BPM Solutions including Workflow and Rule Engines
Gartner listed BPM Solutions Including Workflow and Rule Engines on its list of top ten technologies to impact the property and casualty insurance industry.
Gartner says BPM holds promise for insurance, because it enables companies to model, analyze and test business processes independent of core systems. Process problems can be easily identified, and companies can manage process variety (offering various processes for a single task for different user groups). The use of BPM suites will result in insurers being more customer-centric, driving improved user experiences through the Web channel, faster transaction processing, staffing productivity improvements, lower cost of transaction processing, more-consistent decisioning, improved risk management and improved customer service.
