The Co-operators gets top ranking for customer satisfaction in auto insurance by J.D. Power

The Co-operators has been awarded the 2017 J.D. Power Canada awards for Canadian Auto Insurance Customer Satisfaction in the three regions where it qualifies – the Atlantic, Ontario and Alberta. This is the second consecutive year that The Co-operators has received all three awards.

The J.D. Power study measures overall Canadian customer satisfaction with auto insurers, examining five critical factors: non-claim interaction, billing and payment, policy offerings, claims and price. The Co-operators received top scores in the non-claim interaction and policy offerings categories in each of the Atlantic, Ontario and Alberta regions, and ranked highly across all remaining categories.

“Our performance in this year’s J.D. Power study is indicative of the high level of customer satisfaction that we have across Canada,” said Rob Wesseling, president and CEO of The Co-operators. “We’re proud of these results as they strongly position us as an industry leader in client engagement. We plan to use the information gathered from the surveys to continue to improve our relationships with our clients.”

Since the inaugural study in 2008, detailed results of the J.D. Power report have been used to identify strengths and opportunities. Results from previous years have helped The Co-operators focus on specific areas to enhance customer service and satisfaction, producing positive results. The Co-operators continues to see an increase in the overall satisfaction index, year-over-year.

For more information on the study, please visit www.jdpower.com/canada.

About The Co-operators:
The Co-operators Group Limited is a Canadian co-operative with more than $47 billion in assets under administration. Through its group of companies it offers home, auto, life, group, travel, commercial and farm insurance, as well as investment products.

The Co-operators is well known for its community involvement and its commitment to sustainability. The Co-operators is listed among the 50 Best Employers in Canada by Aon Hewitt; Corporate Knights’ Best 50 Corporate Citizens in Canada; and the Top 50 Socially Responsible Corporations in Canada by Sustainalytics and Maclean’s magazine. For more information visit www.cooperators.ca.

SOURCE The Co-operators

‘People have to understand what they’re giving up when they sign over their privacy’

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Ontario Chamber of Commerce Endorses Major Changes to Auto Insurance Rate Regulation

Ontario’s leading business organization, the Ontario Chamber of Commerce (OCC), is calling on the provincial government to put an end to its existing auto rate filing system, a system the chamber describes as “one of the most costly, onerous, and restrictive in North America“. The OCC, which represents 60,000 businesses from across the province, officially endorsed auto rate regulation reform after a unanimous vote by local chamber of commerce delegates at the OCC’s AGM in Sarnia, Ontario.

Ontario’s antiquated rate regulation system no longer works for consumers and businesses,” said Kim Donaldson, Vice-President, Ontario, IBC. “We’re pleased to see the Ontario Chamber network join leading voices like David Marshall in calling on the Province for change.”

The OCC’s endorsement is aligned with the 2016 findings of the Province’s Expert Panel that reviewed the mandate of the Financial Services Commission of Ontario (FSCO). The Panel noted that a variety of studies suggest that strict rate controls could limit competition and consumer choice and thus lead to higher prices. The Panel recommended that the province review the rate approval process as a first step in implementing a less costly, less time-consuming, and more transparent process.

Echoing the findings and recommendations of the Province’s Expert Panel, the OCC argues that the transition from FSCO to the Financial Services Regulatory Authority (FSRA) provides a window of opportunity for Ontario to adopt a more efficient approach to regulating automobile insurance. The OCC suggests that a “file and use” approach or a government review of alternative approaches to rate regulation is highly preferable to the current model.

“We will continue to work with government to ensure that FSRA’s Board of Directors is empowered to review and ultimately find alternatives to our existing rate regulation system,” added Donaldson.  “As both the chamber and government’s Expert Panel noted, the transition to FSRA provides a unique opportunity to create a transparent and accountable rate regulation process – a process that benefits consumers.”

About Insurance Bureau of Canada
Insurance Bureau of Canada (IBC) is the national industry association representing Canada’s private home, auto and business insurers. Its member companies make up 90% of the property and casualty (P&C) insurance market in Canada. For more than 50 years, IBC has worked with governments across the country to help make affordable home, auto and business insurance available for all Canadians. IBC supports the vision of consumers and governments trusting, valuing and supporting the private P&C insurance industry. It champions key issues and helps educate consumers on how best to protect their homes, cars, businesses and properties.

P&C insurance touches the lives of nearly every Canadian and plays a critical role in keeping businesses safe and the Canadian economy strong. It employs more than 120,000 Canadians, pays $9 billion in taxes and has a total premium base of $49 billion.

For media releases and more information, visit IBC’s Media Centre at www.ibc.ca. Follow IBC on Twitter @InsuranceBureau and @IBC_Ontario or like us on Facebook. If you have a question about home, auto or business insurance, contact IBC’s Consumer Information Centre at 1‑844‑2ask-IBC.

If you require more information, IBC spokespeople are available to discuss the details in this media release.

SOURCE Insurance Bureau of Canada

Former ICBC employee pleads guilty in B.C. Justice Institute attacks

NEW WESTMINSTER, B.C. _ Police say a former employee of the Insurance Corp. of British Columbia has pleaded guilty in a case where people connected with the Justice Institute of B.C. were targeted with firebombings and shootings.

