In one month, we’ll turn the calendar into another month and another year. As we prepare to say “goodbye” to 2011 and welcome 2012 in with open arms, ILScorp wants you to be happy and healthy, but also ensure that you stay compliant.
Ontario workplaces must comply with the province’s Accessibility for Ontarians with Disabilities Act, 2005. This legislation aims to develop a fully accessible Ontario by the year 2025. In order to reach this goal, accessibility standards are being developed in the areas of customer service, employment, information and communication, built environment and transportation.
January 1, 2012 is the deadline for customer service standard of the Act, applicable to any organization in Ontario with one or more employees. Failure to comply can result in a fine of up to $50,000 per day of non-compliance for an individual and for corporations, the fine can go up to $100,000 for each day of non-compliance.
Accessibility goes beyond physical adaptations to a workplace. It’s about understanding that people with disabilities – visible or invisible – may have different needs. Consider the following three scenarios and ask yourself what you’d do:
- Your insurance brokerage is on the second floor of a multi-storey building and the only elevator is undergoing maintenance that’s schedule to last for two days.
- You are dealing with a new insured who has low vision. The new client asks if her policy is available in Braille, which it is not.
- Due to allergy concerns, your company has a strict “no pets” policy for employees. A long-time customer has a service dog and is scheduled to come into the office for a policy review.
These are just a few of the myriad scenarios Ontario businesses encounter on any given day. ILScorp’s online course on the Accessibility for Ontarians with Disabilities Act (AODA) outlines the customer service standard and what organizations need to do, helps organizations create a plan on accessible customer service and trains staff on these standards. Suggestions on how to handle scenarios like those above are outlined for organizations and employees.
Becoming AODA compliant is as simple as 1, 2, 3 with ILScorp:
- Visit www.ilscorp.com
- Register your staff for the AODA compliance training program for a one-time fee of just $20 per person.
- Have staff members complete their AODA training course online. Certificates of completion can be printed upon course completion and electronic copies of students’ activities are kept by ILScorp in case of an audit.