Have you tried Premier’s Online Quote + Policy Issuance System?

Premier Group of Companies

think Premier…
for all your Specialty needs.

 

What is PRESTO?

  • Real-time quotes and instant policy issuance, right from your desktop.
  • Easy to use – less than 5 minutes to quote and issue most policies
  • No delays – print the entire policy including declarations page and wordings right away
  • Submission details automatically transfer to application to print for signature.

Products available:

  • Equipment Breakdown – NEW Product alert!! 25% Commission!
  • I.T. Professionals (CGL and E&O) – Quote and Issue on Presto for 25% Commission!
  • Miscellaneous Professionals (CGL and E&O) – Quote and Issue on Presto for 25% Commission!
  • D&O – Non-Profit Organizations – Quote and Issue on Presto for 25% Commission!
  • D&O – Condominium Corporations / Strata – Quote and Issue on Presto for 25% Commission!
  • Marine Pleasurecraft – all sorts of vessels including small boats, cruisers, sailboats and PWC’s
  • Personal Umbrellas – up to $10M Liability limit
  • Residential Builder’s Risk – for projects valued up to $2 Million
  • Seasonal Dwellings
  • Motorcycles (BC only)
  • Rented Dwellings
  • Vacant Dwellings/Condos
  • Mobile Homes
  • Student Rented Dwellings
  • Special Event Liability

Coming Soon…

  • Media Professionals (CGL & E&O)
  • A&E Professionals (CGL & E&O)

 Trades & Contractors
 Drones
 And much much more…

Check back often, more products will be added throughout 2018!

How to Register:

Visit our website www.premiergroup.ca and click on ‘Online Quotes’. Follow instructions on the PRESTO login page to sign up for access today.

Source: Premier Canada

Premier Canada has diversified its lines of insurance into classes of core business, offering a unique variety of niche products backed by the security of our expertise in the niches we compete in.

 

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For an onsite demonstration or training in your office, please contact patricia.boyce@premiergroup.ca to arrange an appointment.

Premier Canada

 

IBC welcomes the creation of expert panel on sustainable finance

The federal government announced that it will create the Sustainable Finance Expert Panel, which will consult with Canada’s business leaders, including insurers, on opportunities related to sustainable finance, including climate-related disclosures.

The Expert Panel builds on the work of the Task Force on Climate-related Financial Disclosures (TCDF), led by Michael Bloomberg, that was established by the Financial Stability Board and chaired by Governor of the Bank of England Mark Carney. The Task Force is recognized worldwide for its ground-breaking work to develop voluntary recommendations on climate-related information that companies can disclose to help investors, lenders, and others make sound financial decisions.

IBC and several insurer CEOs attended a round table with the Minister of Environment, the Honourable Catherine Mckenna, the Minister Finance, the Honourable Bill Morneau and Governor of the Bank of England Mark Carney. The industry encouraged the government to focus its efforts on climate change adaptation. Following the roundtable, the government announced the creation of the expert panel.

“Investors require a financial framework that lowers our risk in an era of unpredictable climate change,” said Don Forgeron, President & CEO, IBC. “IBC and its members have advocated for and welcome the development of a sustainable financial framework, which will be instrumental in transitioning Canada to a low carbon economy.”

About Insurance Bureau of Canada
Insurance Bureau of Canada (IBC) is the national industry association representing Canada’s private home, auto and business insurers. Its member companies make up 90% of the property and casualty (P&C) insurance market in Canada. For more than 50 years, IBC has worked with governments across the country to help make affordable home, auto and business insurance available for all Canadians. IBC supports the vision of consumers and governments trusting, valuing and supporting the private P&C insurance industry. It champions key issues and helps educate consumers on how best to protect their homes, cars, businesses and properties.

P&C insurance touches the lives of nearly every Canadian and plays a critical role in keeping businesses safe and the Canadian economy strong. It employs more than 120,000 Canadians, pays $8.2 billion in taxes and has a total premium base of $52 billion.

