false impression the initial endorsement of vouchers was a legally binding determination.

Source: Delta Optimist

Class action launched as some insurers refuse to pay business interruption insurance

The excerpted article was written by  

As COVID-19 forces businesses to close or limit their operations, a Regina business owner is getting involved in a national class action lawsuit against indemnity insurers in Canada.

Thomas Siarkos, owner of Memories Fine Dining in Regina, alleges that despite paying for “premium insurance”, his insurer is refusing to pay business interruption insurance.

He says he’s been told by his broker that while his policy includes pandemic coverage, only “physical losses” accrued as a result of COVID-19 will be covered.

“We have business interruption, but they said the pandemic is not excluded but they can only pay for physical loss.”

Siarkos believes his losses due to the pandemic will run in the hundreds of thousands of dollars due to lost business.

“It is really frustrating. We upped our insurance policy considerably in order to be covered,” he said.

“And now to be told we are not covered — if there is a case of business interruption, this is business interruption.”

The class action was issued by Merchant Law.

“Indemnity insurers are wrongfully refusing to honour their contracts. They say the contracts have been frustrated. Business owners intended their insurance to cover against this. Insurance companies should pay,” said lawyer Anthony Merchant in a release.

Several insurance companies, Aviva Canada Inc, Co-operators General Insurance Company and Desjardins Financial Security Life Assurance Company, are named as defendants in the suit.

“Insurance companies are claiming force majeur and refusing to pay,” Merchant continues. “This was foreseeable — it is not force majeur.”

Global News reached out to Aviva Canada Inc. but did not hear back by deadline.

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