An earlier trial heard 15 families across Metro Vancouver were terrorized after a man who saw them park at the justice training centre in New Westminster, B.C., tracked them down using information from their licence plates.

The attacks were orchestrated by Vincent Cheung who was sentenced to 13 years in prison by a B.C. Supreme Court judge last July.

The Combined Forces Special Enforcement Unit says the investigation determined an employee of ICBC fraudulently obtained the victims’ names and personal information by searching their licence plates.

Police say 44-year-old Elaine Rheaume pleaded guilty in New Westminster Provincial Court to one count of unauthorized use of a computer on Monday.

Rheaume, who was fired by the corporation in 2011, received a suspended sentence of nine months of probation and 40 hours of community service.

Manitoba insurance takes back Star Trek fan’s plate, says message offensive

WINNIPEG _ Manitoba Public Insurance has revoked a Star Trek fan’s personalized licence plate after receiving complaints that its message _ ASIMIL8 _ is offensive to indigenous people.

Nick Troller has been driving around with the plate for two years.

It’s held within a Star Trek licence frame that also bears the quotes, “We are the Borg,” and “Resistance is Futile.”

Troller tells CTV Winnipeg that on his favourite show, an enemy race of aliens called the Borg travel through the galaxy trying to assimilate other cultures into their own.

He says he thought the plate was funny and notes strangers and other Trek fans have complimented him and asked to take photos with the plate.

But Troller got a phone call Wednesday from a staff member at Manitoba Public Insurance who told him two people had complained that the word “assimilate” is offensive to indigenous people.

He also received a letter from MPI on Thursday demanding he “surrender” the plate immediately, telling him he can either get a new plate or a refund on the $100 charge.

“But that’s not the point,” says Troller. “We’ve become way too sensitive. You can’t say anything anymore to anybody.”

Ry Moran, from the National Centre for Truth and Reconciliation, insists the word “assimilate” is too offensive to be on a licence plate.

“For basically the entirety of this country’s history, indigenous peoples have been forcibly assimilated through really extremely destructive means and ways,” he says.

“Words like that, meant or not, have an actual impact on many people.”

MPI’s policy states that “plates cannot contain a slogan that could be considered offensive.” MPI says it takes such complaints “very seriously” and will investigate why the plate was approved in the first place.

Licence plates are property of the Crown and there is no appeal process.

Troller’s situation is reminiscent of a controversy in Nova Scotia, where a man named Lorne Grabher’s personalized GRABHER plate was revoked after a complaint that it was offensive to women.

The Justice Centre for Constitutional Freedoms said earlier this month that it plans to sue the Nova Scotia government over the revocation, which it sees as an infringement on freedom of expression.

The JCCF’s John Carpay said the GRABHER licence plate revocation is part of a wider trend in Canadian society.

“Canadians are becoming increasingly less tolerant of free expression,” he said. “You have more and more people who believe that they have a legal right to go through life without seeing or without hearing things they find to be offensive.”

(CTV Winnipeg, The Canadian Press)

Social Media Posts Could Be Used Against People in Insurance Claims

Social Media Posts Could Be Used Against People in Insurance Claims

NEW YORK, NY / ACCESSWIRE / April 24, 2017 / 4AutoInsuranceQuote, a company that offers free auto insurance rate comparisons, has just posted an interesting article on their website that may inspire people to be more careful about what they post on Facebook and other social media websites. Titled “Social Media Being Used For Insurance Investigations,” the article explains how certain posts could possibly get people into trouble with their insurance companies.

According to the new article, insurers and law enforcement officials are monitoring social media posts to check for insurance fraud. As the article notes, people sometimes file a police report, contact their insurance company to let them know about the accident and then make posts about it on Facebook, Twitter and other sites. Unfortunately, the article says, if people reveal incorrect details about the accident, the insurance claim could end up being denied.

Interestingly, 4AutoInsuranceQuote is not the only website that has posted an article about the connection between social media posts and possible denials of insurance; the CBS News website also ran a story on the same topic, claiming that because so many people are on social media, the sites are routinely monitored for evidence of fraud. An article on the Claims Journal website agrees with this premise, stating that investigation and social networking research are “a required tool.”

As the new article on 4AutoInsuranceQuote noted, insurance companies could also possibly check a driver’s social media account for photos of what the vehicle looked like prior to the accident. And if the driver was injured during the accident, adjusters could possibly look at current photos to see if and how the incident has impacted the person’s life.

“There are currently no laws or restrictions on an insurance adjuster’s ability to scour social media sites for information to aid their investigation,” the new article noted, adding that in the law’s eyes, any information listed on public websites, such as Facebook, Twitter, Instagram, Tumblr and others is fair game.

“Often times, the first step in a claims investigation is to run a simple Google search on the claimant to reveal all of their social media profiles.”

About 4AutoInsuranceQuote:

4AutoInsuranceQuote is a car insurance rate comparison engine located in New York City. Since 2008, 4AutoInsuranceQuote has provided more and one million free car insurance quotes to Americans. Please visit http://www.4autoinsurancequote.com for a free insurance quote today.

Contact:
Brad Whitman
webmaster@4autoinsurancequote.com
401-580-7272

SOURCE: 4AutoInsuranceQuote.com

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