For media releases and more information, visit IBC’s Media Centre at www.ibc.ca. Follow IBC on Twitter @InsuranceBureau and like us on Facebook. If you have a question about home, auto or business insurance, contact IBC’s Consumer Information Centre at 1-844-2ask-IBC.

If you require more information, IBC spokespeople are available to discuss the details in this media release.

SOURCE Insurance Bureau of Canada

 

Pledge Your Commitment to Motorcycle Safety

“Motorcycling is a passion,” explains Dave Millier, MCC Chair. “It’s a sport, a hobby, an efficient means of transportation, and an important economic industry in Canada. Our vision is for all motorcyclists to be able to safely experience the sheer joy and sense of freedom that only motorcycling can offer.”

Here in Canada we are fortunate to have beautiful scenery, great trails, and fantastic travel destinations. The unfortunate fact is that motorcycle fatalities are increasing, and it continues to be higher risk for vulnerable road users – including motorcyclists, cyclists, and pedestrians – to share the roads with cars and trucks.

“Motorcycle safety needs to be a greater priority across Canada and our road culture needs to change,” says Millier. “A growing number of drivers have a sense of entitlement on the roads and operate with a ‘me first’ attitude. We want to remind drivers that safety and common courtesy on the roads is the responsibility of all road users.”

Motorcycle safety is everyone’s responsibility

In 2017 MCC launched the Motorcycle Safety Pledge to encourage motorcyclists, drivers, riders and loved ones to recognize that everyone plays an important role in motorcycle safety. The Pledge became an immediate success with both riders and non-riders. It gave people a way to participate and share their support for an important cause. This year MCC is encouraging even more people to take the Motorcycle Safety Pledge because even if you do not ride a motorcycle, chances are you know someone that does.

The Motorcycle Safety Pledge is a promise you make to yourself, friends, and loved ones to help support motorcycle safety. It includes simple things you can do to help promote safety among all road and trail users across Canada.

We all know that driving requires our full attention. We ask that all motorists commit to fully participating in driving, and to put away the distractions, because the consequences of distracted driving are potentially deadly for everyone sharing our roads.

We encourage motorcyclists to wear full protective riding gear every time they get on their motorcycle. Be visible and fully prepared for the responsibility of riding, so you can make arriving alive your greatest priority.

Today our roads present a danger due to distracted drivers. Technology and entertainment is too easily within reach. We’re prepared to start a dialogue on road safety and the role each of us play in being responsible road users. Are you?

Take the Motorcycle Safety Pledge

Join the many Canadians that support motorcycle safety by taking the Motorcycle Safety Pledge. Visit motorcycling.cafor all the details, and tell us why you’re taking the #MotorcycleSafetyPledge on motorcycling.caFacebookTwitter or Instagram.

May is Motorcycle Safety Awareness Month
Motorcycle Safety Awareness Month is a public awareness campaign that began as a grassroots movement in the Ottawa valley in 2013. Since then it has evolved into a national initiative to promote motorcycle safety among all road users across Canada. In 2017 MP David Sweet officially declared May as Motorcycle Safety Awareness Month in the House of Commons.

About the Motorcyclists Confederation of Canada (MCC)
The Motorcyclists Confederation of Canada (MCC) is the voice of motorcycling in Canada. Our purpose is to create a better riding experience for all Canadians, and to make Canada one of the safest countries in the world to ride a motorcycle.

MCC is the national not-for-profit advocacy organization for the promotion of motorcycling interests.

Motorcycling is a vital part of our Canadian experience and an important form of transportation and recreation. Motorcycles take us where we need to go. We ride for the sheer joy and sense of freedom motorcycling offers. Today, there are close to one million motorcyclists riding on and off-road motorcycles across Canada.

motorcycling.ca

About Motorcycling in Canada

Recreational motorcycling has a significant impact on the Canadian economy.

