The 5 things you should never do at work are:

Mouth covered with tape

Excerpted article written by Kathy Caprino

1. Speak, behave or quit out of rage or revenge

Most people spend more hours at work than anywhere else, so it’s normal and expected that we will experience the full gamut of emotions while engaged in our work. I’m all for bringing our whole selves to work as well, and being as authentic, honest, and transparent as humanly possible at our jobs. That said, I’ve watched the inevitable destruction of losing control of your emotions and acting out rashly and impulsively from rage or despair.

For example, in my early 20’s, I screamed an obscenity at the top of my lungs to my boss who I felt was harassing me, and I did it in front of the entire office. He had no choice but to fire me. Thankfully, I had another job offer in the wings so the damage was not too serious. While it felt fantastic (for one split second) to swear at him, what has stayed with me over time is the shock and shame of how out of control I felt during that time. I vowed never to lose it like that and act out of rage or fury again. If you act impulsively and rashly at work, you will likely lose much more than your self-respect.

2. Backstab your colleagues

I’m astounded at how many people today feel completely comfortable ridiculing, disparaging or undermining their colleagues, co-workers and even their friends. I used to be that kind of person – talking behind someone’s back if I felt they were behaving poorly, meanly, or less than professionally. I learned later (in my therapy training) that this is called triangulation – telling a third party about something that makes you anxious or upset instead of dealing with it head on with the individual in question. Why do we do that? Because we lack the courage and fortitude to address the problem directly, or we feel it just won’t work out if we do. It relieves our anxiety to share the problem, but it does nothing to resolve it.

Other folks may call this “gossip” (gossip, by the way, is another “must not do” in the workplace). But backstabbing your colleagues is a special brand of negative behavior because it aims to hurt. And when you desire to hurt others, it will be you who suffers. In one job, I backstabbed a colleague because it seemed that she received all the accolades, promotions and perks because of her beauty and her obsequiousness to our bosses. All of that might have been true, but trying to take her down behind her back didn’t work. That behavior never will, in the long run. You’ll only embarrass and humiliate yourself and it will come back around to bite you eventually.

3. Lie

We tell lies most often when we think that the truth will hurt us somehow, or when we want to avoid facing the consequences of our truth. The problem with lying is two-fold: 1) When you tell yourself you’re not capable of facing reality or dealing with the consequences, you make yourself right – you’ll grow less powerful, capable, bold, respectable, and trustworthy over time, and 2) the lies you tell must be perpetuated, which is exhausting and drains you from vital energy you need to reach your fullest potential.

If you have told lies at work – about your skills and talents, experience and background, about the status of work you’re overseeing, or about who you are and what you are capable of, I’d highly recommend taking a long, hard look at what you’re afraid of, and instead of keeping up the front, get in the cage with those fears and begin working through them.

4. Proclaim that you’re miserable

Just the other day, I was talking to a former client who had marched into her boss’s office that week and shared that she was miserable at work and volunteered for a severance package. I’ve done that myself – been so unhappy at work that I put my hand up for a package. I didn’t get it, and neither did my client. After sharing that news and not receiving the package, you’re stuck in a deeply unsettling situation of the employer knowing you’re a terrible fit for your role. There are a few specific instances where this might be the right move, but in general, sharing that you hate your job is not the way to go.

But what if it’s the truth? My father used to say that there are 10 different ways to say anything, and I think he’s right. Phrases like “miserable,” “unhappy,” “fed up,” “ready to leave,” and “need to go” are not helpful when you’re talking to your colleagues, bosses, or HR staff.

What is the better way? Talk about what you’re great at and love to do, what you’ve accomplished, and what you’re ready for. Share your work highlights and new directions you’re excited and committed to take your career, and discuss your plans and desires for growth and change. Open the door for new opportunities at your current employer that will expand our skills, your resume and your talents. Try to find ways at your current job (where you’re already getting paid) to grow, stretch and build yourself. Explore every option available to you for becoming what you want to without walking out in anger and disgust. Your employer might very well be able to sponsor and support your growth and change, but it won’t happen if you stomp in and say “I’m miserable and it’s your fault.”

5. Burn bridges

Literally the biggest lesson I’ve learned in business is that success is all about relationships. It’s truly about who you know, and how they feel and think about you (and how you make them feel). I’m not saying that your amazing talent and skill aren’t important. Of course they are. I am saying that we don’t thrive and succeed alone. We need other people. And these people are not just our former bosses – they are people who reported to you, teamed with you, shared coffee and drinks with you, took training sessions with you, got yelled at alongside of you, and weathered tough times with you.

Every single one of your relationships is vitally important to you and your future, so craft them with care. Avoid people you don’t trust or like, but don’t burn bridges. After 30 years in business I’ve seen that there are hundreds of people we interact with daily who eventually could become our strongest allies, advocates and fans, if we protect and nurture our relationships as the key, enriching asset they are.

