Physician who was dragged off flight settles with United

Physician who was dragged off flight settles with United

By Michael Tarm And Don Babwin


CHICAGO _ The passenger who was dragged off a United flight after he refused to give up his seat to airline employees settled with the airline for an undisclosed sum Thursday in an apparent attempt by the company to put the fiasco behind it as quickly as possible.

David Dao’s legal team said in a brief statement that the agreement includes a provision that the amount will remain confidential. One his lawyers praised United CEO Oscar Munoz.

Munoz “said he was going to do the right thing, and he has,” Thomas Demetrio said in the statement. “In addition, United has taken full responsibility for what happened … without attempting to blame others, including the city of Chicago.”

The settlement came less than three weeks after the episode, before Dao had even sued. The deal means United will not face a lawsuit that could have been costly, both in legal bills and in further public-relations damage.

United issued a brief statement, saying it was pleased to report “an amicable resolution of the unfortunate incident that occurred aboard Flight 3411.”

Cellphone video of the April 9 confrontation aboard a jetliner at Chicago’s O’Hare Airport sparked widespread public outrage over the way Dao was treated.

The footage showed airport police officers pulling the 69-year-old Kentucky physician from his seat and dragging him down the aisle. His lawyer said he lost teeth and suffered a broken nose and a concussion.

In a phone interview with The Associated Press, Demetrio said the settlement also averts any lawsuit against the city of Chicago. Airport police officers who work for the city pulled Dao off the jet.

“I praise Mr. Munoz and his people for not trying to throw the city under the bus or pass the buck,” Demetrio said. “He stood in front of the world and has stated that, ‘We, United, take full responsibility.”’

Demetrio said it was “unheard of” for a company to admit responsibility so quickly and completely.

“I hope corporate America notices when you goof up, people respect you a heck of a lot more when you admit it, instead of making people go through three years of depositions, motions, court hearings.”

He said Dao was also impressed that “United stepped up to the plate.”

The incident arose from a common air travel issue a fully booked flight. Wanting to seat four crew members, the airline offered passengers $400 and later $800 to voluntarily relinquish their seats. When no one did, United selected four passengers at random.

Three people got off the flight, but Dao refused, saying he needed to get home to treat patients the next day. The airline then summoned the officers, who forcibly removed Dao.

The incident was a major embarrassment for United. The company’s response in the immediate aftermath was widely criticized. Munoz first defended the airline and described Dao as “belligerent” before publicly apologizing days later and vowing to do better.

The three airport police officers who dragged Dao from the plane were placed on leave from the Chicago Department of Aviation.

The agency released a report April 24 in which the officer who pulled Dao from his seat, James Long, gave his version of events. Long said Dao was verbally and physically abusive and was flailing his arms before he lost his balance and struck his mouth on an armrest.

The department’s roughly 300 officers guard the city’s two main airports but are not part of the regular Chicago police force. They receive less training and cannot carry guns inside the terminals.

Also Thursday, the airline released a report detailing mistakes that led to the incident. United said would raise to $10,000 the limit on the payments it offers to customers who give up seats on oversold flights and increase training for employees.

United has vowed to reduce, but not eliminate, overbooking.

The airline has not said whether ticket sales have dropped since Dao was removed from the jet.

Airplane Insider: Secrets I Learned Sitting Next to an Airline Pilot

Airplane Insider: Secrets I Learned Sitting Next to an Airline Pilot

While boarding a recent early morning flight returning from a Caribbean island, I had a déjà vu moment of sorts. I qualify it because I wasn’t reliving my own experience. Yahoo Travel editor Leah Ginsberg had just shared seven great examples of knowledge gleaned when she sat in the exit row with off-duty pilots. As hubby and I settled into a rare splurge on extra-legroom exit-row seats, sure enough, a pair of uniformed pilots slipped into the row across the aisle from us. It was like sitting with the cool kids!