A major socio-economic study of motorcycling in Canada found direct and indirect expenditures on recreational motorcycling were $2.68 billion in 2014. Here are some other facts about the impact of motorcycling, and the contributions made by motorcyclists:

  • There are 708,700 people participating in recreational motorcycling in Canada.
  • $332 million a year goes to Canada’s three levels of government in the form of taxes to support valuable public services including the building of roads, health care and education.
    • $118 million federal
    • $167 million provincial
    • $47 million municipal
  • Based on the widely accepted Regional Economic Model Inc. (REMI) methodology it is estimated that recreational motorcycling will meet or exceed $4 billion annually between 2020 and 2040.
  • At least 17,500 Canadians are currently employed in motorcycling-dependent jobs with the number expected to increase to between 20,000 and 23,100 between 2020 and 2040.
  • From a purchasing power perspective, motorcycling families typically have higher than average household incomes.
  • Recreational motorcyclists raised and donated $13.2 million in charitable donations in 2014.

Read the Recreational Motorcycling in Canada Summary Report and the full Recreational Motorcycling in Canadaand its Provinces – 2014-2040 Report and access the accompanying Infographics that feature national and provincial highlights for both on-road and off-road motorcycling.

SOURCE Motorcyclists Confederation of Canada (MCC)

www.ilscorp.com #education #insurancetraining #career

5 easy ways to improve customer service over the phone

5 easy ways to improve customer service over the phone

Kat Tancock | Canadian Business

“Bad customer service ruins your brand,” says communications expert Elaine Allison. “Everyone knows that customers will tell more people when they’ve had a bad experience, whereas they will forgive a business if it tries.” Here, the customer service guru shares her tips for optimal communication over the phone.

1. Be courteous

Basic manners are the foundation of good customer service. This includes answering the phone with the company’s and staff member’s name, and utilizing polite language: please, thank you, and have a good evening. Tone is especially important over the phone, when you can’t rely on body language. Callers should feel that they’re being listened to, and that the person they’re talking to cares. Always end calls by asking if there is anything else the customer needs.

2. Be prompt

Answer the phone and respond to voicemails quickly. “The customer typically expects calls to be answered within three rings and a 24-hour maximum response time with voicemail,” says Allison.

3. Be clear

Ensure voicemail messages are easy to understand and include an introduction, any information you might need from the caller and when someone will return their call. End the message by directing them to the company website and informing them of any further relevant information (such as restricted hours during holidays.)

4. Be calm

If a customer is angry, it’s hard not to respond in kind—but expert customer service representatives know how to put on a shield and let people vent, Allison says. One tactic she suggests is the “broken record” technique: staff should repeat what they will do for the caller and, wherever possible, offer options.

5. Be helpful

“Experts tell the caller what they can or will do, never what they can’t,” says Allison. Train staff to find results for customers, even if it means taking a message, looking up information online and calling them back. “It’s about problem-solving,” she adds. “Those who know these skills and get results keep their customers.” 

Elaine Allison, CSP

CSP,Certified Speaking Professional, Customer Service Expert, Keynote Speaker,Training Consultant, Author

 

Also, learn more here: Leadership and Workplace Management Courses from Dynamic Leadership Inc.

Stop Signs & Red Lights, Honk, Honk, Honk!

“I almost lost my life at West Fourth and Blenheim in Vancouver this morning” reported a DriveSmartBC Twitter follower. “I was turning left. The traffic lights were red for the traffic on Fourth. I stopped for the stop sign on Blenheim, then moved into the intersection to make my turn. The vehicle approaching me from the opposite direction was speeding and didn’t even slow down for the stop sign. She went straight through!”

The first thought that I had was to wonder whether this woman missed seeing the stop sign or whether she was taking advantage of the red traffic light on the cross street to deliberately disobey her duty to stop.

It does not matter where you encounter a stop sign, the law requires a complete cessation of your vehicle’s (or cycle’s) movement at the proper place. Once you have stopped and yielded the right of way to other road users as the rules dictate, only then are you allowed to proceed with care.