What is the worst mistake you’ve made at work, and how did you recover?

by Kathy Caprino

Career Success Coach, Speaker, Leadership Trainer & Writer helping women build successful, rewarding careers


Escaping the burnout model: 10 Ways to Recharge

Source: Entrepreneur

The default position for entrepreneurs is action, so charting a course away from the burnout model requires proactive planning. There’s no reason entrepreneurs can’t use their innovative talents to recharge, mapping out a refueling strategy as if it were a business plan. Here are some ways to get started.



1. Schedule two 10- to 15-minute breaks in the morning and two in the afternoon to let your mind get off-task and reset. Listen to music, take a walk–anything to break up the mental strain.

2. Don’t inhale lunch at your desk. Step out and get a change of scenery and new thought associations.

3. Set aside 15 minutes for thinking and reflection each day. What do you like to do? What makes you happy? What brings you energy?

4. In addition to your work calendar, keep a “life” calendar of events, social activities and recreation for evenings and weekends.

5. Take up a new hobby or sport with regular classes. This can force you out of autopilot to help your brain get the recharging it needs.

6. Get at least 30 minutes of exercise per day to increase blood flow to all parts of your brain.

7. Take a vacation–the best antidote to burnout–of at least two weeks. Part of this is being wise with hiring, so you feel secure that you can step away without your company missing a beat.

8. Get seven to nine hours of sleep each night.

9. Learn to delegate the tasks you don’t need or like to do.

10. Head outside to a green space. A study at Heriot-Watt University and the University of Edinburgh found that a walk in a park reduces frustration and increases meditation, as well as leads to higher engagement afterward.


Investors skeptical of Zurich’s tentative $8.8-billion RSA offer

Bloomberg News

Zurich Insurance Group AG’s announcement that it’s considering a £5.6-billion ($8.8 billion U.S.) offer for RSA Insurance Group PLC is leaving investors in doubt that the takeover will happen at that price.

While RSA shares rose 4.6 per cent in late London trading on Tuesday, they were still about 6 per cent below Zurich’s tentative offer. The Swiss insurer is seeking details about RSA’s pension deficit, its reserves and liabilities, before making a firm bid, Zurich spokesman Riccardo Moretto said by phone.

Chief executive officer Martin Senn is pressing on with the deal, which comes amid turmoil on financial markets. Acquisition targets globally are trading at an average of 15 per cent below their offer prices, excluding negative spreads spurred by bidding wars, data compiled by Bloomberg show. A wide spread – usually greater than 5 per cent – signals concern that an offer could get derailed or reduced. Insurance stocks have sunk about 8 per cent since Zurich said it was considering an offer on July 28.

“The deal hasn’t been done yet,” said Stefan Schuermann, an analyst at Vontobel AG in Zurich. “The market sees this possibility of a lower price in case Zurich finds skeletons in the closet.”

At the current bid price, Zurich Insurance would be making the biggest acquisition in the industry in Europe. Mr. Senn would need to borrow to finance the transaction – Zurich’s cash reserves amount to about $3-billion. Regulators in Britain have given the Swiss insurer until Sept. 22 to come forward with an offer, the companies said on Tuesday.

RSA said Zurich had raised its bid on Tuesday, without saying what the previous offer was. Earlier in the month, it was offering about 525 pence while RSA was demanding at least 600 pence a share, the Sunday Telegraph reported Aug. 5. A deal would include Zurich honouring an interim dividend of 3.5 pence a share announced this month, RSA said.

“Investors are conscious of the fact that Zurich has only made an indicative offer,” Guy de Blonay, manager of the Jupiter Global Financials SICAV fund, said in an e-mailed response to questions from London. “There is no certainty.”

RSA’s pension deficit has deterred some insurers from making formal offers for the company in the past. RSA recorded a gap of £3.1-billion at the end of last year.

“We think this is a reasonable price,” said Ming Zhu, an analyst at Canaccord Genuity in London. “RSA made some strong progress in the first half of 2015. That provides some comfort to Zurich shareholders.”

Zurich’s purchase of RSA, its biggest since 2000, would allow it to expand in Britain and Latin America as well as access RSA’s profitable Scandinavian and Canadian units at a time when its own returns are in decline.

The company’s shares climbed 2.3 percent to 267 Swiss francs in Zurich, partly reversing four days of declines.

While Mr. Senn has said the purchase could bring significant cost-savings and other benefits, investors including Simon Wyss at Privatbank von Graffenried AG, have said he will need to persuade some shareholders.

“I’m not that, sort of, convinced, to be honest,” Andrea Williams, a portfolio manager at Royal London Asset Management Ltd. in London, who holds Zurich shares, said. “With Zurich in the past, I’ve got the impression that there was excess capital coming back to shareholders and that there wasn’t that much of an appetite for deals.”

Hackers Cut A Corvette’s Brakes Wirelessly To Prove It Could Happen To Your Car, Too

By  | Consumerist 

General Motors gets to join Fiat Chrysler and Tesla in an unenviable lineup this week: Using cheap gadgets and text messages, researchers have proven they can hack that most traditional of cars, the Chevy Corvette. And worse still is that this line of attack will work on basically any car with a computer in it, which is to say… all of them.