I excitedly awaited the opportunity to start a conversation and see what I could learn. After the drink cart passed, I prompted hubby to lean across the aisle and break the ice by asking where they had spent the night on an island where most accommodations limit regular travelers to weeklong stays. He prefaced the question by telling them that we have been visiting the island for five years and that opened the door to a flood of questions, not from me, but from them! Here’s what I found out.

1. Pilots long to enjoy the destinations they fly us to. They wanted to know everything we knew about the island. They asked where we eat, where we stay, what our favorite dive sites are, and even what it costs for a week (excluding the cost of airfare, of course). One talked about bringing his wife; the other was scouting honeymoon destinations for his daughter.

It was only after more than an hour of asking questions that they got around to explaining the intricate details of pilot downtime rules that force the need for pilot rotations like the one they were on. If the inbound flight the night before is delayed even a little, there could potentially not be enough official rest time before morning. (The downtime doesn’t start when the plane lands, but when they are “behind the hotel door.”) The inbound pilots would not be able to fly back out on schedule the next morning. The guys sitting in coach with us had flown the plane in; a second crew was flying it home. So they often don’t have time to get to know the destination to which they are going.

2. Even pilots have travel bucket lists. It’s hard to believe that two pilots nearing the end of long careers flying the globe could have travel destinations yet to conquer, but both of these guys did. One wants to visit Ireland and has a trip planned there soon. The other confessed that when he travels for fun, it’s usually by car, but that he would love to spend time in Asia.

3. Pilots judge other pilots on their flying skills. It’s like there’s some secret point system. We had an incident on our approach to landing during which both nonflying pilots sized up the guy actually flying the plane. Just as the tarmac appeared beneath our plane, the engines roared and we suddenly climbed hard and began banking. While everyone else craned to look out the windows for an explanation, I looked at the pilots.

The aisle pilot calmly said, “Oops.” The window pilot studied the runway, now far below us, before explaining that it looked like a plane on the ground had not quite cleared the runway while taxiing to its gate. “No point lost for our guy,” he said. “It was a good call. He did the right thing.”

4. Pilots sometimes get annoyed or fight with the control tower (politely, of course). The two pilots agreed that such conversations were likely taking place as we circled wide to get back into position again. Our plane actually had to be routed back into the line of planes waiting to land — at the end of the line, our pilots said. “Sometimes they (the tower) will work you into the middle of the line, but it depends on the stack.”

5. Pilots don’t always tell passengers the truth. Following our missed landing, the pilot flying our plane confirmed over the PA what our aisle buddies had already told us. There had been a taxiing plane not quite clear of our intended landing strip. But not every pilot feels the need to be forthcoming, particularly when they are at fault. The aisle pilot told a story of a missed approach caused by pilot error. That pilot attempted to hide his mistake from passengers by blaming it on a nonexistent plane on the runway. What he did not know was that he told his fictional story to the control tower (which knew better), not to the passengers. Bad piloting and a finger on the wrong communication button put him at the very end of the line for his re-try.

6. Being a pilot can be lonely. My two pilots included their wives and families in every topic of conversation. Their job puts them in exotic destinations, far from their families, in the company of attractive co-workers, but for these two guys at least, it was just another day at the office with an eagerly anticipated return to home and family.

WestJet signs multi-year contract with Suncor


WestJet announced today it has reached a multi-year agreement as primary provider for Suncor Energy to fly employees and contractors to and from its oil sands operations in Northern Alberta beginning in early November.

WestJet will use a combination of its Boeing 737 Next-Generation and Bombardier Q400 NextGen aircraft to fly Suncor employees and contractors between Edmonton, Calgary, Vancouver, Kelowna, Saskatoon, and Fort McMurray and its operations in the Regional Municipality of Wood Buffalo, Alberta. The agreement will involve more than 100 weekly flights.