This applies to traffic on Blenheim Street.

Don’t forget that you may have a duty to yield to the vehicle turning left, even if you are traveling straight through the intersection.

The red light is a different matter. This traffic signal is at an intersection, so drivers and riders on Fourth Street facing it are required to stop, wait for a green light, yield to traffic still lawfully in the intersection and then proceed if it is safe to do so.

The only exception to this is when making a right turn on red is not prohibited. However, you still have to come to a stop, yield as necessary and make your turn with care.

Throw a few pedestrians into the mix and the rules requiring a driver to yield become more complex.

The Twitter follower travels this route frequently and says that he is often subjected to the wrath of drivers behind him when he stops for the stop sign and the traffic light is red. Honk, honk, honk! How dare you slow me down!

This reminds me of the proverb look before you leap. This wisdom has been forgotten by many drivers as the tendency is to keep going rather than stop or slow down.

After years of observing this behaviour I often joked that I wanted to be assigned to a “bridge out” complaint. I would set up cones, park my police vehicle with the emergency lights flashing, stand beside the road holding a stop sign and watch everyone drive by and fill up the hole.

How Do We Define A Bad Driver?

Back Window Body Count GraphicHave you responded to our provincial government’s request for feedback on the setting of fair ICBC rates yet? The hope is to “introduce changes to the current system to make insurance rates more fair for British Columbians by making all drivers more accountable for their decisions and driving behaviour.” The implication here is that bad drivers don’t pay their fair share of insurance premiums.

That begs the not so simple question of just how do we define a bad driver?

Perhaps at the most basic level we have people who will never learn to be a good driver. For a multitude of reasons they will meet the basic level of obtaining a driver’s licence but never progress from there. According to one ICBC driver examiner that I know, passing the test means that you possess sufficient skill to drive without being a significant hazard to others.

The expectation is that you will improve from there.

So, what have you done to improve other than gain experience by driving on your own? Some of us take training required by our employers. Car enthusiast groups promote skill improvement among their members. The rest of us? Well, maybe we’re better than average drivers already and there is no need to improve.

I offered a free hour of driver improvement to DriveSmartBC visitors once and was not exactly inundated with people saying “Pick me!”

Again, for a variety of reasons, we may be a good driver but lose this ability, either abruptly or over time.

Maybe a good driver has a thorough understanding of the driving rules and always follows them. I’ll ask the question again, are you smarter than a learner driver? My experience in traffic enforcement has shown me that many drivers have incomplete knowledge on that subject yet possess a clean driving record.

Do you think that a good driver never drives while their ability is impaired? Drugs and alcohol immediately come to mind here, but fatigue, illness, disabilities and emotion are all factors that can impair our ability to drive well.

What about attitude? Looking at others, I see a lot of “I’m important, you are not. I’m in a hurry, get out of my way!” when I drive. There are also drivers who will readily admit to acts of civil disobedience when the traffic rules don’t suit them. Don’t like it? Don’t bother!

Do only bad drivers become involved in collisions? Hands up those of you among us who have never caused even the slightest damage let alone bumped into something that they should not have. I’m embarrassed to say it, but I lost the ability to do that while still in my teens.

Does being human automatically mean that you will always be a bad driver at some level? No matter how hard I try not to, eventually I make a driving error. Sometimes it is only luck or the skill of other drivers that prevents that error from becoming a collision.

It’s easy to point the finger at others and much more difficult to examine the same thing in ourselves. So, honestly, how do you define a bad driver?

Cst. Tim Schewe (Ret.) runs DriveSmartBC, a community web site about traffic safety in British Columbia. For 25 years he was an officer with the Royal Canadian Mounted Police, including five years on general duty, 20 in traffic and 10 as a collision analyst responsible of conducting technical investigations of collisions. He retired from policing in 2006 but continues to be active in traffic safety through the DriveSmartBC web site, teaching seminars and contributing content to newspapers and web sites.

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