As Wired explains, the flaw that would allow anyone to zap your car over a local wifi network first requires a physical component: you, or someone else, has to put a cheap, widely-available gadget in the vehicle first. That’s the good news. Here’s the bad: plenty of drivers are signing up to put those gadgets in their vehicles already. And the worse: the attack could also work on “practically any other modern vehicle.”

The gadget is a 2-inch-square dongle that insurance companies and trucking fleets plug into vehicles to monitor their location, speed, and efficiency.The particular vulnerable device is made by a French company and distributed worldwide. In the U.S., it’s used by corporations like Metromile, an insurance start-up that uses the trackers to charge customers rates on a miles-driven basis. (The company has a partnership with Uber, to offer discount insurance to those drivers.)

The security researchers demonstrated that those dongles can be vulnerable to a “carefully-crafted SMS message.” Those messages can be used to transmit commands to the car’s internal network, the CAN bus that controls major vehicle functions.

In their demonstration, the researchers turned the windshield wipers on and off and also, more worryingly, both activated and cut the brakes. They added that the brake tricks only work at low speeds due to safety features built into the car’s computer, but that they could also hijack critical features like locks, steering, and transmission.

As with other demonstrated security flaws, the problem is far larger than just one device. This particular dongle is already being patched, but there are others out there — and where vulnerabilities exist, someone will find and exploit them.

Insurance company Progressive offers an optional similar tracking to its customers. Commercial fleets regularly use some kind of tracker. And federal fleets of 20 vehicles or more are now also required to use metric and tracking systems to improve efficiencies when possible.

In other words, unsafe, exploitable devices are already out there, and will be everywhere soon. It’s just one more avenue where every consumer needs to be aware of the risk, and where every company needs to do everything it can to make sure its bases are covered.

Hackers Cut a Corvette’s Brakes Via a Common Car Gadget [Wired]

“That is a good way to put it  – a relief rally,” said Craig Jerusalim, a portfolio manager at CIBC Asset Management.

Read more

TD Thanks Customers for Recognizing it as a Leader in Customer Service for 10 Years Running

TORONTO, July 30, 2015 /CNW/ – Thanks to its customers, today TD Canada Trust is celebrating a 10 year milestone. Based on customer feedback, the bank has again been recognized by J.D. Power as the “Highest in Customer Satisfaction among the Big Five Retail Banks” for the tenth consecutive year.

“When you reflect back on the past 10 years, there has been a real evolution in banking but one thing has and always will remain the same – the focus we place on our customers,” says Tim Hockey, President and CEO, TD Canada Trust. “Customer service is at the core of everything we do which is why this acknowledgement is such an honour. And, it’s made all the more meaningful because these results are based on feedback directly from our customers.”

This 10 year milestone follows on the heels of a recent #TDThanksYou campaign where TD created the ultimate throwback experience as a way to mark memorable milestones in the lives of its customers. Some of their stories were shared through a compilation video, available here. “We wanted to create a special ‘then and now’ experience as a way to acknowledge and thank our customers for letting us play a role in many of their important life moments,” adds Hockey. “We’re so grateful to be a part of their lives and naturally, we want to thank our customers for helping us to achieve this significant milestone.”

As the needs and expectations of customers have evolved, TD has adapted to reflect how customers want to interact with their bank, notably through introducing a host of digital enhancements such as a redesign of its smartphone app, digital imaging enhancements to its ATM network, providing customer support through SMS and social media channels, and introducing an online live-chat service. Hockey adds, “Whether our employees are in our branches providing financial advice, or providing support through our phone and online channels, customer service is so deeply embedded in the culture, it’s a part of our DNA. My commitment to our customers is that we are going to continue to raise the bar to deliver legendary experiences.”

In addition to this latest J.D. Power award, TD Small Business Banking also was recognized as “Highest in Customer Satisfaction with Small Business Banking” in the annual J.D. Power Canadian Small Business Banking Customer Satisfaction Study.

“Customer service is something we work hard at every day, and we’re incredibly proud to be celebrating ten years of leadership,” says Hockey. “We are so thankful to our customers for this important acknowledgment.”

Follow us on Twitter at @TD_Canada and connect with us on Facebook at

About TD Canada Trust

TD Canada Trust offers personal and business banking to more than 11.5 million customers. We provide a wide range of products and services from chequing and savings accounts, to credit cards, mortgages and business banking, to credit protection and travel medical insurance, as well as advice on managing everyday finances. TD Canada Trust makes banking comfortable with award-recognized customer satisfaction and convenience through 24/7 mobile, internet, telephone and ATM banking, as well as in over 1,100 branches, with convenient hours to serve customers better. For more information, please visit: TD Canada Trust is the Canadian retail bank of TD Bank Group, the sixth largest bank in North America.

SOURCE TD Canada Trust

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