“We are very pleased to work with another great Canadian company like Suncor,” said Bob Cummings, WestJet Executive Vice-President, Commercial. “Positioning us as the primary provider of charter services for Suncor, this agreement will facilitate the seamless movement of energy sector workers to and from their job sites, as well as from across the WestJet network.”

About WestJet
We are proud to be Canada’s highest-rated airline for customer service, powered by an award-winning culture of care and recognized as one of the country’s top employers. We offer scheduled service to 100 destinations in North America, Central America, theCaribbean and Europe. Through our regional airline, WestJet Encore, and with partnerships with airlines representing every major region of the world, we offer our guests more than 150 destinations in more than 20 countries. Leveraging WestJet’s extensive network, flight schedule and remarkable guest experience, WestJet Vacations delivers affordable, flexible travel experiences with a variety of accommodation options for every guest. Members of our WestJet Rewards program earn WestJet dollars on flights, vacation packages and more. Our members use WestJet dollars towards the purchase of WestJet flights and vacations packages on any day, at any time, to any WestJet destination with no blackout periods  ̶  even on seat sales. For more information about everything WestJet, please visit

Connect with WestJet on Facebook at
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Subscribe to WestJet on YouTube at
Read the WestJet blog at


Air Canada 2016 Summer #TravelTips

Air Canada 2016 Summer #TravelTips



  • For a one-stop easy self-service travel experience, the best place for information is
  • Save time by checking-in online within 24 hours of departure at or mobile devices
  • Stay informed of flight status whether travelling on Air Canada, Air Canada Express or Air Canada Rouge
  • Arrive early at the airport and consult recommended check-in and cut off times at
  • Allow extra time when departing from the United States as security wait times may be longer than usual
  • Check size and weight allowance when packing at as carry-on baggage will be screened and tagged
  • Customers should ensure their valuables, electronics, documentation, medication, car keys, money, jewelry, cameras, are in their carry-on bags
  • Provide contact information including your email address
  • Customers should also provide their contact information at time of check-in (mobile‎/kiosk/web) to ensure they can easily be reached in case of travel disruptions
  • Follow @AirCanada on Twitter and join Air Canada on Facebook for latest travel updates

MONTREAL, June 21, 2016 /CNW Telbec/ – Summer is here and Air Canada is offering tips to ensure a smooth travel experience. For the latest operational updates, customers are invited to visit, follow @AirCanada on Twitter and join Air Canada on Facebook, and sign up for specific flight notification alerts. Additional information on what to expect and do in case of flight disruptions is available at

Flight status and travel updates online
Operational news is available in the Daily Travel Outlook under the Flights section at the bottom of the home page at Before leaving for the airport customers should check the status of their flights on, or on an internet-enabled mobile device at, or by calling the toll free Air Canada flight status line at 1-888-422-7533; TTY (Hearing Impaired): 1-800-361-8071.

Flight notification
Air Canada encourages customers to provide contact information including their email address and phone number so that they can receive flight delay and cancellation information directly on their mobile devices or via e-mail. To register or for more information, simply visit:

Web and mobile check-in
Air Canada customers can save time by checking-in, selecting/changing their seat, selecting the number of checked baggage and paying any baggage fees within 24 hours of departure time either at or on their mobile devices

Customers should also provide their contact information at time of check-in (mobile‎/kiosk/web) to ensure they can easily be reached in case of travel disruptions.

Self-service rebooking tool
In the event of flight disruptions that may be caused by bad weather, customers are invited to rebook themselves using Air Canada’s self-service rebooking tool available on or their mobile device.

Recommended check-in times
During peak travel days, Air Canada recommends that customers arrive early at the airport to avoid problems associated congestion. Information on check-in times are available at:

Valuables, Medications, Car Keys
Customers are reminded to ensure that all their valuables, including electronics, documentation, medication, car keys, money, jewelry, cameras, etc., are with them or in their in carry-on bags and NOT in their checked bags. To facilitate security inspection, customers carrying gifts on board the aircraft should keep them unwrapped. Information on checked baggage allowance is available at:

Health Tips
Before taking a flight, Air Canada recommends that customers take the time to familiarize themselves with tips for a healthy travel experience provided by the Aerospace Medical Association, or see their doctor if they have a medical condition:

Carry-on baggage
The carry-on baggage allowance is one standard article 23cm x 40cm x 55cm weighing a maximum of 10 kg, and one personal article 16cm x 33cm x 43cm weighing a maximum of 10 kg. More information is available at: Airport agents will be screening and tagging carry-on baggage and passengers who exceed their allowance will be required to check their carry-on baggage, and additional checked baggage fees may apply.

Small lithium battery-powered vehicles not accepted as checked or carry-on baggage
Small lithium-battery powered vehicles (hoverboards, electric skateboards, airwheels, mini-segways and balance wheels) should be shipped via Air Canada Cargo. Information is available at

Personal electronic devices powered by lithium batteries [laptops, ipads, iphones, etc] and spare batteries must be in carry-on baggage.

Air Canada recommends the use of small, umbrella type strollers as facilities are not designed to accommodate larger, heavy strollers. Collapsible strollers may be checked at the gate and will be delivered to you at the aircraft door at destination. Details of the stroller policy are available at:

Sporting equipment
Air Canada recommends that customers pre-register their sporting equipment by contacting Air Canada Reservations, Air Canada Vacations or their travel agent up to 24 hours prior to departure. Some sporting equipment is entitled to a waiver of oversize and/or additional piece charges. Details are available at:

External and internal name tags
As external baggage name tags sometimes become detached, Air Canada recommends that passengers place identification INSIDEtheir bag. A baggage ID template is available at:

Travelling with children
Parents travelling with children should ensure they have appropriate documents including a birth certificate showing the name of both parents, legal documents pertaining to custody, or a parental consent letter authorizing travel where the child is travelling alone or with only one parent.

Children travelling outside of Canada with one parent may require legal documentation proving the other parent or guardian’s consent that the child may leave the country. Consult the Embassy or Consulate of the countries the child will be visiting and the Department of Global Affairs at 1-800-267-8376 to determine if such documentation is necessary.

Information on security measures
Government regulations stipulate customers can only transport in their carry-on baggage a limited amount of liquid, gel and aerosol items: 100ml/100g (3.4 oz) per article or smaller. Larger containers must be placed in checked baggage.

For more information on security measures, please consult the following official web sites:

In-Transit Pre-Clearance (ITPC) in Vancouver, Toronto and Montreal
Customers arriving in Vancouver, Montreal and Toronto from an international flight with a connecting flight to the U.S. do not go through Canadian Customs and Immigration. Their checked baggage is automatically transferred to their connecting flight.

Duty-free purchases
Any duty-free items purchased before or during a flight that exceed current Government regulations will be confiscated at security check points unless they are sealed in Security Tamper Evident bags (STEBs). For more information please refer to the Canadian Air Transport Security Agency (CATSA) web-site:

Travel documentation
All international travel requires a valid passport and in some cases other documentation, such as visas, in order to enter the country of destination and/or for transiting connection countries. The IATA Travel Centre search tool offers details regarding country-specific passport, visa and health entry requirement.

Domestic travel requires government-issued photo identification that includes date of birth and gender for all passengers 18 years of age and older. Government regulations require that the name provided in the flight reservation be exactly the same as it appears in the travel documentation.  More information is available at:

Air Canada encourages customers to complete any travel information form ahead of time at

Travelling to, from, via or over the U.S.
Transportation Security Administration (TSA) security checkpoint lines can be longer than normal in spring and summer. The TSA recommends arriving at the airport 2 hours before departure if your flight is in the early morning or evening, when wait times for screening can be up to one hour. Members of Known Traveler Programs, such as Nexus or Global Entry, may experience normal wait times. Learn more

The United States requires that travellers provide additional Secure Flight information at least 72 hours before their flight or at time of booking. Please note that this requirement applies to many international flights which are deemed to over-fly the US. For more information please consult

Eligible Air Canada customers enjoy the benefits of the U.S. Transportation Security Administration’s TSA Pre✓™ program which provides accelerated security screening at most U.S. departure airports by allowing customers to keep shoes, belts and light outerwear on, and laptops and liquids in carry-on baggage. Learn more about TSA Pre✓ and how it applies to Air Canada flights.


SOURCE Air Canada

Federal government exiting aviation insurance business 15 years after 9/11 attacks

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Secrets Everyone Needs to Know About Flying

Secrets Everyone Needs to Know About Flying

Source: Tip Hero

Flying can be a huge part of life. It’s a way to get away, to visit family, to take those business trips we all love so much. But flying can also be a very stressful part of life – there’s a million annoying and tiring parts about flying that can make the whole experience a drag or sometimes even frightening. And who knows more about those annoying tidbits (and hacks to avoid them!) than the people who live their life in the sky: pilots and flight attendants. Take a tip from these professionals and learn some helpful hacks and interesting facts for the next time you fly.

  1. Pilots Are Served Different Meals

    If there are two pilots on the flight, food poisoning is a big fear, for obvious reasons. To keep at least one pilot healthy, the pilots are served two different meals and are not allowed to share. This way, if one meal is bad, at least one pilot will be able to fly. Smart thinking.

  2. Consider Tipping the Flight Attendants

    The word “bribing” is kind of strong. I’d prefer…letting the flight attendants know you care! Attendants have stated that they never get tips or gifts, so if they were to get saaay a $20 bill or a box of chocolates, you will be treated like royalty.

  3. Add More Arm Room

    This is a great hack for a window seat passenger. On the underside of the armrest, you’ll feel a button right by the joint of the arm. Push it, lift it up and you’ll instantly have more room to lounge about!

  4. Planes Don’t Need Two Engines

    It’s been proven that most large commercial air crafts don’t actually need two engines to fly. Whether it’s comforting or terrifying, one engine will work just as well.

  5. Pilots Need Sleep, Too

    It sounds scary, but it’s true. Half of all pilots admit to taking a nap while flying. Don’t panic: this is what a co-pilot is for.

  6. Opt For Bottled Water

    Think twice about asking for a glass of water, coffee or tea on your flight. Flight attendants have reported that most of the flight’s water comes from a (usually older) holding tank…that means the water is not super clean. Ask for bottled water.

  7. Your Checked Bags Aren’t Always Handled Well

    Baggage handlers have to fit freight and 100+ bags into a cargo pit…needless to say, they’re going to make it fit however they can, no matter how fragile they are. Try your best to avoid bringing delicate objects on board and a “I Love Baggage Handlers” tag never hurt anyone.

  8. Bring Hand Sanitizer

    Planes. Are. Dirty. Your trays especially are covered in germs. So please, do not put your food on your trays. And don’t slack on the hand sanitizer.

  9. Something Will Always Be Broken on the Plane

    Planes are big machines, which means the odds are that something will be broken. Luckily, all the bigger parts of the planes have two or three spares on board, little do passengers know. Generally, the things that are broken on a day-to-day basis are more like reading light, coffee makers ect.

  10. The Truth About Oxygen Masks

    As it turns out, you only have about 15 minutes worth of oxygen per mask. However, that is plenty of time for the pilot to get the plane to a lower altitude. It’s also good to know that you have about 20 seconds before you pass out in a high enough altitude – that’s why you should put your mask on first and then your child’s mask.

  11. The Lights Are Purposefully Dimmed

    The reason the lights are dimmed before landing a nighttime flight is in case you need to evacuate the plane. Just in case you do have to get off the flight quickly, the dimmed lights will have helped your eyes adjust to the darkness so you can move quickly.

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